I was caught by surprise by the hotel restaurant/ bar being closed for 3 consecutive nights. I got really sick and counted on it to be able to eat, but it just didn't open, and there's not much activity around the hotel. Also, one night I arrived at the hotel really late and had to wait for over 10 minutes in the cold, dark, empty street for the employee to finally open the door for me, but the reception is supposed to be open 24/7.

Great room and breakfast. There's not much around the hotel, but the metro is pretty close.

Stayed in March 2024

Great location, clean and spacious room, very nice staff

Stayed in April 2024

Is not near the city centre but it’s close to the tube station.

The hotel was really good, really comfortable bed. Staff very kind and helpful, delicious breakfast.

Stayed in April 2024

Nothing

Everything

Stayed in April 2024

There wasn't a fridge in the room. The housekeepers everyday entered the room without knocking the door.

Really good breakfast and friendly employees.

Stayed in April 2024

N/A

The staff was amazing and so helpful.

Stayed in March 2024

We did ask for slippers and a vanity kit as they were not provided, anyway we’ve been given them immediately.

Location was quite close to the underground station and few stops from the city centre. The room was comfortable and clean. Breakfast was included and varied in food. We got a complementary bottle of water.

Stayed in April 2024

The pillow was too soft and the mattress was too stiff.

The outstanding breakfast and the decoration. Furthermore the sofa was very comfortable and gave a nice vibe whole room.

Stayed in March 2024

Amazing design and concept, friendly staff, beautiful experience

Stayed in March 2024

The staff was very nice and helpful. Rodrigo helped us get started with the IHG membership. He was lovely. The room was very clean and cosy and had all the amenities needed. If you needed anything extra, they had it in stock. All the staff made us feel welcome. The location was great, just 5 minutes away from the metro. They had buses near the hotel as well.

Stayed in March 2024

Spacious room.

Stayed in March 2024

There was nothing I didn’t like! If there was a gym that would have been amazing but I went for a run along the Danube twice which was only a 7 minute walk away from the hotel!

Property was clean, decor was updated and modern and staff were super friendly! The room and bathroom was spacious and well designed! The transport links were really good too and there’s a supermarket opposite!

Stayed in March 2024

From the moment I walked in, the warmth and professionalism of the staff were immediately evident. The hotel boasts an international flair, especially noticeable at the reception and in the restaurant, where the staff effortlessly switches between German, Italian, French, English, Serbian... This cosmopolitan atmosphere added a unique charm to the hotel, making every interaction exciting and engaging. As for the accommodations, the hotel excels in providing a clean, quiet, and comfortable environment. My room was a haven of relaxation after a day of activities, and the meticulous attention to cleanliness throughout the hotel did not go unnoticed.

Stayed in March 2024

Our room was close to the elevators & there was some noise from these when in operation. Not an major issue for us bit it might affect light sleepers. Also the gap between the bottom of the room door was quite large and allowed in light & noise from the passageway.

Very comfortable room and very good breakfast with an excellent range of coffee available. The manager and staff were all very friendly and helpful. Good location and it was just a fairly easy 40-50 minute walk into the heart of historic Vienna,

Stayed in March 2024

This is my first time in Vienna and I enjoyed my stay at VOCO, the hotel is in a good location (Airport/Subway). On our first night, we had dinner in the hotel and the food was great. Thanks to the staff namely Abdulmalik, Zohra, and Rodrigo, they were all very nice and welcoming.

Stayed in March 2024

I couldnt reach the HDMI plug on the TV, because it was in the back and the TV was hanging on the wall

Perfect breakfast Big bed big room near the congress center, but also near city center perfectly and professionally organized

Stayed in March 2024

The breakfast provided was excellent, and the hotel offered a serene atmosphere, conveniently located near public transportation. The cleanliness of the facilities was impeccable.

Stayed in February 2024

Nothing

We had a lovely stay at the Voco Vienna Prater Hotel. The staff are wonderful , so friendly and helpful-from housekeeping, reception staff (who responded promptly to any queries we had before we arrived ) to the staff serving breakfast- especially Annett B, who was just exceptional!!!! Breakfast was very good and had a wide variety of foods to suit all tastes.The room was large, very comfortable and spotless with tea/ coffee facilities- I understand that there are plans to put small fridges in all the rooms in the future which would be be very welcome. The bathroom was well stocked with enough toiletries for our stay. The location was excellent- 5 minutes walk from the metro - U1 line - bus stop a few meters from the entrance to the hotel. A very good supermarket across the street and some nice pizza places in the vicinity . Would highly recommend this hotel and would love to return sometime in the future.

Stayed in February 2024

If we had a fridge or mini bar it could be better. Breakfasts could've had a little broader variety of options.

Room was clean and comfy. Bathtub was a great bonus for the price. Room service was very decent for the price.

Stayed in December 2023

Everything is perfect!! I will choice again 10000%

Stayed in February 2024

The room is comfortable, and the reception ladies was very helpful .

Stayed in February 2024

One of the best hotels I have ever been Excellent clean rooms, very comfortable bed and everyday they were tidy our room. The breakfast was amazing with a lot of choices and the service was absolutely perfect. I loved Johna from the breakfast section.

Stayed in February 2024

My fiancé sadly had an allergic reaction to the shaving cream in the shaving-kit that we were given by the hotel upon request. We luckily washed it off quickly and it went away on its own after some time, but we informed the staff about the situation and they were very apologetic and said they would look into it further. The shaving cream was a part of their standardly issued hotel kit.

Staff were very nice and welcoming, and helped us book a taxi for the airport upon departure, and made sure with their shuttle service that it was possible for us to pay with card. Everything went smoothly and there was always a staff-member available if we had any questions or requests. They also let us check in almost 2 hours earlier than our scheduled check-in time, which was very kind of them. The breakfast buffet was also very nice, with a good selection, and with one omelet or pancakes per person included each day. The omelet in particular was very good :) The beds were also extremely comfortable, we slept very well, and the rooms were spotless. The hotel was located about 45 minutes to 1 hours walking distance from the inner city, but the U1 metro-line was very close by, and let you travel to the city in 10-20 minutes.

Stayed in January 2024

Our bath towels weren’t large enough and were not replaced sufficiently

Breakfast was very good Very clean hotel Staff were excellent

Stayed in January 2024