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Reviews of Hotel Mercure Wien City 4 stars

Hollandstraße 3, 02. Leopoldstadt, 1020 Vienna, Austria

#290 of 378 hotels in Vienna

Guests' Choice

Review score

Based on 586 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.1

  • Location

    9.0

  • Facilities

    7.8

  • Staff

    8.7

  • Value for money

    7.6

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 21 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double with Extra Bed
    • Stayed 1 night

    There were no cupboard in the room. Only an open space to hang your clothes.

    - Location - Staff was good and friendly

    Stayed in April 2024

  • Reviewed: 25 March 2024

    9.0
    ok for a short visit. not ok for more than 2 nights.
    • Leisure trip
    • Solo traveller
    • Standard Single Room with Courtyard View
    • Stayed 2 nights

    the absence of balcony, the view from the window, little different form booking pictures.

    the bed and sheets were awesome. nice staff, great location, close to downtown.

    Stayed in February 2024

  • Reviewed: 21 March 2024

    8.0
    Will reccomend that hotel💫Great for a weekend trip!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    On the 5-th floor ho out from lift there scratches on the wall - looking mot aesthetically, also some scratches on the entry door to the room. Unusual system of room closing, not enough to close door when you go out from room… you need use the card.

    Fresh renovated🫶🏻💫 Modern design! Good location.

    Stayed in March 2024

  • Reviewed: 16 March 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Standard Single Room with Courtyard View
    • Stayed 2 nights
    • Submitted via mobile

    Nothing. All good.

    Great room. Clean, comfortable and great acoustics.

    Stayed in March 2024

  • Reviewed: 5 March 2024

    7.0
    I would stay here again, mainly because of location and for the price, its fine
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Main issue was lack of wardrobe in bedroom, just a bar to hang clothes, meaning basically you need to live out of your suitcase. Also no telephone to phone reception. Room was hot, even in winter with no a/c

    Location was excellent close to trains and centre of town. Reception staff were pleasant and helpful. Hotel was very clean, and room was adequate.

    Stayed in March 2024

  • Reviewed: 1 March 2024

    9.0
    good value for money
    • Leisure trip
    • Family with young children
    • Double with Extra Bed
    • Stayed 2 nights

    ...but modern designed shower with no door have little in common with ergonomics: waterdrops on floor and shower space is hard to cleaning after showering.

    Excellent newly renovated rooms and bathrooms...

    Stayed in February 2024

  • Reviewed: 19 February 2024

    8.0
    Would definately stay here again
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    No storage space for clothes - some drawers would be really useful

    Great location, clean and quiet, helpful staff and rooms were good

    Stayed in February 2024

  • Reviewed: 29 January 2024

    7.0
    Comfortable and.a great atmosphere
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The Breakfast Buffet was excellent

    Stayed in January 2024

  • Reviewed: 4 January 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    We could hear a lot of noise from the room, in particular the doors of the other rooms slamming; cleanliness was poor (the moquette was not vacuumed). The price for a double room (€240 per night) is excessive for the standard of the hotel.

    Stayed in January 2024

  • Reviewed: 2 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double with Extra Bed
    • Stayed 2 nights
    • Submitted via mobile

    Their wifi was not working. No alternatives. No compensation given.

    Very friendly staff. Great location.

    Stayed in December 2023

  • Reviewed: 29 December 2023

    7.0
    It was okay but I wouldn’t visit again..
    • Leisure trip
    • Family with young children
    • Double with Extra Bed
    • Stayed 2 nights
    • Submitted via mobile

    The extra bed was a sofa bed And it was very very hard And uncomfortable. Also the wifi wasn’t working for one whole day and the TV was giving a Netflix option but it didn’t work..

    It was very clean And a great location

    Stayed in December 2023

  • Reviewed: 28 December 2023

    9.0
    Would recommend
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The location is super nice, the staff was very kind and helped us with all our requests. Our room was clean and very comfortable.

