Good option in Obergurgl. Very friendly and helpful staff. Extensive spa facility. Good breakfast and dinner options.

Stayed in April 2024

Level of facility and service

Stayed in April 2024

Amazing overall!

Stayed in April 2024

Nothing

The staff were so friendly and the service was excellent.

Stayed in April 2024

Breakfast was busy and bowls needed to be replenished more swiftly. There was a surprising lack of egg cups but I can't say this really affected my holiday!

location. proximity to ski rental and lift. Good boot room. Spa and swimming pool.

Stayed in March 2024

No lock on bathroom door. €16 per day parking - maybe this is standard for the area as not much parking available.

Beautiful suite that was exceptionally clean with great views of the mountains. Excellent facilities and good location. Very friendly staff. Would definitely come again.

Stayed in April 2024

The food was good, but not amazing and not very traditional so depends on your preference. Was right next to a lift, but check it's the lift you want to get. Hotel split in two parts so bit of a confusing layout and walk to dinner and breakfast. Bar had little atmosphere Room was a bit cold at times, couldn't get thermostat to work, on the other hand restaurant area boiling. For a luxury hotel no conditioner Soft mattress

Very friendly staff, nice big room Bus service right outside hotel and shop Good selection of TV channels in English, could upgrade TV to Netflix though Great breakfast selection, helpful waiting staff

Stayed in March 2024

Only one pillow per person. Not good enough. Afternoon tea was good but we had to pay for tea and coffee then. Why was that? Surely “afternoon tea” includes drinks. Very strange. Wine list poor, unless you want to pay ridiculous prices.

Excellent breakfast. Location couldn’t be better. Excellent room with loads of space and cupboards.

Stayed in March 2024

Spa had no massage oil without nuts?

Amazing spa and lovely staff

Stayed in March 2024

Kids in the pool made it less relaxing, maybe set times for adults only?

Had a beautiful room

Stayed in March 2024

I can't think of anything I didn't like! I will definitely go back.

The hotel is large but doesn't feel impersonal, and the staff are very friendly. The location could not be better - the bubble is literally up some steps from the boot room! We stayed on half-board and enjoyed the food both at breakfast (the juicing machine was great) and at dinner, where there was a good choice and lots of courses.

Stayed in March 2024

Nothing really, was lovely.

Beautiful room, very kind staff, Daniela in the kids club was exceptional.

Stayed in March 2024

Foot massage

Everything,perfect location,pool,restaurant

Stayed in March 2024

Very friendly and service oriented staff. Quality of food is good including a separate kids buffet for dinner.

Stayed in February 2024

Great food. Nice pool and Jacuzzi.

Stayed in February 2024

No room service.

All in all great. But we couldn’t get any food on checkout at 6.30am and the reception wouldn’t let us in to take some snacks from the buffet.

Stayed in February 2024

Location, great pools, everything. Great vacation!

Stayed in February 2024

I wish they would do a similar hotel but adults only.

We fell in love with this hotel so much so that we never went out except for skiing. The fact that you could ski in front of the hotel and then straight to the heated depot to leave your skis was extremely helpful. The room was spacious and very clean designed with high quality decor pieces. The spa was wonderful, very clean and had so many different saunas and 3 pools one of which was outside having a spectacular view. My favourite was the quiet room, you’ll see what I’m talking about. The fine dining was delicious, every evening they would serve really interesting meals and there were plenty options to choose from.

Stayed in February 2024

Facilities are superb. Lovely spa and the boot room with its direct access to the lifts is a definite plus.

Stayed in January 2024

Food somewhat variable in the evening. Great breakfast but evening meals would benefit from being simpler! Lots of little courses which either very good or not (and nothing in between).

Probably the best spa facilities we have sampled. Wonderful after a day on the slopes. Location next to lift with direct access to ski shop and ski storage. Staff very friendly and helpful.

Stayed in January 2024

The restaurant had some issues with organisation and staff, there didn’t seem to be a chain of command so you didn’t know who was serving you. It spoilt New Year’s Eve.

It’s very clean and all the staff are friendly. It’s a good ski resort near gondola with good boot room and apres ski. Bar and wine lodge are lovely. The staff really go above and beyond. Bespoke cocktails and service. Fabulous!

Stayed in January 2024

We had a great stay at the Crystal Vaya. The location is excellent and the hotel is lovely. Food was fantastic The staff were great, especially Dylan and the blonde lady with glasses in Reception today (I'm really sorry we didn't get her name). She was really helpful when the taxi we booked through Booking.com didn't show up.

Stayed in December 2023

Massage/treatments was not great or worth the money but it’s a very small issue as everything else was excellent. If they good up the game for those I would give a 10/10

Great location for ski and access to boot room. Great staff. Wonderful food at half board and a great spa area.

Stayed in December 2023

Nothing

Very nice hotel, very friendly staff, delicious meals, great facilities , I.e. SPA, pools, Rita‘s sauna sessions we’re fantastic , location is very good, ski depot has exit right to festkoglbahn lift. Kids loved Kinder Club activities driven by Daniela and were going from club to pools and back :)

Stayed in December 2023