We have large group to check in, Andrea is very kind , helpful and patience, lake view is excellent 😍 Very clean 😊 Yvonne also very helpful & kind, very patience when we check out 😁

Stayed in April 2024

Apartment is clean and new and exactly matching the pictures in the website Lake view is perfect

Stayed in April 2024

As we entered the apartment the kitchen area smelled like eggs had to buy extra cleaning supplies to get rid of the smell. Tha apartment was clearly left for along time you see the dust everywhere. Would appreciated being better cleaned other than that beautiful apartment

The location and the view was very calming and beautiful. Netflix and smart TV to watch what ever you like during the cold nights

Stayed in November 2023

It’s does not have premium feel, just clean basics , but we liked it after a day or two

Lake view, although in some pictures you assume it’s next for the lake, but it’s not, there is a road and some more distant, but yes it’s got lake views

Stayed in June 2023

Security

Comfortable

Stayed in August 2023

For 3 rooms we need 2 toilets with showers

Stayed in August 2023

No Check in location They asked us to drive back to kaprun headoffice for check in !!!

1 Balcony with Awesome view to the lake 2 Parking garage 3 Large clean rooms

Stayed in August 2023

nothing

great

Stayed in July 2023

The reception is very far from building to make check in No zelamsee kaprun card provided No fast responds when massage them through booking massages

Nice view Good location

Stayed in July 2023

There are so many flay , spider and insect, we can’t open windows especially at night bc so many come inside and it becomes too hot.

Nice location, nice view

Stayed in July 2023

One of the negative things is that there is no employee at the reception after 12:00 noon, and therefore, in the event of something happening, you do not know who to communicate with. 2. Each apartment has its own parking lot, but if someone else is parking in your parking lot, you do not know who to contact to find out who that person is. 3. And there is no person who takes you to the room to check it before receiving, and therefore in the event that you discover that there is a problem in the room and it is broken, they attribute that to you. 4. The presence of spider webs on the balcony, especially in the summer. There is only one elevator in the hotel and you have to wait. 5. There is no washing machine in the apartment, but it is located on the ground floor and is used by all the residents of the hotel, and you have to wait a lot, as some residents put their clothes in the washing machine and go here outside the hotel on a full-day trip, and the clothes remain in the washing machine until they return and you have to To wait for them or deal with their clothes by taking them out of the washing machine, and there are no notes stating that the clothes should be taken out after using them within several hours.

The reservation was made more than a month ago and the price was right. I was supposed to go to the Kaprun region and collect the key from there, but due to my late arrival, they sent me a message stating that I could collect the key from the hotel itself. The location of the hotel is very suitable for me because I do not like crowding and I have a car and we can move around. The room is on the modern system and the windows are large with a view of the lake, in addition to the presence of free parking.

Stayed in July 2023

300€ of cash deposit. Although we got back the full amount, it felt uncomfortable.

Clean, modern, well-equipped, wonderful view, free indoor car parking (1 spot).

Stayed in March 2023

It would be helpful to have someone to the reception longer within the day, especially for check-in (in order to skip going to Kaprun)

Great view, everything was clean and well- planned, overall very nice stay

Stayed in February 2023

The excessive noises from the delivery truck at 0730 on a Sunday morning.

Stayed in December 2022

The check-in was from Kaprun, around 15 minutes drive from stay location, you should pay attention on this, and they take deposit 300 euros in cash ONLY , just be prepared. The furniture needs renovation, as well as the presence of spiders. It was terrifying for children. It may need a solution, such as putting nets on windows and entrances.

The location is very nice and directly on the lake Zell am See from the other side. The view is breathtaking and it is only 7 minutes drive from the city center. The staff is very wonderful and helpful, the apartment is spacious and has a beautiful balcony, the apartments have an elevator and free parking with a smart entry gate

Stayed in August 2022

no beach access on lake from this area, I wanted to walk lake side. was not possible as all this side private homes. also they need to clean 🧼 better, spiders 🕷 everywhere for long time! why! they have cleaning company that comes quickly to put towels & take garbage Only daily . I also found no tissue no soap I. the bathrooms, when I requested they sent . the property is nice , but must improve their cleaning services .

the balcony view, on the lake.

Stayed in August 2022

It will be better if there is AC in the Apartment and the master bed room have no WC and there were to much spiders in the

The view

Stayed in August 2022

You couldn’t control the central heating, so was very cold. The deposit has still not been returned within a month, still waiting. Having to pick the keys up in Kaprun, just an additional layer when travelling all that way. Very expensive for what it is.

The large space, the comfortable beds, the location, the view, the car park.

Stayed in March 2022

Check in experience is very bad, it took 2 hours . I sent the property email 3 days before arrival to change the apartment to 2 bathrooms , and their reply: you have to do it through Booking.com. The apartment was available when I did check in and I’m welling to pay the fees but they insisted to do it through Booking.com! After hard time it was fixed by customer service of Booking.com. Housekeeping service is disastrous and disappointing. Imagine, I received the apartment and all kitchen stuffs in the dishwasher machine from previous guests!. I don’t know why they charge extra ( 189 € ) for end of cleaning service!. The balcony was not cleaned. I informed the receptionist and she promised to ask the housekeeper to clean it and not done in the same day.There is also spiders and insects. In conclusion: Very nice location and spacious apartment in the hands of bad management!

Location. Apartment’s size.

Stayed in August 2021

The property in Zell am See was clean, well located with access to the mountains for skiing and snow.

Stayed in February 2024

Everything was excellent!!

Stayed in January 2024

My friends

Spacial view on the zell am see lake and cleanes with nice rooms

Stayed in November 2023

Nothing

The view The size of room

Stayed in September 2023

Nothing

Everything

Stayed in September 2023