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Reviews of Hotel Kaiserhof Wien 4 stars

Frankenberggasse 10, 04. Wieden, 1040 Vienna, Austria

#15 of 378 hotels in Vienna

Guests' Choice

Review score

Based on 622 hotel reviews

9.2

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.5

  • Location

    9.5

  • Facilities

    9.2

  • Staff

    9.6

  • Value for money

    8.9

  • Free WiFi

    9.0

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Showing 1 – 25

  • Reviewed: 13 April 2024

    9.0
    Will come again!
    • Leisure trip
    • Family with young children
    • Classic Double or Twin Room with extra bed
    • Stayed 2 nights
    • Submitted via mobile

    - Nothing at all. Thank you!

    _ The hotel was a lovely decorated historical building and it was quiet convenient. _The breakfast was quite sufficient and diversified. _The breakfast room was lovely + I loved the classical music during the breakfast time ( it was a full Vienna experience) _ The room was nice in it's classical style, also it was quite clean and the bed was very comfortable. _ We loved the welcoming with a small chocolate in the room. Thank's for that. - Also, thank you for the painting kit which is given as a gift to my niece during the breakfast. _ The staff was welcoming and kind (overall). _ It was a good value for money (overall).

    Stayed in April 2024

  • Reviewed: 7 April 2024

    8.0
    Lovely hotel near the centre of Vienna. Family friendly but the rooms are too hot to sleep
    • Leisure trip
    • Family with young children
    • Business Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms were too hot and there was no way to regulate the temperature

    Nice location

    Stayed in April 2024

  • Reviewed: 4 April 2024

    9.0
    Perfect hotel for a city trip.
    • Leisure trip
    • Couple
    • Business Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Great location, very friendly and helpful staff, excellent breakfast, and very comfortable room.

    Stayed in February 2024

  • Reviewed: 2 April 2024

    10
    Very nice hotel
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    Very minor flaws - lack of good coffee in the room (only instant) and chunk of heir on the bathroom floor missed by cleaning staff

    Location, room, breakfast, nice staff, car park. Also it’s not a huge hotel which is good in my opinion.

    Stayed in March 2024

  • Reviewed: 1 April 2024

    9.0
    A lovely hotel
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Just to mention that they are few stairs in the entrance - so you have to carry up your suitcases and can’t roll them in order to reach the elevator for you room.. not terrible but a bit inconvenient

    The rooms are clean and quiet and the neighborhood is good - not in the center- but well connected with public transport

    Stayed in March 2024

  • Reviewed: 28 March 2024

    9.0
    Next visit we’ll stay here again
    • Leisure trip
    • People with friends
    • Classic Double or Twin Room with extra bed
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Location. Building. Breakfast. Lobby bar. Staff

    Stayed in March 2024

  • Reviewed: 26 March 2024

    10
    The atmosphere was gentile, warm and welcoming. I'd highly recommend it!
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast offered an exceptional choice, the prosecco was a nice touch!

    Stayed in March 2024

  • Reviewed: 24 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Classic Double or Twin Room with extra bed
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    The location very close to the center The room very clean The breakfast delicious

    Stayed in March 2024

  • Reviewed: 19 March 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Classic Double or Twin Room with extra bed
    • Stayed 2 nights
    • Submitted via mobile

    It is difficult to find.

    The breakfast room is a lovely space, with very pleasant classical music being played at a volume that is not intrusive, making it a very elegant place to spend the time. There are various choices at Breakfast. The location is very convenient. The historic building, interiors and furniture are really a feast for eyes. The bed is so comfortable.

    Stayed in March 2024

  • Reviewed: 19 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 3 nights
    • Submitted via mobile

    Everything was great, the breakfast , the room, the staff and the location of course!

    Stayed in March 2024

  • Reviewed: 10 March 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    This hotel is incredible!! All the staff is polite and welcoming The premises are spotless Comfortable and quiet rooms The breakfast is amazing The location is 10 min walk from the center Always my choice when I visit Vienna

    Stayed in February 2024

  • Reviewed: 9 March 2024

    10
    Perfect stay, great place to stay.
    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    It's definitely a European shower, that's my only complaint.

    Great location, amazingly clean, gorgeous hotel.

