Weissachgraben 14a, 6352 Ellmau, Austria
#7 of 12 hotels in Ellmau
Guests' ChoiceBased on 329 hotel reviews
8.6Cleanliness
9.0
Comfort
9.0
Location
9.3
Facilities
8.7
Staff
9.1
Value for money
8.2
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 14 July 2022
Edit
DenmarkSome of the staff did not speak at all English. Or very bad English. For example the receptionist by our arrival was quite bad in giving information, she also said our room was on thr 4th floor, but there was only 2 floors in that building :D.
This is such a beautiful place, good prices as well. For sure coming back.
Stayed in July 2022
Reviewed: 10 July 2022
Mohamed
GermanyWe were traveling back from Italy to Germany and we wanted to just have a break in Austria for one night, we were amazed from the location of the hotel between mountains and directly at the Bergbahn Station, top hotel, clean big confortable room for our family - 2 adults and 2 children - we decided next time to come back and stay longer.
Stayed in July 2022
Reviewed: 7 July 2022
Annelie
NorwayNothing
Everything
Stayed in July 2022
Reviewed: 12 June 2022
Dgolovnia
UkraineFriendly staff , night check-in is ok. Very nice territory, charming interior and exterior design. Fast elevators, vending machines with snacks. Rooms are clean and comfortable, with coffee machine, fridge, lot of shelfs. Breakfast was really good - fresh juices, tasty coffee, big variety of food. Distance to the nearest ski slope was about 20-25 steps from our room) SPA was nice - big room for a big companies , high temperature and stunning view sauna, nice and hot outside swimming pool.
Stayed in April 2022
Reviewed: 12 May 2022
Vasily
Czech RepublicStaff wasn't very helpful not on the arrival nor during our check out communication. I have to ask 3 times for the invoice. I seems not too much air in lobby restaurant and sauna, I felt like I couldn't breath freely. Breakfast was ok, but dinner was regular and overpriced for that quality. I wan't go to this place during high season, because I wouldn't enjoy facilities as we did.
We were enjoying almost whole stay: first of all we enjoyed sauna and spa. It located on the roof of main building and has amazing view to the mountains. We set alone and saw how snow flakes are playing and falling down. Swimming in the open pool after - priceless. The whole hotel is well designed, in every detail you are enjoying interior design and decor.
Stayed in April 2022
Reviewed: 9 May 2022
Phillipa
United KingdomNothing
Location facilities ie pool
Stayed in February 2022
Reviewed: 12 April 2022
Zuzana
Czech RepublicI loved the hotel location. It is great place for anyone who wants to be first on the piste or have a break in the middle of the day. Pool and sauna were great features after all day skiing. Free parking at the property is a great value too.
Stayed in March 2022
Reviewed: 4 April 2022
Elise
NetherlandsLift naar auto's was wel eens vies
De kamer, en de lobby
Stayed in April 2022
Reviewed: 3 April 2022
Ivan
UkraineWe spent 4 nights in Tirol Lodge. Everything was amazing! The hotel staff was very welcoming. Rooms are very clean. Very good breakfast. Thank you for everything , it was unforgettable!
Stayed in March 2022
Reviewed: 29 March 2022
Nishanth
United Kingdomthe reception staff were a bit rude
excellent location next to the bubble and opposite some good apres ski bars. the rooms were great with a comfortable bed and good shower. there was live music and a lovely fire so very cosy and there was an excellent waitress called Anna who was amazing and very welcoming and gave delivered excellent service. the outdoor spa was enjoyable although a bit cold
Stayed in March 2022
Reviewed: 28 March 2022
Steven
United KingdomFood choices in bar could improve. Also we thought it would be nice to have spa treatments and a dedicated jacuzzi. The main issue is that the sauna is way too hot 🥵
The Tyrol lodge breakfast was expensive so we ate in the bar. Only croissants and cheese and meat rolls available
Stayed in March 2022
Reviewed: 26 March 2022
Zoltán
HungaryFamily suite consists of two small rooms, there is no space to rest with the family, strange allocation of spaces, toilet in the center of the apartment
ski in - ski out, friendly staff
Stayed in March 2022
Reviewed: 10 March 2022
Jonathan
IrelandI would have liked to have had heaters/radiators in the rooms to dry gloves etc. also an outdoor hot tub to go alongside the pool would be amazing, not really dislikes but some additions :)
Very good staff and location for skiing/snowboarding, the hotel had nice food and great entertainment. Everything was on your doorstep, it's a pretty fantastic place :)
Stayed in March 2022
Reviewed: 10 March 2022
Michael
IrelandRooms are a little small but good value for the price.
Outdoor swimming pool is amazing. The location is also exceptional, right beside two ski lifts. It's a true ski-in, ski-out hotel.
Stayed in March 2022
Reviewed: 27 February 2022
Kim
United KingdomEarly checkout however we paid extra to stay in the room until evening
Fantastic location, friendly staff. Our flights were cancelled & didn't arrive at hotel until midnight however hotel arranged key card on an app on our phone. Lovely heated hot door pool & great options for food, would definitely return
Stayed in February 2022
Reviewed: 26 February 2022
Andrew
SwitzerlandThe pizzas were awful
Stayed in February 2022
Reviewed: 26 February 2022
Kim
DenmarkFood is not very good. The reception offers a quick breakfast, at a high price. In the piste-located Bar&Grill the food redicilously bad! Same cafeteria-quality as on the mountain. Not what’s expected in a resort of this quality. Breakfast-buffet is poor and uninspirreringly arranged, low selection and very expensive. skip it, or grab a croissant in the lobby. Could be such a treat! but completely misses the ball in this area. such a shame.
The location is second to none. Good athmosfere, friendly staff, nice beds, good view. great sauna and pool. Relaxing and low key enviroment.
Stayed in February 2022
Reviewed: 24 February 2022
Martijn
United KingdomBreakfast, too expensive for what you get
Stayed in February 2022
Reviewed: 23 February 2022
Martynas
LithuaniaThere was no towel heater in the room, so all wet clothes and bathing suits was wet all the trip. Lack of restaurants around hotel.
Location, free spa, free parking and many more...
Stayed in February 2022
Reviewed: 21 February 2022
Can
Germany*Pillows and beds were not that comfortable. *Bathrobe and slippers could be provided by default to each room free because it is essential to have these if you want to use pool and sauna. *Lobby is closed until 7.00 am, it was so funny that they locked the doors.
Sauna is fantastic.
Stayed in February 2022
Reviewed: 16 February 2022
Adriano
AustraliaEverything was great, from the hotel rooms, to the pool and sauna, the facilities and convenience, and especially the location. Being able to ski in and out of the hotel was definitely a plus! Staff was also very friendly and attentive.
Stayed in January 2022
Reviewed: 14 February 2022
Luke
United KingdomVery good facilities, great location, loved the bar.
Stayed in February 2022
Reviewed: 14 February 2022
Martin
Czech RepublicSome ski slopes were not groomed well in the afternoon. They were bumpy and not pleasant for skiing. Hotel's ski depot could be bigger.
Fantastic breakfasts with wide choice of meals. Nice location. Spacious underground parking. Helpful and organized staff. Outdoor pool with fabulous view to Alpes. Tasty bar food in the evening.
Stayed in February 2022
Reviewed: 12 February 2022
John
United Kingdomkids? necessary?
everything on your doorstep
Stayed in February 2022
Reviewed: 12 February 2022
Luca
GermanySmall rooms , too many people in the single sauna
Position , staff, free covered parking It's the second time I stay with a group of friends . A bit expensive, but if u like the comfort to be just right the slopes it's worth it.
Stayed in February 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content