Fantastic location off the main square with ideal access to restaurants and the key museums like the Landeszeughaus and also transport connections by tram to the station. Rooms are lofty and spacious. The bigger rooms have espresso machines and modern showers and baths. Good value for money.

Stayed in May 2023

The room was not perfectly clean - some dust on the bedside lamp base. It was like a person who wear formal dress with some dirt on the collar.

Traditonal style and character

Stayed in May 2023

Perfect location good service, very clean and good value for money

Stayed in May 2023

Location! We were smack bang in the middle of everything.

Stayed in April 2023

Everything was very good to excellent.

The location was in the center of the city with tram service a few steps away. We were also within easy walking distance of the funicular that took us to the top of Schlossberg. The room was a suite and was tasteful and large and appointed with fine furniture. Breakfast was a buffet with everything anyone could need.

Stayed in May 2023

It is an old building but first room was unacceptable because floor creaked super loud with EVERY step. Changed to better room that had NO outlet in bathroom…it also faced street where trams ran from 5AM to past midnight, not too noisy but some drunks yelled til early morning. Not anything Hotel can do about .

central location, excellent breakfast, nice ambience , staff was friendly and helpful

Stayed in May 2023

Parking procedure was complicated on first arrival and rather stressful but really to be expected in such a central spot.

Right in centre. An elegant luxurious old hotel with high ceilings. Excellent breakfast, staff went out of their way to help.

Stayed in May 2023

The floors could be cleaner. I was wearing black socks to and from the bathroom and they got quite dirty from those few steps.

This is a very charming hotel in an old building with an eye catching foyer full of flowers in pots. It is very quaint with it's uneven floors and creaky floorboards, but this is a part of it's charm. You feel like you are staying in a historical building. The staff was very nice, spoke good English and helped us with the parking (the parking garage is bit confusing, but manageable). I also asked for a room with a bath which I got and am very grateful. We didn't choose the breakfast option because the price of almost 20 eur seems a bit high, but then again you do get to enjoy it in the beautiful and very instagrammable foyer. :) I appreciate that the windows could be opened normally. The bed is firm, which I like, and the two pillows are perfect so you can choose which one you prefer. The location is really, REALLY central, you really have everything at hand, and the overnight parking is still very reasonably priced compared to other hotels in such locations.

Stayed in April 2023

very very Slow wifi and room design

Good location, very very slow WiFi. Spacious room, but with very strangely located steps, I almost felt down twice going from room to bathroom. Good service, they even left me birthday wish and chocolate for my birthday.

Stayed in April 2023

Nothing to complain about. Satisfied with facilities and service,

Excellent staff, very professional and helpful. Location in the middle of the old town. Enjoyed our stay.

Stayed in April 2023

Great location and very nice helpful staff.

Stayed in April 2023

Nothing

Lovely old fashioned but very comfortable hotel. Decor was not up to date but I’d say it adds to its charm. Breakfast area overlooked but loads of pot plants and a glass ceiling. Staff were attentive and friendly. Breakfast was good with lots of choice. Location was very central and easy to access main square and tourist attractions.

Stayed in February 2023

Noisy floorboards in the room.

Nice and friendly staff. Historical old hotel with a good breakfast. Large comfortable rooms but unfortunately the aged floorboards in the room were very noisy which wasn't great. I understand the hotel is old but the was a negative for me. Great location to the centre of town.

Stayed in March 2023

nothing

Location

Stayed in March 2023

central place, cleaning, historical building

Stayed in February 2023

Palais serving as a hotel since 1850 or so. So they really know what means to have a guest. Corridors serve also as a kind of winter garden. Members of staff are attentaitve. Room itself is high enough to put another room above your room and still keep some space. Not an ordinary hotel. With all comfort you need though.

Stayed in February 2023

The place was amazing, clean in good location,,when I went to eat breakfast the staff was so nice,,the beautiful looked so beautiful

Stayed in February 2023

the old wooden floor was a bit noisy. The fact they use twin mattress for double bed wasn’t very convenient.

the location was very convenient.

Stayed in February 2023

I would have appreciated the option just to take coffee for breakfast... coffee is good in the morning, but no way would I want to chomp my way through 20 something Euros at that time of day.

Great traditional hotel in a the centre of Graz, very atmospheric, reception staff are friendly and very helpful.

Stayed in February 2023

The mattresses were as old as the beautiful building I believe. Hence, they were not really comfortable. They should be replaced in a four-star hotel

Stayed in January 2023

Rooms are a little bit old and dusty

Location and staff

Stayed in January 2023

In the middle of the city center. Restaurants in walking distance. Parking available directly across the hotel. Very friendly personell.

Stayed in January 2023

Central location and quiet.

Stayed in January 2023

The bathroom of the room could have been a bit cleaner. There was mould on the tile grouting and around the bathtub. The bathtub itself was also difficult to get into and out of.

Excellent location for exploring Graz. Historic building was beautiful and very romantic to stay in. Loved the real, living plants and the cocktail bar and staff in it were exceptional.

Stayed in January 2023

There was not blackout in the window, so we couldnt sleep very well. The bed is a little bit old and too soft

Very good location, great atention from the staff, good heating. It is an old hotel, but the condition are good.

Stayed in January 2023