    Stayed in December 2023

  • Reviewed: 20 December 2023

    7.0
    Great location for easy access to the city by walking
    • Leisure trip
    • Family with young children
    • Double with Extra Bed
    • Stayed 3 nights
    • Submitted via mobile

    Looked a bit tired , sink was leaking and shower flooded all over floor so has to remove the drain part so water could drain away properly . Kettle leaf did not reach the plug socket so had to place kettle on floor .

    Great location and good room size

    Stayed in December 2023

  • Reviewed: 13 December 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Early morning drilling, noise of rubbish (probably concrete) because of the refurbishment, no much lights in the room ,selings in bathroom in cracks, when cleaning team second on second have entered in our room without permission, haven't done nothing ,no tea/coffee cups been chanched only emptied bin but forgot to put recycling back in the bin and also the cleaning team have put the new towels in the bathroom.

    Hotel location is fantastic 👌

    Stayed in December 2023

  • Reviewed: 12 December 2023

    9.0
    A stay worthwhile
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    The noice from closing doors from adjacent rooms.

    The facilities in the room; the service at the desk; the location vis-a-vis town centre. The ground floor, including the breakfast area, was being renovated. The breakfast was a pleasant event though, good choice and quality of the food topped up with the excellent service of the kind staff.

    Stayed in December 2023

  • Reviewed: 3 December 2023

    9.0
    15 min walk away from city center. Great rooms😃
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The reception area

    Rooms are very modern 😄😄

    Stayed in November 2023

  • Reviewed: 27 November 2023

    8.0
    Vienna was great and a central hotel helped a lot.
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No bar, no restaurant, no facilities whatsoever. Basically an upmarket bed and breakfast.

    Its location.

    Stayed in November 2023

  • Reviewed: 26 November 2023

    7.0
    Relaxing
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very convenient and close to the city centre

    Stayed in November 2023

  • Reviewed: 21 November 2023

    9.0
    Comfy and convenient
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    Couldn't really find a fault with anything, the reception area is currently being renovated (Nov 2023) but didn't cause a disturbance to our stay at all.

    Rooms are very up to date and modern, we stayed in a double room and it was spacious enough. Beds were fine the bathroom was excellent can't fault it one bit. Hotel is located within a 5 minute walk to underground and tram connections and is a 10 minute walk from the centre. There are convenience stores within a minute walk of the hotel and a few cafe's next to the hotel.

    Stayed in November 2023

  • Reviewed: 20 November 2023

    8.0
    Great location and staff
    • Leisure trip
    • Family with young children
    • Double with Extra Bed
    • Stayed 2 nights
    • Submitted via mobile

    No restaurant and Repair lobby

    Location

    Stayed in November 2023

  • Reviewed: 11 November 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    As expected, I had no doubts… friendly stuff, very helpful, very clean, perfect location… whatever you are looking for you find there

    Stayed in November 2023

  • Reviewed: 7 November 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 7 nights

    The main problem was with the cleaning staff, which would just enter the room every morning while I was still there with my boyfriend. This was certainly very unpleasant, since I almost felt like I had no privacy during my morning routine. It stressed me out quite a lot. The other minor issue was the lobby. Since it was under construction/renovation, I expected some kind of discount or benefits for it, because I was not enjoying the true atmosphere of the hotel every time I entered or left the building.

    Apart from the problems mentioned, the overall experience was good: the room was comfortable, there was enough space, and the bathroom was very functional and clean. I did not have breakfast in the hotel. The location was quite good, close to the centre.

    Stayed in November 2023

  • Reviewed: 26 October 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The Hotel is under construction. Drilling noises from upper floors, main entrance and lobby is closed so the entrance is via rear exit.

    Clean and new rooms.

    Stayed in October 2023

  • Reviewed: 17 October 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    There are some construction works in the hotel, there are no room cards,no lobby. If i had known about reconstruction, i would not booked this hotel. The room is too small.

    Staff is very helpful, location is good.

    Stayed in October 2023

Showing 1 – 25

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