Schauboden 4, 3251 Purgstall, Austria
#3 of 5 hotels in Purgstall
Guests' ChoiceBased on 5 hotel reviews
8.7Cleanliness
9.2
Comfort
9.2
Location
9.3
Facilities
8.9
Staff
9.2
Value for money
8.9
Free WiFi
6.4
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Showing 1 – 5
Reviewed: 16 July 2023
Severin
AustriaWe arrived in the night after working a 12 hour day, we went to our room to sleep and there was a large wedding party that was dancing outside our balcony at 1am. We were not informed we would hear or that it would exceed 11pm. We asked to be located to another room and they told us there were no rooms and we kindly insisted for them to help us. They switched us with a guest that had not checked in yet to a smaller room, no balcony, air quality was terrible and the heating system was on during 95 degree weather. We not only had to relocate our room at 1am, but we also had a downgrade. Staff was not so eager to help and this place could use some friendlier / more pleasant staff. Customer service was not up to par with standard expectations. We were polite although unhappy about working a long day and having to deal with that upon arriving to sleep and nothing was essentially offered or even apologized for the inconvenience. Had very little sleep because of the air quality, bed and overall feeling of this side room that didn’t feel like a proper room for a hotel guest. We put our trust in Booking.com and sadly we were disappointed and dissatisfied with the overall experience. Thank you for your time and attention to this email. We hope to not experience this again with Booking.com
The Location
Stayed in July 2023
Reviewed: 6 March 2023
Federico
ItalyBreakfast really poor. WiFi not working perfectly. Problems in normal connectivity.
Super nice rooms, perfectly clean. Service good.
Stayed in March 2023
Reviewed: 22 October 2023
Michael
GermanyThere are no comments available for this review
Stayed in October 2023
Reviewed: 12 August 2021
Iain
GermanyThere are no comments available for this review
Stayed in August 2021
Showing 1 – 5
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