Reviews of Mercure Salzburg City 4 stars
Bayerhamerstraße 14a, Schallmoos, 5020 Salzburg, Austria
#99 of 126 hotels in Salzburg
Guests' ChoiceReview score
Based on 179 hotel reviews
7.9Score breakdown
-
Cleanliness
8.4
-
Comfort
8.2
-
Location
8.0
-
Facilities
8.0
-
Staff
8.6
-
Value for money
7.5
-
Free WiFi
8.2
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 1 May 2024
Raymond
United Kingdom11 reviews1 helpful vote8.0“EXCELLENT”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 5 nights
NOTHING
ALL
Stayed in April 2024
-
Reviewed: 17 April 2024
Siriwan
Thailand5 reviews7.0Good- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 1 night
- • Submitted via mobile
Room not much light and far from food shop
Clean & Good staff hospitality
Stayed in April 2024
-
Reviewed: 10 April 2024
Carol
United Kingdom13 reviews8.0“It was fine but not exceptional.”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 4 nights
- • Submitted via mobile
Its location. There were no nearby restaurants or shops.
It was clean, comfortable and good value. Excellent breakfast. Restaurant good but pricey.
Stayed in April 2024
-
Reviewed: 7 March 2024
Rajesh
India11 reviews8.0“The overall stay was Good”- • Business trip
- • Solo traveller
- • Old Fashioned Standard Twin Room
- • Stayed 1 night
Kitchen closes at 10 pm and no food available for late check in customers
Hotel location was excellent .
Stayed in February 2024
-
Reviewed: 3 March 2024
Holly
United Kingdom22 reviews8.0“Great location for a city break - friendly staff!”- • Leisure trip
- • Family with young children
- • Old Fashioned Standard Twin Room
- • Stayed 2 nights
- • Submitted via mobile
The temperature seemed to really vary - very hot overnight. No outlet by each bed making it hard to charge devices overnight if you need them.
The staff were very friendly and the room was very well proportioned and very clean.
Stayed in March 2024
-
Reviewed: 28 February 2024
Terence
United Kingdom25 reviews1 helpful vote8.0Very good- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 2 nights
- • Submitted via mobile
N/a
Good location
Stayed in February 2024
-
Reviewed: 26 February 2024
Mark
United Kingdom14 reviews8.0“Great staff and very modern hotel”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 2 nights
- • Submitted via mobile
All good
Lovely staff who were kind enough to leave a card and a bottle of wine for my wife’s birthday. Hotel immaculate and in a convenient part of town. Would recommend without question. Many thanks!
Stayed in February 2024
-
Reviewed: 17 January 2024
Aleksei
Iceland38 reviews9 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Deluxe Room with One King Bed
- • Stayed 3 nights
The location is a bit away from the city's historical center - but Salzburg is a small city, this was not a problem. Breakfast is hearty and tasty, but a little monotonous
Our hotel room was very good: spacious, interestingly designed, with a huge TV and coffee machine =). All plumbing and electronics looked new and high quality. The hotel staff made an excellent impression: politeness, attentiveness to the needs of the client, professionalism. I recommend the hotel to everyone who values comfort.
Stayed in January 2024
-
Reviewed: 9 January 2024
Yi
Canada27 reviews1 helpful vote8.0“Cute hotel”- • Leisure trip
- • Group
- • Superior Room
- • Stayed 2 nights
I asked for a room with bathtub, but I was assigned a room with shower.
Staffs were really nice and friendly, room is nice, bed is comfy.
Stayed in January 2024
-
Reviewed: 23 December 2023
Kent
Australia124 reviews4 helpful votes9.0“comfortable and convenient”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 1 night
Clearing of dishes at breakfast did not happen which is a pity. A bedside clock would be nice and also a face washer in the bathroom.
Great location within easy walking of the Hbf even with cases. A 15 walk into the old city but nice and flat. Very helpful and accommodating staff. Many choices at breakfast. Safe area.
Stayed in December 2023
-
Reviewed: 22 December 2023
Jennifer
Malaysia8 reviews9.0“We had an enjoyable stay at Mercure Salzburg City Hotel.”- • Leisure trip
- • Group
- • Superior Room
- • Stayed 2 nights
The pillows were too soft for us but that is a personal preference.
The staff at Mercure were very nice, friendly and helpful. It was service with a smile. We had dinner one night at the hotel restaurant. We had the goulash soup and burger. Both were good. Our waitress Vivienne was so nice and helpful. The distance from the hotel to Old Town square was about a 20 minutes walk passing by some nice shops before the bridge. The distance from the train station to the hotel is walkable but we found it difficult with luggage. We took a taxi to the station for our train back which cost us less than ten euros. The bowl of apples for guests at the Reception was a nice touch. Would recommend this hotel for a nice stay.
