The room was a little larger than most hotels. Nice view. They provided dressing gowns and slippers for everyone, including the kids - which was a nice touch. I thought it was good value for the price we paid. The kids enjoyed the play room, to the side of the restaurant (Which even had a small climbing wall) - which made dining more pleasant.

Stayed in March 2024

The bar. Closed very early. One night it closed before ten and then another night they served us a drink and then went missing I think they hoped we would go to bed We had to go to the staff offices to find them. We were only having a couple of drinks

The spa and leisure facilities were great. There was a very good choice for breakfast

Stayed in February 2024

Pillow too soft. Upon check-in, there was something not properly clean. The staff immediately addressed that and corrected it.

Buffet dinner exceed expectation. Room is superior with wonderful view especially after snow. Breakfast is nice. Facilities are abundent. Very comfortable swimming pool area. Super children friendly.

Stayed in February 2024

If i had to find something.. it was a little warm in the restaurant - but that is being very critical

Great Staff. Ramon makes everyone feel special and welcome. Great spa. Great massage. Excellent food

Stayed in February 2024

I would have liked it if the pool and spa were open a bit later till 10 pm instead of 8 pm

Friendly service, great staff, and exceptional amenities

Stayed in January 2024

Unpleasant, frowning bartender probably with the problem that I spoke only English. And he ignored me and chatted in German with the other guests. I was polite. He waited a really long time. Then I left. I paid a lot of money for the accommodation. But I really don't want to do this.

Beautiful hotel, luxury food, nice staff, except for one employee

Stayed in August 2023

If you didn’t book half pension and you want to eat dinner at the restaurant you have to pay € 34 per person which it wasn’t worth for us because we can’t eat as much😅 It gets quite hot in the rooms,lighter summer covers could help with that…

Wonderful staff(especially Susi at the breakfast buffet and Vincent at the reception desk). Breakfast was exceptional-great variety. Nice rooms with a big bathroom and balconies with a stunning view! Facilities had a wonderful design. Great hotel for families as well as couples! The overall vibe at this hotel is relaxing and throughout positive. Great outdoor pool with a nice setup. Spa area beautiful with free flavored water,nuts and apples. Free parking was a bonus too. Also LOVE the cow theme! Overall a great hotel that I can truly recommend!

Stayed in August 2023

when we need to say something, the rooms were a little bit dated when we compare them with the rest of the hotel and the temperature of the indoor swimming pool could be a little bit higher

Staff was very helpfull and friendly Food was delicious For the birthday of my daughter and myself, we received fire work on a cake, a decorated table and a glass of 'sekt' offered by the hotel the massages were very good! the rented electric bikes were also very good

Stayed in August 2023

We didn't like the beds (super soft) and the rooms themselves are outdated. The pool was cold and the sauna area was full of kids.

We visited with our family and we didn't like dinner (since we have a variety of dietery constraints), however the staff was super understanding and they helped us with dairy free food for all of our stay there. The spa area was fine and the pools are good. We liked that we could play ping-pong, table hockey and more. The view from the balcony is amazing.

Stayed in April 2023

The staff in general didn’t seem to have a clue. It was sometimes very hit or miss whether you would get proper help when you needed it. the buffet for breakfast and dinner was nice and the dinner menu changed daily but the labelling of the food was almost non existent so it was at times impossible to know what you were about to eat. the play facilities for the children were sparse and a lot required extra money which of course the children always wanted which was frustrating. lastly having half pension but having to pay for drinks even water was not welcome and somewhat a shock. it def left a bit of a sour taste after meals especially as the drinks were overpriced compared to other restaurants in the area

The overall design and furnishings of the hotel were nice and modern and comfortable. the view from the rooms of the mountains was absolutely stunning and the rooms were very spacious and comfortable.

Stayed in December 2022

Was extremely hot in the winter. Could have turned the heating down a bit. The beds were too soft and the bedding duvets were very small.

The rooms were big, the atmosphere was very chill, was dog friendly, the staff were friendly and spoke good English

Stayed in December 2022

beds were not very comfortable. temperature inside the hotel was so hot. need shorts & T-shirt .

diverse activities for the children, fantastic range of food at the buffet. spa facilities excellent. bathroom clean & efficient.

Stayed in December 2022

a real mess with our bookings

food facilities and location

Stayed in December 2022

open for children fit then they were told to be quiet

location food facilities

Stayed in December 2022

bar very expensive for Wine

location

Stayed in December 2022

The rooms were just average, not that of what one expects for a 4 star hotel. The dinner was apparently buffet but there was not really much of a choice and at 35 euro per adult I would expect choice. Buffet means more then 2 options. The pool was very plain for a wellness hotel. Just a plain pool nothing special.

The ice rink outside and the games room was great for kids. The main lobby was warm and inviting.

Stayed in December 2022

Everything was perfect

- Friendly personnel - Excellent facilities in the hotel - Beautiful view from the room and from the neighbourhood - Comfortable room and bathroom

Stayed in December 2022

More communication in dining room. Where is the water? That should be somewhere easy to access.

Spa was great. The woman I had was very professional yet personally made me feel pampered.

Stayed in July 2022

may be better breakfast organisation as one morning no one there to offer me a table with cutlery etc and nine available so had to miss breakfast. Also main door doesn’t open at night so have to use stairs to a side door.

evening

Stayed in April 2022

Both swimmingpools (indoor and outdoor) were cold, should be way warmer specially during winter time.

Location and staff. Very friendly and they even offer a free shuttle to the ski area.

Stayed in February 2022

nothing

Amazing views from rooms, staff made us feel very welcome, lovely spa and outdoor pool, couldn’t fault the hotel or facilities, great location . food nice , especially the breakfast buffet.

Stayed in February 2022

The dinner and Breakfast buffets were very good and the service was exceptional.

Stayed in January 2022

Not friendly unpleasant lady at reception. It was usual that there was nobody at reception desks. Problems with tables at restaurant,almost every day we have to sit at a different table.

Very generous spa and both pools.

Stayed in January 2022

The bed could have been bigger, and larger duvet’s or preferably 1 large duvet. Especially as we stayed in the largest room/ a studio.

Beautiful views and loved the decor throughout, lots of extra pillows & towels. A real romantic vibe in the private spa rooms, that I highly recommend for couples. Great breakfast and lovely staff.

Stayed in November 2021