Nothing.

Food was excellent, snack very rewarding, excellent spa facility. Excellent staff comunication

Stayed in March 2024

Compared to last year there was absolutely NOBODY in the Kids club this year + no minidisco as well Our room seemed to have a kitchen but we never got the keys to open it AirHockey table didnt have pucks to play with You should do a better effort to get the food signs right....there was a chocolate cake that had alcohol and all kids eating it Ideally it makes more sense to have more fresh fruit variety during breakfast, not in the dinner

pool, sauna, the service in the taverna was great....same in the restaurant!

Stayed in March 2024

Dimmer was buffet only, there was no a la carte menu

Everything

Stayed in February 2024

Clean, good value, spacious rooms.

Stayed in February 2024

Nothing

It’s great historic building and exploits that with its decor. It’s huge and interesting, and has a lively feel to it. Very good food.

Stayed in January 2024

Our room was only cleaned once during 5 days. We could have been told on arrival about the guest card that gives free public transport and discounts. All check ins were after 3, which meant queues and waiting at reception, this could have been achieved with checkin earlier, but room allocation at 3. Hotel taxes should be charged at the start of the stay.

Rooms were spacious, the bartender in the taverna was very friendly. The hotel was unique and very interesting with the castle theme. They gave each guest a free drink for arrival and the breakfast was well stocked.

Stayed in August 2023

We were surprised to have to pay 9 Euros to park in the underground car park as all the exterior spaces were full. They did however give us a complementary welcome drink.

Exceptionally friendly and professional staff. Quirky hotel and it was lovely having breakfast with our dog on the outside patio. There was also a nice riverside walk just outside.

Stayed in July 2023

The dinner buffet was of poor quality. enough choice, but prepared with desinterest.

Nice family hotel with spacious rooms

Stayed in February 2023

The room was very warm with no option to control temperature other than opening the window.

- Very old castle, which was interesting to walk around. - half board option worked well, and the food quality was decent every evening. - Very attentive and friendly staff. - They have supervised kids club on in the evening time for an hour, which my son was very happy about! - The pool area is great, and there's lots for kids to do around the hotel.

Stayed in February 2023

all good

pool great food outstanding.

Stayed in January 2023

More dog tolerant than friendly as nowhere to walk the dog on grass and despite extra cost nothing for the dog (bowl) they placed us in a room under a tunnel, up an elevator, down some small stairs and along a corridor... not convenient when you have kids and a dog!

The hotel is special, old buildings and very large. Room was impressive but warm, had a kitchen.

Stayed in July 2022

The only inconvenient was the lack of air conditioning (we visited the hotel in the peak of a hot summer)

Nice and larger room, great breakfast and dinner buffets. Very friendly staff. Very nice and historical decoration on the premises building on the legacy of old castle. The swimming pool, sauna an sun bathing facilities were great. Fantastic location close to several sky lifts and hiking trails

Stayed in August 2022

Bathroom was uncomfortably small. Bed was not very comfortable.

Pool and Sauna was great.

Stayed in April 2022

Very friendly staff, great buffet.

Stayed in March 2022

Distance is a thing when looking at the map it looks close to the train station. Actually it is -- but you go down the hill to get there. Highly recommend getting a Uber or Taxi to go back - it is not a fun hill to pull a bag up. Places to eat in the area were limited to only a few places open.

So if you want to stay in a Castle in the dead of winter in the Alps, this is a wonderful place! Check in was easy - and the reception staff spoke English (and Italian) and really do such an exceptional job in making you feel welcome! I would give any hotel that has such a team a 10 ranking just because they set the bar so high in all they do! Outstanding service adn professionalism too! The castle takes a bit to get orientated with - but in no time was able to find my room as well as the Finnish sauna. The room was super clean and very large -- and it was nice and cozy. Plenty of hot water for the shower in the morning - though late at night it was just warm. The bed was super soft! I liked the bar in the castle - its whole set up was very cool - and well worth stopping off there for a drink. They do have a very large spread for breakfast in the dining room. It is also a lot of fun looking through the castle itself and its history. All around great place to stay.

Stayed in January 2022

Everything was fine till the moment we were leaving. The hotel charged us twice for drinks at the same evening and we had to pay it even thought it was a mistake (the receptionist confirm). They said they can’t easily change the invoice so they will deal with that later via email. I was trying to contact them several times and the response was always the same “Your request is under examination . The Direction will then inform you.” They have never came back to me and it’s been almost 3 months!! I am really disapointed about this situation because the stay was really nice.

Hotel room, food, spa

Stayed in January 2024

There is a free parking lot across the street from the hotel but there is space only for a few cars. You can park your car in hotel’s underground parking garage for 9€ a day. This is not a negative thing, just an information.

Everything was great! The hotel is beautiful and the staff were very helpful and polite. The room was bright and spacious and was cleaned every day. The pool is big enough for kids to have fun in the shallow part while the adults can enjoy the deeper part. We also enjoyed the sauna very much. Breakfast buffet was very good, there is something for everyone. There was also coffee, tea, juice etc.

Stayed in March 2024

It is not a good value for the money. We booked the hotel last minute with a discount and I would be really unhappy if I paid the full price! Even for the money paid, the quality wasn't what we expected. The hotel is very old and worn down. E.g. the curtain in our room was torn, there was mold in the bathtub joints. We barely got any information on our arrival. In the dining room, the staff didn't pay attention to the needs of the clientele. At one point, none of the three coffee machines worked and the staff didn't notice for long 10-15 minutes until they were told about the problem. In the morning, the tables weren't cleaned when people left so guests coming later on came to dirty tables. At dinner, the waiter only came to ask for a drinks order when we were eating dessert. Some of the saunas in the wellness complex were out of order. The pool would use some renovations. The layout of the hotel is quite inconvenient. If your room is located in the "new building" it is quite a walk to reach the exit or the dinning room. Walking back and forth for skiing, dinner, breakfast and dog walks got quite annoying. It would help if the new building had a separate exit.

The hotel was clean, the beds were comfy, food was rather good. The hotel is close to Spar which is convenient. The ski resort is reachable by car in about 5 minutes. It is a little difficult to find a parking spot there but definitely doable. We didn't use the ski bus.

Stayed in February 2024

The cleaning, not easy for the cleaning team to so all on an older building which is needing a face-lift.

Stayed in August 2023

Internet connection was very poor and didn’t reach the room The hot water in the dose not work properly The corridor is very long and the staff did not help you with luggage.

Style

Stayed in August 2023

Everything was perfect

Stayed in July 2023

Bathroom really needs an upgrade. It's very outdated, nowhere to place your toiletries (just one small area above the sink). WiFi connection was not very stable, lost the connection several times. Enough choices at the buffet (breakfast and dinner), but quality of the food was hit & miss.

Staff is really friendly. Pool was nice. Underground parking is big. Ski slopes are just a few bus stops away. Plenty of choice at the buffet in the evening. Beds were comfortable.

Stayed in March 2023

Far from the train station

Nice hotel, good food, free parking lots, pool.

Stayed in January 2023

the decor looks tired and in need of renovation. sauna area pleasant but also very full. some people adhered to the "naked" requirement, others wore bathing suits. the evening buffet was not appetising - the starters were ok but the hot section in particular was dried out and unappealing.

the mediaeval castle aspect. room was spacious.

Stayed in March 2023