Reitlpromenade 3, 5640 Bad Gastein, Austria
#17 of 34 hotels in Bad Gastein
Guests' ChoiceBased on 67 hotel reviews
8.5Cleanliness
8.8
Comfort
8.8
Location
8.7
Facilities
8.2
Staff
9.1
Value for money
8.1
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 24 May 2024
Esther
AustriaA mirror in the entrance area or somewhere in the room would have helped 3 ladies a lot sharing one room together. One mirror in the bathroom just was not enough.
The location is fantastic and the food (breakfast, lunch & dinner) was exceptional. We only booked breakfast initially, but after looking at dinner tables we opted for full board. Spa treatments were nice but nothing special, room was comfortable and clean.
Stayed in May 2024
Reviewed: 23 May 2024
George
United KingdomThere was hardly anything that I didn’t like. Some parts of the hotel saw their age. The parking area is rather small with very few slots. Eventually, I parked on the road by the entrance so not a big problem.
I liked the design of the hotel (especially the placement and the collection of the books all around the hotel), and my room was large and well designed and decorated. The location was great and the breakfast exceptional with many health options. Going to people now, all the staff was great and friendly and the lady who owns the hotel was exceptionally friendly and helpful with an amazing positive energy. Her husband was very professional and courteous, too. Finally, we really liked the other guests in the hotel. There was a superb vibe and energy in the place.
Stayed in May 2024
Reviewed: 13 May 2024
Rasmus
DenmarkEverything
Stayed in May 2024
Reviewed: 1 March 2024
Mariachi90
BrazilOutdated TV and lack of safety box in the room.
Nice location, close to the city center and lift without the noise or crowd. Nice bar, breakfast is amazing.
Stayed in February 2024
Reviewed: 28 February 2024
Robert
United KingdomAmazing location and very comfortable and relaxing
Stayed in February 2024
Reviewed: 17 February 2024
Caroline
BrazilThey need to update the rooms, make more confortable, better shower (no curtains please, the floor always get wet) better hair dryer, a coffee machine would be great as well.
Stayed in February 2024
Reviewed: 15 February 2024
Christina
GermanyJovial l, nice service staff, maybe needing some more professional training.
Amazing breakfast!
Stayed in February 2024
Reviewed: 25 January 2024
Lena
AustriaTrendy, amazing value for money, good & healthy breakfast comfortable big rooms
Stayed in January 2024
Reviewed: 20 January 2024
Martin
Czech RepublicAmazing, peaceful place for holidays. Very cozy rooms and perfect clean. Breakfast with rich and fresh selection and 5stars for vegan friendly selection. Very friendly and helpful staff.
Stayed in December 2023
Reviewed: 10 January 2024
Dahman
South AfricaBeautiful views, great hotel, both breakfast and supper was really great. Ideal and central location to a lot of activities in the town. Very welcoming staff as well.
Stayed in December 2023
Reviewed: 25 September 2023
Katharina
GermanyTOP! - hotel shuttle service to train station, complimentary cake and soup in the afternoon, amazing breakfast until 11.30, comfy terrace to sit outside in the sun, sauna area and spa treatments for relaxation - it doesn't get any better than this
Stayed in September 2023
Reviewed: 10 September 2023
Gili
IsraelThe design was amazing! Very good food and perfect energy
Stayed in September 2023
Reviewed: 4 September 2023
Mario
United Arab Emiratesall good
The food/restaurant is outstanding! Spa is great when it is raining and you need to stay indoors and the rooms suits the vibe of the hotel. Do not expect luxury but an exceptionally cool hotel with its own vibe and super friendly staff from all over the world! You feel like spending time with friends!
Stayed in August 2023
Reviewed: 15 August 2023
Inga
AustriaAmazing place! I keep on coming back and enjoy my stay every time even more! Didn’t find anything comparable where you can relax and feel at home like here in such a tasteful and laid back atmosphere.
Stayed in August 2023
Reviewed: 8 August 2023
Marek
Czech RepublicMake sure what kind of room you are booking, because our room did not match the photos. The mattress was extremely soft, but as we were staying for just one night, we somehow managed to fall asleep. From our point of view, the bathroom in our room felt like you are standing in the closet - very little space with just a shower tub. Very dissapointing for the price.
We were pleasantly surprised by the afternoon snacks, and the delicious breakfast was filled with local and alternative food options. The staff's friendliness was greatly appreciated, and we enjoyed the lobby space for relaxing with drinks.