    Stayed in February 2024

  • Reviewed: 7 March 2024

    10
    Highly recommended.
    • Leisure trip
    • Solo traveller
    • Suite
    • Stayed 7 nights
    • Submitted via mobile

    Great location, short walk to main Karlsplatz station. Excellent breakfast.

    Stayed in March 2024

  • Reviewed: 7 March 2024

    10
    Terrific service, high levels of comfort, the perfect location for a comfortable city break
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 5 nights

    I cannot think of a single thing about our stay that in any way made me or my wife unhappy.

    This was one of the best hotel experiences of my life (and I'm 59 years old). The hotel is perfectly situated for a city break - ten minutes walk from the city centre but in a quiet side street. The staff were welcoming, friendly and helpful. Questions were dealt with immediately and with courtesy, and a minor problem with a window blind was sorted out efficiently. The hotel breakfast was of excellent quality and included in the price - given that breakfasts per person in decent hotels can be around the 30 Euros mark, and a good breakfast was essential to making the most of the city sights, this was an important feature of our stay. We were also delighted to be upgraded to an even better room than we had booked (indeed, a suite - it was my wife's 60th birthday) and the gift of a free bottle of fizz to celebrate my wife's birthday was much appreciated. Probably needless to say, the room was scrupulously clean, the bed was very comfortable, and housekeeping was top notch. In short, the hotel's excellence made a key contribution to a truly wonderful and memorable stay in one of the most beautiful cities in the world.

    Stayed in March 2024

  • Reviewed: 6 March 2024

    9.0
    great spot
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights

    great location big room really clean

    Stayed in January 2024

  • Reviewed: 27 February 2024

    9.0
    Lovely big room, friendly staff, pretty perfect
    • Leisure trip
    • People with friends
    • Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    The view

    Breakfast!

    Stayed in February 2024

  • Reviewed: 27 February 2024

    10
    Perfect experience
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 8 nights
    • Submitted via mobile

    Everything was perfect.

    It is my third time in this hotel and it will certainly be many more. Location,comfort ,impeccable service and professionalism make it the best option. Highly recommended for people with middle range budget who want to visit Vienna in style.

    Stayed in February 2024

  • Reviewed: 26 February 2024

    10
    Exceptional
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very centric location just an 8 min walk to the Opera and city center. Staff was nice and helpful. Little fitness and sauna area were also a nice addition.

    Stayed in February 2024

  • Reviewed: 25 February 2024

    10
    Fantastic, a gem in a great location
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights

    absolutely nothing

    We really enjoyed our stay with you, the room was delightful in all respects, it was elegant, extremely comfortable and beautifully maintained and immaculately clean. The breakfasts set a standard for variety and quality by which we will now judge all future hotels on our travels, it was a truly magical experience.

    Stayed in February 2024

  • Reviewed: 23 February 2024

    10
    Fantastic staff, super accommodating and really good value for money
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Excellent location

    Stayed in February 2024

  • Reviewed: 22 February 2024

    10
    Beautiful hotel, very good location
    • Leisure trip
    • Family with young children
    • Classic Double or Twin Room with extra bed
    • Stayed 3 nights
    • Submitted via mobile

    Even though the room had a lot of supplies and facilities, there were no slippers. Otherwise, everything was great.

    The hotel has a very good location, in the heart of the city, close to the main attractions. We have stayed in a triple room which was spacious and very clean. The beds were comfortable and cozy. The staff is very polite and helpful. They helped us with any questions we had. The varied breakfast was delicious and there was a lot of food to choose from. Overall, I think this hotel is a great choice for any tourist!

    Stayed in February 2024

  • Reviewed: 20 February 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Only thing was the shower was poor

    Very clean,bed really comfortable .Quite hotel which felt very relaxing .Staff were so helpful and friendly .Sanjay was an excellent barman !

    Stayed in February 2024

  • Reviewed: 19 February 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    -

    Great location, super breakfast, quiet, very good beds

    Stayed in February 2024

  • Reviewed: 18 February 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 1 night

    breakfast was wonderful. beds were very comfortable. hotel is very quite. bathroom is a bit small. Will definitely come again

    Stayed in January 2024

Showing 1 – 25

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