1 Bauernmarkt, 01. Innere Stadt, 1010 Vienna, Austria
#12 of 378 hotels in Vienna
Guests' ChoiceBased on 1079 hotel reviews
9.3Cleanliness
9.6
Comfort
9.6
Location
9.9
Facilities
9.3
Staff
9.4
Value for money
8.8
Free WiFi
9.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 18 February 2024
Predrag
SerbiaThe only thing for improvement is the breakfast, which is à la carte but not at the level of a 5-star hotel."
Translate into English: "A new eclectic, cozy, and comfortable hotel in the heart of Vienna! The Grand Royal room type is very spacious, with a very comfortable bed and nice welcome touches. Extras like underfloor heating in the bathroom and beauty amenities from a niche range make this room even more pleasant. Excellent location: 100m from Stephansplatz!
Stayed in February 2024
Reviewed: 11 February 2024
Nataliia
GermanyWe only had breakfast once, didn’t really like it
the hotel is just super, the location is unrealistically cool, the hotels are very quiet
Stayed in February 2024
Reviewed: 7 February 2024
Ezra
United StatesNo gym or spa
The location and roommsizes were great.
Stayed in January 2024
Reviewed: 6 February 2024
Paul
United KingdomBeautiful hotel and you will not get a better location as it is right in the centre of Vienna. The staff are really nice and welcoming.
Stayed in February 2024
Reviewed: 1 February 2024
Chryssa
GreeceThe restaurant could be better. First of all, one gets the impression that it was not the same person who decorated the rooms and the restaurant. If you don’t like sushi, there aren’t that many options. The crowd was a bit mixed, and the waiters were not the level you expected in a hotel like this. Last but not least, there were some women working (?) there, who were in suspenders or smth. Not that classy!
The design of the common areas and the rooms was exceptional, with great attention to detail. The location is right where it should be. I mean, it is right opposite the Stephansplatz. Bonus, the free use of mini bar. The Penhaligon’s Quercus bath line was soooo nice! Well done to the team!
Stayed in January 2024
Reviewed: 31 January 2024
Rami_82
Saudi ArabiaThanks for all staff Location is perfect for tourists Leo Grand is my favorites hotel in vienna
Stayed in December 2023
Reviewed: 29 January 2024
Krasimira
BulgariaEverything!
Stayed in January 2024
Reviewed: 26 January 2024
Adrian
RomaniaNone
Everything
Stayed in January 2024
Reviewed: 25 January 2024
Maria
United StatesThe mattress was very uncomfortable, I advised about it on my check-out.
The location.
Stayed in December 2023
Reviewed: 21 January 2024
Huda
United Arab EmiratesCar parking not available
Everything was perfect 👌🏻
Stayed in January 2024
Reviewed: 17 January 2024
Mark
United KingdomNothing
Beautiful building, clean & welcoming
Stayed in December 2023
Reviewed: 16 January 2024
Katy
United KingdomNothing
Friendly staff, location was excellent, hotel and room was beautiful.
Stayed in January 2024
Reviewed: 16 January 2024
Simon
United KingdomNothing. It was excellent.
The staff were pleasant, rooms were very comfortable. Hot Gluwein in reception on tap, mini bar in room was included in room price. Free bottle of wine on arrival for the first night.
Stayed in January 2024
Reviewed: 14 January 2024
Maud
ChinaThe breakfast was very expensive for what it was. The food was good but the price wasn’t justified. The breakfast staff wasn’t as nice as the staff at reception.
Welcome drinks. The staff was extremely nice, the room was very big and super clean. The bed was comfortable. We enjoyed the mini bar. The location is ideal. The staff suggested great restaurants. Perfect stay !
Stayed in December 2023
Reviewed: 13 January 2024
Louise
United KingdomBeautiful hotel, with lots of lovely small touches such as a free minibar. Very friendly and helpful staff who advised us on places to go and eat. Hotel is in a great location. We will definitely stay here again if we come back to Vienna.
Stayed in December 2023
Reviewed: 12 January 2024
Sasha
IrelandIt’s not too bad but on Friday and Saturday they have a party downstairs at the main restaurant. The party itself looks cool and we would join, but….but we came with a toddler so passing through to the elevator with a pram and a sleeping baby was noisy. The good thing is that the sound isolation in rooms are good, so we didn’t hear a sound.
Amazing location, beautiful art deco style rooms, friendly staff and good breakfast.
Stayed in October 2023
Reviewed: 9 January 2024
Rene
Democratic Republic of CongoSuper nice Boutique hotel in the very heart of wonderful Vienna. Great they offer Valet parking. nice ambiance and very nice design of the hotel. Super friendly and hospitable staff. I will for sure come back !
Stayed in January 2024
Reviewed: 9 January 2024
Eurig
United KingdomExcellent location and very comfortable.
Stayed in January 2024
Reviewed: 6 January 2024
Geraldine
ItalyCleaners not always punctual
Rooms very attractive and comfortable
Stayed in January 2024
Reviewed: 6 January 2024
Serdar
TurkeyBreakfast is poor; food ok but poor; you have to wait for coffee a long time/ no kettle filter coffee; bread was cold; service is poor during breakfast
Location; reception staff
Stayed in January 2024
Reviewed: 6 January 2024
Stephen
United KingdomBreakfast arrangements, bar and DOTs restaurant catered for nonresidents rather than hotel guests. Tablet in room was fiddley.
Quirky and chic. Room was lovely and bathroom products super.
Stayed in December 2023
Reviewed: 3 January 2024
Helena
United KingdomNothing
The hotel is very charming. Rooms are of good size with all the facilities. The staff abd service is superb.
Stayed in January 2024
Reviewed: 3 January 2024
Stefanos
United KingdomThe room was very well looking and that staff was great. The location is excellent.
Stayed in December 2023
Reviewed: 2 January 2024
Ian
United KingdomThe plastic chair in the dining room wasn't comfortable
Perfect location to enjoy New Year in Vienna. The hotel is spotlessly clean, wonderful decor and quirky. The staff were all amazingly friendly and helpful. The bed was so comfortable with soft, luxurious pillows. The room was cleaned every day, including New Year's Day. Wine and fizz in the room was a lovely touch too.
Stayed in January 2024
Reviewed: 1 January 2024
David
United KingdomCleaner came at an inconvenient time and tidied up when we had left things ready to use/repack. Breakfast was expensive, so we went out - we were staying with family, so it was better for us.
Location, room size, room facilities.
Stayed in December 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content