Reviews of Urban Stay Salzburg City
Rainerstraße 11, 5020 Salzburg, Austria
#122 of 127 hotels in Salzburg
Guests' ChoiceReview score
Based on 333 hotel reviews
7.2Score breakdown
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Cleanliness
7.6
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Comfort
7.5
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Location
8.8
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Facilities
7.0
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Staff
8.2
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Value for money
7.4
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Free WiFi
8.6
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Reviewed: 29 May 2022
Sarah
Germany5 reviews1 helpful vote7.0Good- • Leisure trip
- • Solo traveller
- • Single Room
- • Stayed 2 nights
- • Submitted via mobile
Cup&Cino as a breakfast location not very good. Disorganised staff and everything went wrong, to be honest.
Staff was very nice, thank you
Stayed in May 2022
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Reviewed: 28 March 2022
Kristina
Germany1 review6.0Pleasant- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
bathroom was quite not good at all and felt to be not clean
cheapest of the range, quite place to stay , but don’t expect too much
Stayed in March 2022
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Reviewed: 22 February 2022
Nikolaos
Greece32 reviews7.0Good- • Leisure trip
- • Group
- • Superior Double Room
- • Stayed 1 night
no towels wc odor no shampoo
location
Stayed in February 2022
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Reviewed: 2 January 2022
Murilo
Brazil30 reviews3 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 2 nights
Shower could be better.
Great location and very comfortable.
Stayed in January 2022
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Reviewed: 17 November 2021
Rhoda
Germany6 reviews8.0“Overall, the price was worth the stay. Highly recommend to budget travellers.”- • Leisure trip
- • People with friends
- • Small Twin Room
- • Stayed 1 night
- • Submitted via mobile
The furniture and settings of the room were a little old. Nonetheless, acceptable.
The check-in process was automated but very smooth.
Stayed in October 2021
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Reviewed: 10 November 2021
Inti
Austria2 reviews7.0“It was sufficient.”- • Business trip
- • Solo traveller
- • Single Room
- • Stayed 1 night
It was much smaller than what I expected and the towels had a horrible chemical smell - I believe it was clean but the smell was very offputting.
It was comfortable for the night, quiet and clean.
Stayed in October 2021
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Reviewed: 20 September 2021
Irina
Germany8 reviews7.0Good- • Leisure trip
- • People with friends
- • Small Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Smell coming from the street
Friendly and helpful staff, location, room
Stayed in September 2021
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Reviewed: 14 September 2021
Dana
Israel11 reviews8.0Very good- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 2 nights
The bathroom was a bit weird and the water didn't really drain in the shower.
The location is very close to the main train station, and a 10 minute walk away from the old city. The room was clean and nice and comfortable! for low-budget couples this is a great option in Salzburg. The communication and help from the staff were excellent!
Stayed in September 2021
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Reviewed: 28 August 2021
Nadine
Netherlands5 reviews2 helpful votes8.0“Great location”- • Leisure trip
- • Couple
- • Small Twin Room
- • Stayed 1 night
- • Submitted via mobile
Could of been cleaned a bit better, under the bed there was a lot of dust and an empty lotion container from a previous guest.
The location was perfect, easy check in, stylish rooms, comfortable bed, kind and helpful staff. Highly recommend.
Stayed in August 2021
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Reviewed: 23 August 2021
Margit
Estonia27 reviews6 helpful votes7.0Good- • Leisure trip
- • Solo traveller
- • Small Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Bed was extremely soft. Definitely not for someone with back issues. Also hotel sits next to very busy street, difficult to fall asleep even with closed window.
Location was perfect. Room was clean and staff very nice and friendly.
Stayed in August 2021
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Reviewed: 21 August 2021
Rebecca
Germany30 reviews8 helpful votes8.0“Convenient to Salzburg sights and good value”- • Leisure trip
- • Family with young children
- • Superior Double Room
- • Stayed 2 nights
- • Submitted via mobile
Would have loved coffee available in the hotel. No AC but was comfortable with windows open/breeze.
The location is perfect for accessing Salzburg—a 5 minute walk to the gardens and ten minutes to the old town. Rooms were reasonably priced and check in easy. It’s on a Main Street so was noisy at night, but that’s a city. Parking is not available but we were provided a 10 Euro discount to nearby garage park. Our host was very gracious and accommodating— our daughter left her pillow and blanket in the room and it was very quickly shipped to us! Super service!
Stayed in August 2021
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Reviewed: 11 August 2021
Riza
Germany5 reviews1 helpful vote6.0Pleasant- • Leisure trip
- • Family with young children
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
Cleaning was not good. I could see some hairs on the sheet of the bad and there were some trashes in toilet garbage basket.
