The bar staff were not great, seemingly understaffed (2 people). I went down on three occasions and twice I was ignored completely by what appeared to be overly busy staff, so much so I gave up after 30mins and went back to my room. The spa treatment (massage) was excellent, but I when I enquired about further bookings the staff seemed disinterested in helping me. Again I was left standing on my own in spa reception, which I gave up on. However I was charged for additional treatments none the less. (which I had removed) The location of the hotel is ideal for self drive. But if you take the train/bus consider better alternatives. Public transport is terrible. The bus stop is right outside the hotel, but I waited 45mins for a 660 bus on my second day, and a couple of the later busses were too full to board. The hotel should raise a complaint about this as it does heavily impact it's customers.

The hotel and its facilities were excellent. My room was very large, clean and very comfortable. More space than expected for a solo traveller. The front desk staff were lovely and very helpful. I really appreciated their time and care. (thank you ladies!) Food, esp the breakfast was great, with everything you'd expect. Spa facilities were excellent Large swimming pools Clean and modern

Stayed in March 2024

Nothing. Everything was superb

Superb staff, great food, superb location and awesome facilities

Stayed in February 2024

Not much of a view apart from mountains in the distance Opposite railway station, on main road

Room spacious and comfortable All food excellent and varied. Wonderful choices at Breakfast Staff very helpful and friendly. Bar staff very attentive. Loved to be able to sit outside for evening meals Large car Park

Stayed in August 2023

A great family owned and managed resort. They do everything to make you feel welcome and you can see that they attend to every little detail to make your stay wonderful!

Stayed in July 2023

not much

so relaxing, never left the hotel

Stayed in January 2023

sometimes main dish is small-but there is enough food so doesn’t matter a lot.small balcony.

close to station and gondola by bus,good food spa and rooms

Stayed in January 2023

nothing

the staff, facilities and general ambience were excellent

Stayed in January 2023

the room interior is a bit old and not very kid friendly. I,e,. sharp edges in the furniture

the staff is very welcoming and helpful, great service. strong family culture

Stayed in January 2023

the bed has wood under bed and outside the bed size may get hurt

spa sauna and very very kind reception and beautiful waiters

Stayed in January 2023

nothing

location

Stayed in August 2022

Non

Amazing everything is great

Stayed in September 2022

Perfect location for Ironman Zell am See - maybe the closest 'nice' hotel to the swim start and transition zone. Excellent breakfast buffet loaded for options. Nice and large free parking lot. Very kind hotel staff and reception. You can take your bike up to your room. I cannot say anything negative with the experience.

Stayed in August 2022

Nothing,all was more then perfect

Everything, place, staff,room, spa, welcoming, breakfest

Stayed in August 2022

Nothing. Everything was just perfect.

Excellent family-run hotel. Very well designed, very clean and comfortable. Many sitting areas, both indoor and outdoor, for any weather. Very good service and staff. We had a city-view room, which is great! Big free parking for hotel guests just next to the hotel and a bus stop in front.

Stayed in August 2022

Staff friendly

Location

Stayed in August 2022

some services is available in Booking.com but is not available the site , like massage ( available for women )

location , clean , balcony

Stayed in August 2022

1-uncomfortable beds and pillows. 2-the toilet separated from the bathroom you have to leave bathroom and cross the corridor to the toilet room which it is without sink.

friendly staff, good breakfast, good location nearby halal restaurants can be reached easily by walking distance , free parking lot next to the hotel, the swimming pool.

Stayed in August 2022

-Very small bathroom and the sync was outside of it. plus no real privacy -The misplaced by room payment (made through booking.com) and they had to search for it to confirm my payment, but it only took them 5min.

-Nice staff -Good gym and leisure facilities -Nice garage and access straight to the rooms -Big free parking space next to the hotel -Quiet and relaxing -spacious room

Stayed in August 2022

we were there in July with summer temperatures into the thirties - rooms can get a bit warm without fans/airco

warm and friendly staff, good hospitality - we haven’t experienced this in our decade plus stay in Europe. Phil at the restaurant/bar would light up our mood every time:) and was very helpful in arranging special meals for our little daughter. great food - each and every dish was special! and healthy! good facilities overall. Lisa helped us with massages in the spa - best massage ever!

Stayed in July 2022

Bit far from the City Centre by walk. but is convenient to go and use the train.

The ambiance at the hotel is nice. room view was beautiful

Stayed in July 2022

Excellent breakfast, kind and engaging staff and Fantastic family owners!

Stayed in July 2022

All expectations were met. No additional changes needed. Just keep it as it is.

Greate hotel and amazing restaurant! The team is very friendly and the service is above expectations. Reach and great breakfast, amazing dinner. we loved it every day we stayed. Bikes free to use, so it's greate to get to the city or lake within 5 minutes.

Stayed in July 2022

Very well hotel , perfect breakfest and parking for car . People are very friendly.

Stayed in July 2022

We were only there for one night for an event but we were charged €7pp for the summer card which we had zero chance to use and told them we could not use. Apparently this is not optional and we had to buy them which is unfortunate as printing something out which no one uses is not very environmentally friendly.

Very stylish hotel with wonderful staff and good service levels. The hotel pools were great as was the restaurant. The hotel has lots of space for relaxing and enjoying the outdoors. The kids' play area was spacious and had lots to do.

Stayed in June 2022