Bürgergasse 14, City centre, 8010 Graz, Austria
#13 of 60 hotels in Graz
Guests' ChoiceBased on 220 hotel reviews
8.8Cleanliness
9.1
Comfort
9.1
Location
9.8
Facilities
8.7
Staff
9.4
Value for money
8.6
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 June 2022
Natallia
PolandSmall bathroom
Location, clean room
Stayed in June 2022
Reviewed: 15 June 2022
Linda
United Statesbedding was old and should be replaced with new. could use a more moderately priced restaurant.
Unique room, pleasant and helpful staff, location, good air conditioning
Stayed in June 2022
Reviewed: 5 June 2022
Tracy
Franceperfect central location. friendly and helpful staff. very nice breakfast buffet. large room with interesting decor.
Stayed in June 2022
Reviewed: 15 May 2022
Reinhold
AustriaStyle, Location, Friendlyness
Stayed in May 2022
Reviewed: 5 May 2022
Andrey
EstoniaBed could have been softer, but that is quite subjective anyway. Internet connection was extremely poor and semi-worked only in one room, but since there is no roaming in EU - used mobile connection instead. TV with Netflix app would also be a big plus, but it wasn't a deal breaker.
Really nice atmosphere - felt like living in some old castle. I like hotels and apartments which aren't "typical" and that was clearly a good example. Spacious too, which is always a plus when you are used to living in a big house or apartment yourself.
Stayed in May 2022
Reviewed: 27 April 2022
Maura
FranceGreat location. Good taste boutique hotel. Spacious room and bathroom. Good Sunday-Monday deals.
Stayed in April 2022
Reviewed: 9 April 2022
Roxana
Romanianot enough natural light
Excellent location
Stayed in April 2022
Reviewed: 3 April 2022
Pedro
SwitzerlandNothing
Atmosphere in old building but still high quality and modern bathroom.
Stayed in March 2022
Reviewed: 20 December 2021
Anna
AustriaHelpful and friendly staff, very good location and great room sizes! All in all, perfect for our stay.
Stayed in November 2021
Reviewed: 18 December 2021
Martin
United Kingdomthe property was excellent very clean and spacious…
Stayed in November 2021
Reviewed: 21 November 2021
Lina
AustriaThe heating dries up the air in the room a lot. This seems to be a frequent problem in many Austrian apartments/hotels. An air moisturiser (even of the simplest type) may be a great improvement to the comfort.
The room's name fits it well - comfortable it was indeed. Very pleasant non-intrusive design, a bit old style, but not in a bad way. The jacuzzi was a pleasant surprise - quite a treat on a chilly November day. The location was optimal - a 1-minute walk to the central street / Christmas market. Pretty much as central as central gets. The lady at the reception was super professional and helpful with her advice and recommendations.
Stayed in November 2021
Reviewed: 11 November 2021
Christine
ItalyEverything
Stayed in November 2021
Reviewed: 10 November 2021
Karel
PortugalParking far away
Location excl parking , design , small boutique hotel , very nicely decorated
Stayed in November 2021
Reviewed: 1 November 2021
Martin
NetherlandsNothing
Location
Stayed in October 2021
Reviewed: 31 October 2021
Martina
Czech RepublicNice breakfest, nice appartment, stylish interior, great location near the centre.
Stayed in October 2021
Reviewed: 30 October 2021
Tibor
HungaryEverything was fine but one day the cleaner lady forgot to clean…
In the heart of Graz
Stayed in October 2021
Reviewed: 9 October 2021
Mohamed
SingaporeIt is sometimes noisy because it's quite a busy street.
Location and that little sofa at the side. Very good if you have a little child.
Stayed in October 2021
Reviewed: 17 September 2021
Ap
United StatesThe walls in between the rooms are paper thin. I could hear every step of the person next door - the creaking wooden floor. In a 4-star hotel I'd expect ar least a water cooker so one can make a cup of tea. The receptionist who checked me in and out wasn't smiling nor asking if I needed anything/enjoyed my stay.
I actually liked the quirky decoration of the hotel. My room was big although it could use a make over. However, considering the hard times the tourist industry is still facing...now probably isn't the right time. The location was great - in the middle of oldtow n.
Stayed in September 2021
Reviewed: 15 September 2021
Vasyl
UkraineThe hotel exceeded all expectations, Nina- decoration of the reception!breakfast excellent,next visit to Graz- only to this hotel! Olena
Stayed in September 2021
Reviewed: 12 September 2021
Nikola
Netherlandsbathroom is separated from the room only by a glass door, you have to make sure ventilation is on otherwise the room will be humid. Raw boiled eggs and individual asking for scrambled eggs at breakfast.
room was comfortable, breakfast could be better but enough options to make you full and have a good start of the day, location is a walking distance to the city center and 25 min walk to the top of the hill with a nice view of the city. Quiet neighborhood.
Stayed in September 2021
Reviewed: 7 September 2021
Mohammad
TurkeyNice welcoming by the staff and cleanness
Stayed in September 2021
Reviewed: 7 September 2021
Rima
Lithuaniathe bubble bath did not work
In city center, nice and cosy hotel, quality breakfast, comfortable bed.
Stayed in August 2021
Reviewed: 7 September 2021
Jameel
BahrainThere is no water heater for kofi or tea.
Very good location with very helpful staff. Thanks Nina and all other reception members.
Stayed in September 2021
Reviewed: 12 August 2021
Worldtraveler8
ItalyThe bathroom large but very slippery.
Exquisite receptionist, nice and quiet room, excellent location.
Stayed in August 2021
La Chapelle-sur-Erdre, France
San Diego, USA
Sihanoukville, Cambodia
Amsterdam, Netherlands
Tetouan, Morocco
Rapolano Terme, Italy
Méru, France
Brisbane, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content