Location
Stayed in August 2021
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Reviewed: 31 May 2024
Aleksa
Austria11 reviews5 helpful votes10Exceptional- • Business trip
- • Group
- • Small Twin Room
- • Stayed 2 nights
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Nice location near city center and train station.
Stayed in March 2024
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Reviewed: 28 May 2024
Cati1982
Turkey29 reviews4 helpful votes9.0“Very cozy stay and friendly staff”- • Leisure trip
- • Family with young children
- • Superior Double Room
- • Stayed 1 night
All was good.
Location was just perfect. Walking distance reach to sightseeing spots. The common kitchen area and fridge were positive sides.
Stayed in May 2024
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Reviewed: 25 May 2024
Vohra
Netherlands2 reviews9.0Superb- • Leisure trip
- • People with friends
- • Superior Double Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing as such
Rooms size and cleanliness
Stayed in April 2024
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Reviewed: 9 May 2024
Janice
United Arab Emirates7 reviews10“Worth the money.”- • Leisure trip
- • Solo traveller
- • Small Twin Room
- • Stayed 2 nights
- • Submitted via mobile
None.
Just a walking distance from the main station and the city center.
Stayed in May 2024
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Reviewed: 28 March 2024
Stuart
Germany6 reviews5.0Passable- • Leisure trip
- • Family with young children
- • Single Room
- • Stayed 2 nights
- • Submitted via mobile
Mattresses need replacing, road on front of hotel is pretty loud so the room got quite warm as we couldn’t open the window at night.
Clean, location is great (the breakfast cafe on the corner is great)
Stayed in March 2024
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Reviewed: 25 March 2024
Denka
Bulgaria24 reviews9.0“great for short stay”- • Leisure trip
- • Family with young children
- • Small Twin Room
- • Stayed 1 night
n/a
great location, easy to find it by walking, a lot of take a way restaurants around, rooms were clean and very warm. All information was given in advance.Great for short stay
Stayed in March 2024
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Reviewed: 21 March 2024
Nalmpanti
Greece26 reviews3 helpful votes10“Excellent choice for a short trip”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Very convenient location, very close to the train station and the historic centre. The room is very spacious and clean.
Stayed in March 2024
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Reviewed: 20 March 2024
Aleksandra
Russia28 reviews5 helpful votes9.0“Good place to stay”- • Leisure trip
- • Couple
- • Small Twin Room
- • Stayed 1 night
- • Submitted via mobile
The shower drain seems to be clogged..
The hotel is nice, they sell drinks (sodas) downstairs and also have a coffee machine there. One can borrow an electric kettle or an iron. The small room is comfortable enough even for a several days stay. It's close to the city centre and to the station
Stayed in March 2024
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Reviewed: 10 March 2024
Tunç
Turkey72 reviews8 helpful votes10“Hallstatt”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
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Location, comfortable room.
Stayed in March 2024
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Reviewed: 8 March 2024
Oleg
Russia4 reviews1 helpful vote1.0Very poor- • Leisure trip
- • Solo traveller
- • Single Room
- • Stayed 1 night
- • Submitted via mobile
Terrible hotel as they took my money twice!
Awful service! They charged me twice! I payed cash at the reception and then they took money from my Visa card as well. I wrote them through booking, but they dont reply.
Stayed in March 2024
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Reviewed: 6 March 2024
Lena11111
Slovakia13 reviews3 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Small Twin Room
- • Stayed 1 night
There is nobody at the reception in the evening, you need to write/call.
Location was around 18 minutes walking from old city center. Room was as discribed.
Stayed in March 2024
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Reviewed: 8 January 2024
Rodel
Philippines3 reviews10Exceptional- • Leisure trip
- • Solo traveller
- • Single Room
- • Stayed 1 night
Room was well maintained and clean and the location is very near the train station and tourist spots. The receptionist was also very friendly and approachable.
Stayed in December 2023
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Reviewed: 3 January 2024
Richard
Canada27 reviews2 helpful votes5.0Passable- • Leisure trip
- • Family with young children
- • Superior Double Room
- • Stayed 2 nights
- • Submitted via mobile
There are many things in our room that were in disrepair. The shower doors would not open or close properly (there was a large gap at the bottom). The bathroom door handle needs to be replaced/repaired. The door to the room sticks and needs to be forced open or closed. The reception desk is only staffed in the morning. So, if you have questions or an issue there’s no one there. The room did not have amenities such as a refrigerator, coffee maker, etc. Also, it would have been nice if they offered onsite breakfast as the cafe next door was closed on the holiday.
Only a 20 minute walk to Christmas market.
Stayed in January 2024
