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  5. Reviews of Hotel Neutor Express

Reviews of Hotel Neutor Express

9 Neutorstraße, 5020 Salzburg, Austria

#124 of 127 hotels in Salzburg

Guests' Choice

Review score

Based on 379 hotel reviews

6.8

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    6.8

  • Location

    9.1

  • Facilities

    6.4

  • Staff

    8.3

  • Value for money

    7.0

  • Free WiFi

    7.9

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Showing 76 – 100

  • Reviewed: 21 August 2022

    7.0
    Good
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    NO airconditioner and no decive for heating drinking water and the space for 2 persons is not so large. The price is a little higher according to its service and quality.

    location

    Stayed in August 2022

  • Reviewed: 19 August 2022

    7.0
    We love Salzburg! We would stay again because if the location but not in high summer!
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Small narrow room - (claustrophobically small) exacerbated by the oppressive heat of August and having no air condition

    Location

    Stayed in August 2022

  • Reviewed: 19 August 2022

    8.0
    It’s a great hotel special the location. Tourist destinations are just nearby. Nearest bus station is just 1 minute walk
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Doesn’t have electric kettle and cups.

    The location was great.

    Stayed in August 2022

  • Reviewed: 17 August 2022

    6.0
    Overpriced, unpleasant and inconvenient, though in great location
    • Leisure trip
    • Couple
    • Comfort Double Room with Balcony
    • Stayed 1 night

    Entering apartment after dark hours was a challenge: main switch was not turning lights on next to bed, not standing lamp was on, with the torch able to find the small switches on the lamps to turn on the light. Stained carpets, scratched furniture and dirty TV remote (see pictures). When booking we asked for a late check out (1h later), apparently people who responded to that query were not speaking english at all, as positive response was revoked during check in. And suggested to check with reception in the morning. Hotel phones were not working, so tried to write them in the booking.com in the morning (walking down to the lobby was not an option as the rooms were across the street from the new building), then initial response was negative, then I asked again and 30 minutes before actual check out they proposed a check out 1h later for 15EUR which we did not take due to late notice, but also value for money : it was 170EUR/ per night already. Dirt in the ventilation in bathroom.

    We were able to find a street parking next to hotel, which was free of charge on the weekend. Nice terrace with a great view on the rocky hill. Good location in a great city.

    Stayed in August 2022

  • Reviewed: 15 August 2022

    7.0
    it was ok for what we wanted, good view as we were at the top. perfectly acceptable.
    • Leisure trip
    • Couple
    • Comfort Double Room with Balcony
    • Stayed 2 nights

    As above; a little inconvenient to get coffee/rolls etc. The breakfast if you wanted it was expensive.

    Location was ok; just outside the city. The express is across the road from the main hotel. Coffee machine broken so to get a coffee in the morning you had to cross over and negotiate with the breakfast people in the main building. The patio area was good and the room was perfectly acceptable.

    Stayed in July 2022

  • Reviewed: 14 August 2022

    7.0
    suitable for one night
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    the rooms was a little old , requested an upgrade for the new renovated part of the hotel across the street , the toilets are retro style, was a hot summer night with no air-conditioning

    location was perfect in relation to touristic destinations,

    Stayed in July 2022

  • Reviewed: 14 August 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    decent size room, not bad location

    Stayed in August 2022

  • Reviewed: 7 August 2022

    6.0
    Convenient location, good breakfast
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No airco, but that was clear from the description.

    Excellent location, big underground car park nearby. Room adequate, good breakfast

    Stayed in August 2022

  • Reviewed: 6 August 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    great location

    Stayed in August 2022

  • Reviewed: 5 August 2022

    8.0
    I would stay there again!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    Maybe a bit of an update? but otherwise very good!

    very comfortable, clean, hot shower + location was great.

    Stayed in July 2022

  • Reviewed: 29 July 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    location

    Stayed in July 2022

  • Reviewed: 18 July 2022

    7.0
    For a short stay to explore the old town of Salzburg this is a good choice. Cleanliness is an issue
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The facilities were outdated and the hotel was not very clean.

    The location is great and was the main reason we booked the particular hotel. In comparison with other places in the vicinity it was relatively good value for money. The staff were nice.

    Stayed in July 2022

  • Reviewed: 14 July 2022

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    no aircondition.

    staffs are very approachable and very helpful.

    Stayed in July 2022

  • Reviewed: 14 July 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Junior Suite with Balcony
    • Stayed 3 nights

    There is no fridge. Even a small one to keep your drinks cool would be an improvement. There is no AC so it can be hot in summer.

    Quiet area. Large room with a large balcony. Everything works. Staff is friendly. Resonably walking distance from city center. The room was clean.

    Stayed in July 2022

  • Reviewed: 12 July 2022

    6.0
    I enjoyed my stay but I feel this issue of it not being a 'proper hotel' needs to be addressed.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 7 nights

    Arriving at the hotel was very dissapointing. This 'hotel' is in fact an annexe of the main hotel. Entry was by room key. There were no staff based in this building. Their main hotel was fairly close. I had to go there if I wanted a breakfast or needed to talk to staff. I think Booking.com needs to address this issue generally and warn customers if it isn't a 'proper hotel'. Security is also an issue for this type of establishment.

    The staff were very friendly The room was of a good standard although I needed a fan to make it comfortable given it was very hot when I was there. The bed was good.

    Stayed in July 2022

  • Reviewed: 12 July 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Staff were very helpful. Check in and out was smooth. Close to the centre and bus stop. Very convenient location.

    Stayed in July 2022

  • Reviewed: 8 July 2022

    7.0
    well located
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    a bit dated inside (we were in the 2nd building across the road)

    good location, good value

    Stayed in July 2022

  • Reviewed: 5 July 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    nothing

    everything is ok

    Stayed in April 2022

  • Reviewed: 4 July 2022

    8.0
    would recommend to all my friends.
    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 8 nights

    Fantastic value for money. Small room as are most small hotel rooms in Europe. Location excellent very close to the old town yet in a more quiet area. Bed comfortable enough.

    Stayed in June 2022

  • Reviewed: 4 July 2022

    8.0
    Very good
    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location is perfect.

    Stayed in July 2022

  • Reviewed: 20 June 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Comfort Double Room with Balcony
    • Stayed 3 nights

    Big balcony at last floor

    Stayed in June 2022

  • Reviewed: 14 May 2022

    8.0
    Fare nu especially near central City
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 7 nights
    • Submitted via mobile

    Near bus stop

    Stayed in May 2022

  • Reviewed: 31 March 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    the reception I had could be much better. on the following day Carmen the girl taking care of everything was so gentle and helpful that I forgot the bad impression I had before

    Good location and practical room

    Stayed in March 2022

  • Reviewed: 6 March 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Noisy, room was warm even with the radiator off. Due to noise unable to sleep with a window open

    Closeness to the city, friendly efficient staff, on bus route

    Stayed in March 2022

  • Reviewed: 2 December 2021

    8.0
    Very good
    • Leisure trip
    • Group
    • Single Room
    • Stayed 1 night

    room

    location

    Stayed in September 2021

Showing 76 – 100

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