No air-conditioning inside of the room. A little bit old-ish room furniture.

Wellness area is just amazing. Very good food in the restaurant.

Stayed in May 2024

N/A

Breakfast was excellent and the location was great

Stayed in May 2024

Swimming pool the best!

The best hotel

Stayed in April 2024

The coffee at breakfast can be better Some beverage service near the panorama pool would be excellent

The staff at the reception and bar were excellent, also at lunch The facilities, the historic room, the quality of food all was amazing! The view! The pool! All so amazing! The staff helped us in ways i have never experienced in Austria before.

Stayed in April 2024

Pool and spa facilities and breakfast

Stayed in April 2024

I would love for dinner to be served later

Stayed in January 2024

Nothing!

We chose this hotel for our honeymoon trip and it exceeded our expectations. They do offer a shuttle service (for a fee), but we drove a rental car from the Munich airport to the hotel and the trip took about 2 hours, but the views are picturesque which made it feel a lot shorter. Our room was in the original building (the castle), which we loved. It didn't look anything like a modern hotel room, but it was very roomy and had it's own charm and style, which you can see in one of my photos. The window photo were the views from our room. Every staff member we encountered spoke fluent English and was friendly and accommodating. We're not sure if it was typical for European hotels, but the breakfast buffet was phenomenal and there were so many great options. Breakfast was complimentary, but we did have to pay was a small tax (only a few euros each). We had dinner at the hotel two nights out of our stay and it was our favorite meals of our entire trip. The ingredients in the dishes, especially the desserts, were equal parts creative and delicious. The pool and its views were incredible. We were lucky to visit the hotel during a slow season and had the pool all to ourselves for almost an hour. We skied as part of this trip and the free ski lockers at the hotel and the shuttle to the Hahnenkammbahn lift made everything so easy. Every part of the hotel was clean and well taken care of. We would absolutely come back to this hotel to celebrate another milestone in the future!

Stayed in March 2024

The rooms are a bit outdated but it really didn’t bother us one bit.

Location, spa, food and staff were great!!

Stayed in March 2024

Rooms were a little dated in the castle section and housekeeping could be variable day to day

Excellent food and facilities, great location and spacious rooms

Stayed in March 2024

One tiny tiny thing. New table tennis table and bats!

Breakfast was excellent. Pool complex/Spa breathtaking.

Stayed in March 2024

The ski storage room could’ve been a bit better but overall the property is amazing

The facilities, the pool, sauna, the lounges, food, the shuttle, the staff

Stayed in March 2024

all facilities were excellent

Stayed in March 2024

Everything was perfect.

Upon arrival we were welcomed by staff member Eleni in the most friendly way. All the other staff members were also very friendly and helpfull. Also our special thanks to the taxidrivers who drove us to city center and Hahnekammbahn. Th pool on the seventh floor is wonderfull with a breathtaking view.

Stayed in March 2024

all good. highly recommend

great spot. quiet but only 20 min walk to town. beautiful views. modern amenities. amazing pool and spa. great bar and service. huge breakfast buffet. friendly knowledgeable staff. free ski shuttle. ski rental shop onsite. free ski lockers onsite. luxury yet value.comfy beds. balcony.

Stayed in February 2024

Breakfast was fantastic, pool was great, gym was very nice although I wish it opened at 6AM. Shuttle was great!

Stayed in January 2024

very beautifull sorroundings view

Stayed in January 2024

No kettle in the room. This is such a simple thing to add and it would have made the stay 10/10! We had kettles supplied in every other hotel we stayed at so to not have one - in a hotel more expensive than the others - was baffling.

The room was lovely - big, huge balcony, views, quiet end-of hallway location. The pool was incredible!! So magical doing laps while huge snowflakes fell on the glass roof. The naked sauna was an experience, but as they say, when in Rome ;) Breakfast was amazing, one of the best during our stay in Europe/UK. Free treats at reception were an added bonus :) The hotel is a little out of town but we loved the snowy trail, it's an easy walk and helped walk off our dinner!

Stayed in December 2023

more often ski bus

perfectly organized breakfest when Jaroslav was on duty. Pool beyond expectations

Stayed in February 2024

The size of the shuttle to the lift was too small for the number of people staying and it meant you had to rush to get a seat. There were plenty of staff who were very friendly but often they didn’t know what they were doing.

The choice and quantity of food, the lounge and restaurant facilities were great and the pool was spectacular. The view from our room was fabulous. The central reservation staff were very good at organising transfers and flexible to include / exclude days on half board.

Stayed in February 2024

Spa was overrated

Welcoming staff, breakfast was insanely good and fresh

Stayed in February 2024

Just one really weird employee followed us to our room and said we are responsible for black carpet spots , I let him look at the room and showed him that I had no black on my shoes and he said sorry and that he was not accusing us of anything. However, next day on checkout I had a bill of 150 Euro for carpet cleaning, very unprofessional and a bit scary. The rest of the staff were fantastic and gave amazing service though

Great service, beautiful room, amazing pool and views out of this world

Stayed in January 2024

Not much - maybe close to the ski lift and more snow;-)

Great breakfast - something for everyone, loved the spa, the common spaces, great drinks in the bar and firendly/helpful staff and comfy rooms, convenient transfers to the ski lift

Stayed in January 2024

The evening menu. There were very unusual dishes on it

Excellent location and room itself (although a little bit loud as it was directly above the main entrance and other guests came back until well after midnight, oblivious of the time time with their loud talking and singing)

Stayed in January 2024

Mouse in the restaurant when eating dinner.

The view was fantastic

Stayed in January 2024