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Reviews of Hotel Zach 3 stars

Wilhelm-Greil-Straße 11, Innenstadt, 6020 Innsbruck, Austria

#19 of 72 hotels in Innsbruck

Guests' Choice

Review score

Based on 881 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.0

  • Location

    9.6

  • Facilities

    8.6

  • Staff

    9.6

  • Value for money

    8.5

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 18 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Very Comfortable and clean! The breakfast was excellent! Staff helpful!

    Stayed in May 2024

  • Reviewed: 17 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Comfortable Bed, room.

    Stayed in May 2024

  • Reviewed: 15 May 2024

    9.0
    Beautiful hotel with good value for money in one of the most beautiful places in the Alps
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Central and comfortable. Friendly staff.

    Stayed in May 2024

  • Reviewed: 14 May 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Small Double Room Annex
    • Stayed 1 night

    The breakfast is excellent, with a great choice of fresh and local varieties. The room in the annex was basic, but quiet and comfortable.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    10
    Would love to return one day.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    A shelf along the wall (at the end of the bed) would have been handy.

    Very well maintained property, exceptional staff and excellent breakfast.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    10
    Wonderful hotel in a good location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Wonderful hotel within walking distance of the old town and close to the train station. The staff were helpful, the breakfast in the morning was really good. Coffee is available and there is seating downstairs for drinks etc, The room was very comfortable and a good size.

    Stayed in April 2024

  • Reviewed: 12 May 2024

    10
    Excellent!
    • Leisure trip
    • Couple
    • Panorama Apartment with Terrace
    • Stayed 3 nights
    • Submitted via mobile

    Nothing.

    Highly recommended this Hotel! Very central and the staff were amazing, so friendly and helpful. The breakfast was great…. Cereal, fresh fruits, yogurt, cheese and cold meats, Hot breakfast, bread, croissants and pastries.

    Stayed in May 2024

  • Reviewed: 11 May 2024

    10
    Excellent hotel in central location.
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    N/a

    Excellent location, 10 mins walk from the train station, 10 minutes walk from the old town. Hotel staff and facilities were excellent. First time I've had wine from a vending machine (cheaper than the "honestly bar").

    Stayed in May 2024

  • Reviewed: 11 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Wifi connection was not good enough

    The location of this hotel is good. It is just 5 min walking distance from the main station. The attendants were very helpful.

    Stayed in May 2024

  • Reviewed: 9 May 2024

    10
    Excellent
    • Leisure trip
    • Couple
    • Double Room with Terrace
    • Stayed 4 nights
    • Submitted via mobile

    Beautiful room, a balony, very comfortable bed, solid breakfast, very kind Staff. I got take away breakfast when i was leaving the object. Very clean hotel. IT was a pleasure to stay three.

    Stayed in May 2024

  • Reviewed: 8 May 2024

    10
    Exceptional
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No kettle for tea or coffee in the room.

    The breakfast room was really quaint and the honesty bar in the afternoon was a nice idea.

    Stayed in May 2024

  • Reviewed: 3 May 2024

    8.0
    Good staff, good breakfast and convenient location!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Water kettle and coffee and tea bags were provided after requesting. Otherwise everything was at place.

    Breakfast was excellent. The staff was very cordial. The staff at the reception counter were very helpful and guided very well.

    Stayed in April 2024

  • Reviewed: 2 May 2024

    9.0
    Lovely staff, 10/10 brekky, would return!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Outside the hotel's control/not their fault - the construction outside our window made for a couple noisy mornings but it was easy to overlook.

    The staff at Hotel Zach are incredible. It's a family business and you can really feel it. This was one of the best places we stayed on our travels due to the kindness and attentiveness of the whole team. Their smiles, service and attentiveness were so appreciated. The breakfast was also the best we'd had as well - lots of variety, so many healthy options and heartier ones as well, and delicious fresh coffee made to order! The building is so cosy as well and the room was very comfortable. We would definitely stay at Hotel Zach again.

    Stayed in April 2024

  • Reviewed: 30 April 2024

    10
    Very good
    • Leisure trip
    • Couple
    • Small Double Room Annex
    • Stayed 1 night
    • Submitted via mobile

    No

    Very good location and breakfast

    Stayed in April 2024

  • Reviewed: 28 April 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Small Double Room Annex
    • Stayed 2 nights

    In order to get to some rooms (I had one) you must walk down and then up the stairs (about 1/2 of one floor height). It might be difficult for older people with baggage to get there.

    Excellent location, near Hbf, you can easily find the hotel even without Google Maps :)

    Stayed in April 2024

  • Reviewed: 27 April 2024

    8.0
    Great
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The receptionist was very courteous and friendly Great location

    Stayed in April 2024

  • Reviewed: 26 April 2024

    10
    Convenient to everywhere
    • Leisure trip
    • Couple
    • Small Double Room Annex
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Amazing breakfast, best location in town

    Stayed in April 2024

  • Reviewed: 24 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Panorama Suite
    • Stayed 1 night

    There was a confusion with parking reservation. It is not enough to write that you want to reserve a space in the comments, you must also later confirm that you are ok with the price, because apparently some other guests are not happy with the pricing. But this was resolved for us in the end.

    Very central location. Modern, stylish rooms and interior. Good view out of the window, if you reserve top floor rooms. Excellent breakfast. Multiple parking options - public underground parking right in front of the hotel, very safe underground parking option 3 min walking distance (but must be reserved and confirmed separately). Also luggage drop zone in front of the hotel is appreciated.

    Stayed in April 2024

  • Reviewed: 24 April 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The pillows could be better, but that wasn't a problem at all for one night stay.

    Good hotel location, very pleasant staff, nice breakfast and good coffee. Nice room as well.

    Stayed in April 2024

  • Reviewed: 23 April 2024

    10
    Great experience
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    It was a last minute call to reserve a hotel and we’re absolutely happy about it. We got an upgrade the day of arrival which was a very nice surprise. It’s located in the city center, super clean. Staff was very friendly and we got a welcome card for our stay. Breakfast was also very good, great services. High recommend! We will book it again if we return!

    Stayed in April 2024

  • Reviewed: 22 April 2024

    9.0
    Will stay again
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No coffee/tea making facilities in room but when we left we were told we could have asked for a kettle. It's in the information but we didn't notice. Next time we will!

    Good location, walking distance from the town and the main railway station. Friendly receptionist who helped us work out the buses/trams to get to various places. Room comfortable and very clean. Breakfast was excellent. Plenty of choice and all nice and fresh. Pleasant breakfast room. Will definitely stay again in the future.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    9.0
    recommend to stay in hotel
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    Parking was not available.. and some construction around hotel ( some road closed )

    All was good, breakfast, reception staff were professional and location.

    Stayed in April 2024

  • Reviewed: 21 April 2024

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights

    Nothing bad to highligh

    Very confortable hotel, with a quite nice breakfast option. People at reception were very kind and helpful

    Stayed in April 2024

  • Reviewed: 19 April 2024

    8.0
    Great location
    • Business trip
    • Couple
    • Panorama Apartment with Terrace
    • Stayed 1 night
    • Submitted via mobile

    Would be nice if the Welcome tickets (that allow you to use city transportation free) are printed and given to customer at check-in and also explain the benefits. We did not receive the room that was presented in the booking picture. Unfortunately, so it happens that there is a construction cross the street therefore, from 7 AMto 7PM there is a lot of noise.

    clean, reception very pleasant welcome (and good English speaking), great breakfast, flexible with the luggage storage outside check-in/out, central location

    Stayed in April 2024

Showing 1 – 25

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