Nothing it was absolutely perfect

Outstanding hotel, the staff, hospitality, facilities, spa and multiple saunas were incredible, the room was beautiful and so clean. The location is excellent for skiing, free shuttle to the slopes. The staff individually couldn't do more to make your stay perfect. The food was out of this world, the chef is top notch. I wish I could live here!

Stayed in March 2024

Everything was perfect! Nothing to complain about! Maybe if you find what can disturb you - a hotel just by the church and the ringing of bells will wake you up instead of an alarm clock.

I stayed in a hotel with my family for four nights! Massive room with excellent facilities. Delicious breakfast. The mattress was soft and comfortable. Good bathroom. Perfect spa with sauna and swimming pool. Underground way to Alpineterms. Skistail with dryer. Very accommodating staff! Great location!

Stayed in February 2024

The only issue was that it would have been better to have reserved a parking space.

The breakfast was exceptional. The facilities were great!

Stayed in January 2024

Everything! Very nice staff! Speak all languages!!! Comfortable connection to the Thermal complex Alpentherme!!!will come back 100%!!!Thank you for nice weekend!!!

Stayed in January 2024

Nothing special to mention.

The hotel breakfast was excellent, plenty of quality food, for all taste. The staff was extremely polite, always asking if everything was ok, trying to satisfy all your needs. Dinner was also outstanding food quality and presentation, with discrete fine-dinning touches. Congrats to the chef! The reception staff was also very friendly, giving us all the necessary information we needed for ours stay and they were extremely efficient on the last morning when we did the check-out. As an improvement, maybe the receptionist should state it more clearly how to get to the hotel ski room without using the main entrance in the hotel. We had to figure this out by ourselves following other tourists in the hotel, but it was fun for us to find this trick that we will use next time :)

Stayed in January 2024

The beds could be firmer

You get a lot for your money and the facilities are top class.

Stayed in January 2024

I would have liked coffee or hot water mashine in the room. But otherwise all good.

Good location, nice room, comfortable bed, clean. Good breakfast selection. Friendly staff everywhere.

Stayed in November 2023

The safe in the room is tiny. it can't reused for a tablet or a laptop

the cleaners and direct access to the thermal water. The hospitality is outstanding.

Stayed in July 2023

little bit too pricy rooms are with old furniture

location direct connection to bad food

Stayed in January 2023

There wasn’t anything negative at all

Fantastic location with lovely friendly staff, very clean and well maintained property. Superb spa facilities (both in the hotel and at the Alpentherme community complex). Food was excellent and varied, with wonderful service from the staff. Room was very spacious and comfortable.

Stayed in January 2023

the room was close to a stairwell and was noisy.

The food was amazing ! Direct link to the thermal bath.

Stayed in December 2022

everything was fine

good location

Stayed in September 2022

alles ok

Top Hotel

Stayed in September 2022

Everything was perfect

Top class hotel. Friendly staff. Delicious food. Thank you!

Stayed in June 2022

Very poor lunch, dinner is acceptable, but not for high fliers, too poor for these money.

Nice and clean rooms and hotel, the connection to the Therme.

Stayed in November 2021

We had to leave..

Ive stayed at many hotels worldwide, and i can say i enjoyed this one the most. Victoria and her family do an amazing job. Its a lovely family run hotel. Everyone was so friendly and helpful. Bianka who cleaned our room did an amazing job and was so polite and welcoming everyday when bumping into her in the hallway. Anna in the kitchen was great at ensuring our dietary requirements. My 4 year old ran around and the staff were really sweet to him. The food was amazing, the buffet always had some nice suprises. Free access and underground tunnel to alpentherme was great. The hotel provided towels and robes for all of us, including children sizes, and were changed daily. We loved our stay. Very well done Victoria and your team. Great location, great hotel, lovely food, amazing staff. Thank you

Stayed in August 2021

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The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. Breakfast and dinner were very delicious. I highly recommend this hotel!

Stayed in August 2021

Only negative thing was, that the shuttle bus back to the train station was quite overcrowded. So not only did it not apply to the official Covid restrictions, but they actually crammed more people in the vehicle then it had seats. The driver was also not interested to wear a mask. The train station is a very short drive from the hotel, so I do not see why they could not split the passengers into two runs.

We stayed at Hotel Norica mainly because of the easy access to the Spa. They have an underground tunnel (shared with 3 other hotels) that grants access to the Spa. Because of Covid, the Spa visit was limited to 3 hours for regular visitors, not so for the Hotel guests though, which was a big advantage. The Hotel consists of 3 buildings at are linked together. We stayed in the Palais and had a nice view and balcony. Very friendly and accomodating staff. Breakfast was very good too. Overall very recommended

Stayed in June 2021

We were given two rooms with double beds, instead of two rooms with a bed and a sofa bed (as we booked on Booking.com). They had assumed that with four adults that two couples would be sharing beds, but this wasn’t the case. They weren’t able to accommodate us according to the booking.

The location and the spa was fantastic. The shuttle bus to the cable car and the station was great.

Stayed in January 2024

1. After arrival we didn't get information from Mr. receptionist about possibility of Gastein card for guest. 2. Impossibility choose a table of breakfast from tables which´s are not reservated. Mrs. Valerie of the restaurant staff assigned us one of worse table, although the restaurant was empty. Approach of Mrs. Valerie to us as guests seemed measured. But other staff was very professional.

I appreciate possibility with bathrobe straight into the thermal baths for hotel guests. A sophisticated solution for connecting hotels and Alpentherme Spa. The spa was excellent.

Stayed in September 2023

we had noisy neighbours and personnel did not react on that. there was noise, loud music after 22. we had to complain several times

location and link to Alpen Thermen

Stayed in February 2023

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in January 2024