Our Suite was a bit stuffy, warmer than we'd like but we didn't spend much time in the room to go about finding out how to get this resolved & I won't be knocking down any rating for this, because or experience was fabulous.

Nice location. Heated pool was a plus. Staff were welcoming & took good care of us throughout our stay. The suite was nice & clean & the balcony was a bonus for some fresh air. Loved the hanging swing chairs in the spa area. We were there 3 nights, and the food selection was great, not repetitive (loved the coffees at the bar). We kept our expectations low about the kids' noise level going into a family resort, but it wasn't bad at all. They kept the kids happy (with sugary drinks) with a nice play area, so they weren't much of a bother to the adults.

Stayed in May 2024

At 10 am slopes all already full of bumps

Stayed in February 2024

Friendly staff. Ski-in and ski-out.

Stayed in February 2024

Super friendly staff, super quality food, nice wellness facility, well organized hotel. Highly recommended for couples or couples with kids.

Stayed in January 2024

That a lot of staff don’t speak german.

Perfect location, good food, lovely rooms

Stayed in January 2024

For guests who comes early before chexk in rooms should be ready faster. Like priority. If guests must wait 2 hours for room with kids that can be exhausting.

Professional and polite staff. Specialist guys from kids club and ski rental. Reception also. Girls from bar……

Stayed in January 2024

Nothing

the hotel is easily accessible. excellent location for skiing. the rooms are well soundproofed and spacious. the restaurant has a wide selection.

Stayed in December 2023

Food is not good. I doesn’t seem Fresh. All Food has the same taste.

Location, friendly stuff, organization, Room…

Stayed in August 2023

Parking is difficult, but hotel staff (Günther) was helping us immediately. You need luck to get parking place outside of garage and capacity of garage is limited. We had a tiny headache that non-electric cars were parking on charging stations - but this is not the mistake of the hotel - rather behavior of the drivers, also since garage is tiny, people do not care occupying 2 places for their own convenience. BUT this issue was absolutely has NOT spoilt our stay!!! This is only a note from my side.

Location of the hotel is excellent, easy access to different places (with "tractor train" with schedule) - there are lots of children's programs nearby - places are breathtaking. I loved the family room, so did the children, very comfortable with the walk-in closet, there are space for everything. The meals were outstanding, having own tables for breakfast and dinner - variety, quality, quantity - WOW! Staff is super-kind and helpful all around the hotel - really everybody! There was live music during one of the evenings in the bar - it was also so great! We had a wonderful stay, I would highly recommend it to families!

Stayed in July 2023

The selection of the food is poor. Had we stayed a week then this would have become very boring. Elevators are terrible

Good quality is good. Location is great

Stayed in April 2023

not much, except charging a "volontary" lump sum tip - was happy to give it, but said it has to be distributed in the kitchen;)

nice and clean rooms, nice pool and wellness area, very good food, close to the ski lift

Stayed in March 2023

The hotel is just perfect. Fantastic staff, every single one made us feel very welcome. Excellent food, lovely swimming pool.

Stayed in March 2023

Your cook give us very good information about gluten free food.

Stayed in March 2023

Parking was a little bit problem, we had a family room some standard type, it was spacious, but the room for kids with bunk beds was without a window, and the air flow wasn’t too good, so we ended up sleeping altogether anyways.

Great staff, great food and wellness and pool area. Must not forget also the play areas for kids, the falky land with supervising staff, etc. They were great, our kid enjoyed it very much.

Stayed in January 2023

/

The hotel is in the middle of the ski area, so the slopes surround it. Stuff was very friendly and nice. It is the best hotel for ski vacation with kids! You have everything from playrooms, daycare to pools and spa! Perfect holiday for families!

Stayed in February 2023

Everything was perfect. The wellness zone was beautiful and huge. Very nice gym as well. The food was amazing. And the staff was so nice!

Stayed in February 2023

There was dust in the wardrobe in the room, also the SPA floors was not clean enough in some areas in the relaxing areas, The water in the swimming pools is not hot enough for the winter, having in mind it is a kids friendly hotel.

The staff is very friendly and helpful. They made our stay great. Good food. Amazing location.

Stayed in January 2023

I've been to several already. And always the same problem. Unclear prices that were constantly changing. And what is really terrible and tested in several rooms confirmed by the guests I invited here. Disastrous beds, it was almost impossible to sleep when you crawled in, deep lying down is unacceptable for the price and quality of the hotel. (ROM 425, ROM 110, ROM 205) all have the same problem. Inexplicable at the price of 450E per night

Beautiful location, food very good

Stayed in January 2023

there is no perking for guests and help with bags

Stayed in January 2023

staff, location, food options, size and eqipment of the rooms, bar vauchers, storage facility for skii equipment

Stayed in January 2023

parking price 50€ per day is to high

Perfect satff

Stayed in December 2022

the front office supervisor. His name is Michael

Stayed in December 2022

I didn't mind some of the staff not speaking German, I would appreciate if their nametag had flags so one would know in what language to approach. We would also appreciate if the SPA had a strict towel wearing policy. The children's playroom was small, some games didn't work (fussball and table hockey).

The design of the interior, the comfy rooms, the separate toilet from the bathroom. I also appreciate that the rooms had visible interior touches from the pre-remodelling hence one can see how the hotel evolved. Staff were very friendly and eager, but some could use more training.

Stayed in August 2022

If you sit in some are of the resort like the bar you were immediately reached by some employee asking you for buying some drinks. No Hart feeling if you say I am good, still this was the dance you have to go through all the time. This leave no space to hangout outside the three main meal without being “harassed” I want the be clear I am impressed by the service this is the only black spot I found.

Hard to think to something else you can add to the list of food offered.

Stayed in July 2022