Stayed in December 2023
-
Reviewed: 19 December 2023
Björn
Sweden18 reviews9.0Superb- • Business trip
- • Solo traveller
- • Superior Room
- • Stayed 2 nights
- • Submitted via mobile
Great value for a reasonable price.
Stayed in December 2023
-
Reviewed: 14 December 2023
Michelle
United Kingdom1 review9.0“Great stay at the hotel, would recommend”- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 2 nights
- • Submitted via mobile
English channels on Tv
Breakfast was excellent, Nice distance to walk from the Center, Lovely friendly staff
Stayed in December 2023
-
Reviewed: 7 December 2023
Juliet
Germany4 reviews9.0“Will recommend to friends and relatives.”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 1 night
The room size is as expected. It is clean and comfortable! I love the breakfast with all selections!
Stayed in December 2023
-
Reviewed: 6 December 2023
Paul
Australia4 reviews1 helpful vote9.0“Well looked after”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 3 nights
- • Submitted via mobile
Location ok - a little walk to events and other tourist attractions
Stayed in December 2023
-
Reviewed: 14 November 2023
Parkhi
India2 reviews9.0“Excellent location, comfort and service”- • Leisure trip
- • Group
- • Superior Room
- • Stayed 3 nights
- • Submitted via mobile
Nothing as such
The hotel is just 15 minutes walk from railway station which on a good day you can easily walk too. It is close to the downtown (15 min walk to the river)and has good eating places close-by. The in-house restaurant is very good and the service is excellent and so is the staff at reception who were really very helpful to tourists like us
Stayed in November 2023
-
Reviewed: 25 September 2023
Fiona
Australia17 reviews7.0Good- • Leisure trip
- • Solo traveller
- • Superior Room
- • Stayed 2 nights
- • Submitted via mobile
Bathroom wasn’t clean
Location to station
Stayed in September 2023
-
Reviewed: 10 September 2023
Michael
Australia21 reviews3 helpful votes9.0“An enjoyable stay while in Salzburg.”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 3 nights
The pillows were too flat .
Very comfortable bed. Quiet location. Very convenient to the train station. Walkable to Salzburg city attractions.
Stayed in September 2023
-
Reviewed: 27 August 2023
Joana
France6 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 2 nights
Great and complete breakfast, a small walk to the city center and also near by the main train station. Nice rooms sizes and very comfy beds.
Stayed in July 2023
-
Reviewed: 23 August 2023
Yvonne
United Kingdom39 reviews11 helpful votes9.0“Reliable Accord Hotel standard in Salzburg”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 4 nights
Nothing negative to report - best hotel we stayed in Salzburg so far.
The hotel is situated in a quiet part of town but still within easy walking distance to the old town and the main festival hall. 10 minutes walk from the station and bus stops nearby. The rooms are in good decorative order, the beds are comfortable, the air condition is very efficient which was a relief in 30 degrees plus heat. Excellent breakfast buffet in a pretty dining area. Small issue with the safe was solved within minutes after reporting by a very helpful member of staff who at her own admission was the apprentice.
Stayed in August 2023
-
Reviewed: 29 July 2023
Robert
United Kingdom8 reviews9.0“Brilliant place to stay for a city break. Only a short flat walk to the centre”- • Leisure trip
- • Couple
- • Old Fashioned Standard Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing to mention
Very comfortable stay here with parking and a decent breakfast. The staff were very friendly. Nice room with comfortable bed
Stayed in July 2023
-
Reviewed: 14 June 2023
Timothy
United States1 review9.0Superb- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 2 nights
- • Submitted via mobile
Breakfast was excellent and the location was great
Stayed in June 2023
-
Reviewed: 12 June 2023
Sonya
Canada2 reviews8.0“Very nice hotel. Would recommend.”- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 3 nights
pillows
Location
Stayed in June 2023
-
Reviewed: 8 June 2023
Jennifer
Germany23 reviews8.0“Great hotel for a short stay with comfy beds and professional staff”- • Leisure trip
- • Family with young children
- • Old Fashioned Standard Twin Room
- • Stayed 2 nights
- • Submitted via mobile
I wish there would have been a swimming pool or at least a proper gym on site!
lovely staff, nice and spacious corridors and rooms, pleasant restaurant and everything was very clean
Stayed in June 2023
Guests also reviewed these properties:
-
Novotel SevillaSeville, Spain
-
Guest House Mlada lipaMaribor, Slovenia
-
Hospedaje El ZaguánLima, Peru
-
Haus am HühnerdiebAachen, Germany
-
Hanworth LodgeBrixham, UK
-
Apartments BlaževićMakarska, Croatia
-
Hospedaje Las TinajasMolinos, Argentina
-
Hotel HollywoodMexico City, Mexico