Stayed in August 2023
Reviewed: 12 July 2023
Thomas
SwitzerlandMy room is was a bit cold (like in: not cosy) mainly because I was situated in the back of the house, towards the hill. The bathroom was not as nice as the more expensive rooms (which were shown on photos). Some things (also in the more expensive rooms) were a bit worn off.
Food was really great, all of the staff were super nice and relaxed so that it was pure joy to stay here
Stayed in June 2023
Reviewed: 29 March 2023
Friederike
Germanynothing!!!
the location was just perfect, and the atmosphere just lovely
Stayed in March 2023
Reviewed: 2 March 2023
Katrin
GermanyHotel staff seemed not very familiar ski area when asking for recommendations for huts and other local attractions/ things to do/ restaurants/ shops. I definitely missed traditional Austrian food for dinner after a long day of skiing. A modern twist is great, but at the same time you would like to know you are in Austria and not somewhere else. Traditions make a place unique.
Excellent breakfast, very relaxed atmosphere, clean, great modern vibe,
Stayed in March 2023
Reviewed: 13 February 2023
Helena
SwedenExcellent Breakfast. A lot of new nice tastes and dishes, both warm and cold. One of the best ever :-)
Stayed in February 2023
Reviewed: 12 February 2023
Anton
Israelparking is terrible! rooms are small, no chair to sit on. corridors looked like before 40 years. need to be renovated like the bars and the entrance
bar, breakfast, view, location, greeting gifts,
Stayed in February 2023
Reviewed: 26 July 2022
Alastair
United KingdomDecor and design are very personal, but if it were up to me I might rethink the dark and dingy corridors and stairs. No need to feel depressed or slightly creeped out on holiday...! Otherwise it all worked really well and the outside terrace with fire pit ad BBQ area was fantastic.
Bad Gastein is built on either side of a steep gorge. Understandably, getting around involves at least some climbing or descending, or both. We took a taxi from the station which was a good decision. If we had known that the hotel could provide a free shuttle we could have saved the fare! The hotel is perched on the mountainside and definitely has an alternative, boutique vibe going on, evident on arrival from the enormous "All You Need Is Love" banner hanging from the top to the ground floor. The 50s/60s/70s throwback theme was consistent throughout the hotel with its enormous collection of photo books on display for perusal. A mixture of Beat Generation - Summer of Love - Hippy coffee table books alongside architecture and design... Hardly surprising in a hotel owned by an architect. For us it worked well, with an easy, relaxed, boutique dynamic, friendly staff and great food. Dinner was extremely good, friendly waiters, relaxed pace. Breakfast was a sumptuous buffet, very tasty and really nicely presented. We had paid extra for a room with a terrace which had a swing seat and hammock and incredible views up to the mountains above, across the town, and down to the valley below. The weather wasn't great on our first day, but we made the most of the terrace nonetheless. The room was spacious and fairly modern, although there was a definite 70s retro look and feel in the bathroom and in the corridors - think Grand Budapest Hotel in its later 70s incarnation. The corridors and stair wells are painted quite a dark shade of grey which occasionally created a slightly depressing/sinister 'The Shining' feel, but it was consistent with the retro feel of the whole. We didn't use the spa facilities, so can't comment on these, but from a wander down the spa corridor with its various treatment rooms, it was clear that the mood here was Eastern mysticism and alternative therapies.
Stayed in June 2022
Reviewed: 12 July 2022
Hanna
FinlandThis hotel has a great atmosphere and a super friendly staff. In addition, the breakfast was good. We really enjoyed our time in this hotel. Even if we enjoyed our time here, I recommend you to eat your dinner somewhere else than in this hotel (try for example restaurant Luke’s that is in the next village).We ate our dinner here once and didn’t like the food that much.
Stayed in July 2022
Reviewed: 18 April 2022
Marta
Austrialocation
Stayed in April 2022
Reviewed: 26 October 2021
Thomas
DenmarkGreat that they also offer some vegan options at the buffet. Also have an afternoon snack with bread, hummus, soup etc which is included in the breakfast. Also have a great bar in the lobby with a great selection of drinks, nice place to finish the evening. Very comfy and big bed.
Stayed in October 2021
Showing 1 – 25
Dayton, USA
Portorož, Slovenia
Trenčín, Slovakia
Agia Galini, Greece
San Marcos, USA
Mogliano, Italy
Andermatt, Switzerland
Singaraja, Indonesia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content