Getting a little old, could do with some upgrades.

Being close to Royal Military College Duntroon was great. Option for a buffet breakfast on premises. Overall a comfortable stay

Stayed in June 2023

The room arrangement was not as what it was booked online

The staff responded very quickly as I requested

Stayed in June 2023

the dinner was not well cooked and tasty for the money we spent

The room was really nice and the breakfast was very good as well.

Stayed in June 2023

the heating took a little while to crank into action but once it had about 5-10 minutes it made the room cozy; it was cold in Canberra so i probably felt it more than others

Very large room sizes and nice bathroom - i had an upgrade on arrival; the location is very convenient to Civic and easy parking on street or at rear of Mercure

Stayed in June 2023

The first room I'd booked was cramped and looked onto the road, my fault entirely. The garden room I was upgraded to was lovely and very large.

The history of the hotel and the charm of the older sections. The food was great. The staff very pleasant. It was easy to upgrade my room. The garden view room was lovely.

Stayed in May 2023

Internet was sketchy, I needed my phone and the service was bad, had to go outside in the car park for service

Breakfast was great, it had good variety and also had gluten free available

Stayed in June 2023

Had to walk outside to get to and from rooms & lots of stairs. Restaurant not open whilst we were there & bistro is a little’cold’

Close to War Memorial and not too far to walk to city - approximately 1km to Canberra Centre

Stayed in June 2023

Access from car to rooms - like a maze! Hard for elderly with bags. Parking an additional cost.

Lovely room and excellent dining options

Stayed in June 2023

Shower was seperate taps and they were a bit temperamental Heating was Inflexible & room got very cold if it wasn't on maximum Chairs in bistro & at table in room felt like being back in school

Staff Lovely Nice bistro Clean

Stayed in June 2023

drinks were overpriced - room was freezing had to leave heater on all night - drafts from windows

food was good

Stayed in June 2023

no lift

staff and location

Stayed in June 2023

In autumn the reverse cycle airconditioner had trouble keeping balcony room warm enough due to large amount of glass letting heat out. Fortunately extra blankets are provided.

Located a brief walk from the city centre but still quiet and peaceful.

Stayed in May 2023

It was possible to hear people entering the establishment as the doors would be substantial noise

located near the common tourist attractions in Canberra, most things were located walking distance from the accommodation

Stayed in May 2023

Hotel was in a great location and had alot of character. A very warming feel to it.

Stayed in June 2023

Breakfast could have been hotter!

Stayed in June 2023

The bathroom did not have a fan therefore uncomfortably humid and mirror completely misted.

ambience, gardens, great breakfast, proximity to city and Mt Ainsley

Stayed in June 2023

convenient location

Stayed in June 2023

breakfast was very basic coffee was poor

very quiet spacious & comfortable room lovely garden view

Stayed in June 2023

Did not like the bathroom. It needed a shower screen rather than a curtain

Loved the room

Stayed in May 2023

Dinner, parking, rooms and overall style of the place.

Stayed in May 2023

The room needed some attention, 3 items reported to reception 1, Handle fell of the water mixer over the basin in the Bathroom. 2, The reading light Globe needed replacement as it was well below rated output for an LED. 3, the body wash in the shower needed refilling. Items 1 & 3 were attended to during our visit,

Because it is an Accor property the 50% dining was an advantage. The bar was good as well as the Bistro. Secure parking. the ambience of the hotel reflected another era. Easy check-in, We discovered this hotel ,when it was called the Ainslie was the hotel my wife stayed at 58 years ago just before we were married. A pleasant surprise!!

Stayed in May 2023

Not as handy to other restuarants as we would have liked

Nice historic feel Pub style restaurant well priced

Stayed in May 2023

Not sure if the problem is with your website or the hotel. I searched for hotel with parking. Paid thinking parking was included but charged extra $15 for parking. Now whilst not a great amount in itself, it would have influenced my choice of hotel had I known the tariff did not include parking. Perhaps it needs to be clearer on your site as to whether the parking is extra or included. It appears that I assumed incorrectly that it was included, but it was not clear until the big sign at the desk announcing the parking fee. Seems like not the first time the staff have had to deal with this enquiry and they did so well enough. Still, getting surprises can taint an experience, even if the amount is small.

Good facilities in good location. Pleasant staff

Stayed in May 2023

breakfast was a bit cold air conditioner was noisy

Stayed in May 2023

I wasn't anticipating such a nice stay. The hotel has been renovated nicely to provide a comfortable stay. We discovered it was a fairly easy walk down to the city centre from the hotel. The breakfast was pretty good. The staff in the breakfast restaurant were fantastic. I think we will stay again.

Stayed in May 2023