670 - 678 Bruce Highway, 4868 Cairns, Australia
#61 of 75 hotels in Cairns
Guests' ChoiceBased on 255 hotel reviews
7.1Cleanliness
7.4
Comfort
7.4
Location
7.6
Facilities
7.3
Staff
8.5
Value for money
7.6
Free WiFi
7.5
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End of dialog contentReviewed: 6 July 2023
Victoria
AustraliaDamp, skirting boards moldy and rotten Got sinus infection after staying in there
Nothing
Stayed in July 2023
Reviewed: 22 June 2023
Keryn
AustraliaStaff were very nice and helpful
Stayed in June 2023
Reviewed: 18 June 2023
Lokesh
AustraliaPlace wasnt kept clean and towels weren't replaced on daily basis and no proper room service
Location
Stayed in June 2023
Reviewed: 12 June 2023
Michael
AustraliaThe room was not clean at all. Very old and terribly run down. Bathroom was riddled with mould and cupboard falling apart. The bed had large stains. The room was very small and badly maintained. Was unable to stay in the room due to the very poor condition.
The lady at reception was very helpful and friendly
Stayed in June 2023
Reviewed: 7 June 2023
Narelle
Australianot cleaned well, one of our showers leaking into lower apartment so we couldn’t use it beds not very comfortable
good security, shutters in our apartment were new
Stayed in May 2023
Reviewed: 5 June 2023
Paul
AustraliaSewage smell from toilet, slightly better when sprayed and a blue tablet put in the water.Rooms tired, ants, cockroaches. Person on the front reception didn't seem to care about the smell in the room. Not impressed.
Location. Rooms sizes. Cleaner was very helpful with trying to fix smell.
Stayed in June 2023
Reviewed: 5 February 2023
Kylie
AustraliaAir conditioner and fan in main bedroom was poor and didn’t cool the room
Good location close to sporting venue for soccer comp
Stayed in February 2023
Reviewed: 16 January 2023
Suzanne
AustraliaRelaxing place to enjoy with the whole family
Stayed in January 2023
Reviewed: 30 December 2022
Cassie
Australiaclean and tidy well presented
Stayed in December 2022
Reviewed: 3 November 2022
Leanne
AustraliaRoom was tired and things were falling apart. . Bathroom basin was not clean. Looked like someone has just shaved in it.
Staff were extremely friendly and helpful organizing our late arrival.
Stayed in November 2022
Reviewed: 30 October 2022
Nicole
AustraliaSuch a beautiful resort feel, gorgeous in-ground pool and the rooms are quite lovely!
Stayed in October 2022
Reviewed: 5 October 2022
Kathleen
AustraliaVery good service
Good service
Stayed in October 2022
Reviewed: 5 October 2022
Clinton
AustraliaAbsolutely fantastic 😊
Fantastic apartment was huge great bathroom balcony highly recommend.
Stayed in October 2022
Reviewed: 30 September 2022
Graeme
Australiathe pool was dirty, on the second day we found glass in the pool. we told the stuff and they told us to get out(of course for our safety) but in about 40 mins there were more people in the pool(with kids) and there was still glass everywhere. the beds were really uncomfortable. the kitchen stove top didn’t work. (even after I double checked the user manual) 2 out of the 3 aircons a didn’t work. there was cigarette butts everywhere through the gardens, around the pool. outside the rooms. and all the stuff smoke anywhere they want. even if there are kids around.
we liked the bath tub as we don’t have one at home. and it’s also great to have the washer and dryer in the apartment.
Stayed in September 2022
Reviewed: 21 September 2022
Jennifer
AustraliaThere was so much mould on the bathroom glass that it was hard to see through to the shower. The bed was so old that it sagged. The walls and ceiling were dusty and dirty. To plug in the kettle we had to unplug the fridge.
Stayed in September 2022
Reviewed: 12 September 2022
Bridgette
Australianothing everything was pretty good
nice and peaceful. Shops close by. vending machine was a good idea.
Stayed in September 2022
Reviewed: 9 September 2022
Joseph
AustraliaRoom had a mechanical or electrical hum - I couldn't find the source, even went as far to turn off the main breaker to my room. Was washed out in daytime noise, but became impossible to sleep with overnight. I had a 9 hour drive next day and got maybe 3 hours scattered sleep. Staff were unsympathetic the next day and after asking them to investigate and provide refund, they never got back to me. They insisted I should have used the emergency phone back out at the reception at 1am to organise a room move.
Location and facility seemed fine. Decent internet.
Stayed in August 2022
Reviewed: 5 September 2022
Christopher
New ZealandRoom very basic, bed really uncomfortable and well worn.
Stayed in August 2022
Reviewed: 5 September 2022
Annette
AustraliaPlumbing issues just patched up. The bathroom floor in room 6a was leaky and some horrible sealant had been applied that didn't work. The floor was constantly wet and the white bath mat got filthy with every use. Shower didn't stay put so was effectively a hand held. The fan was constantly on couldn't be turned off. Booked thru them for Sky rail and they didn't refund when one of us couldn't go due to ilĺness so effectively stole $88.00 from my son.
Air con worked. Parking was good. Bed was comfortable.
Stayed in September 2022
Reviewed: 29 August 2022
Bronwyn
Australiavery dated, dirty and old, bed was so old springs were sticking through and very uncomfortable.
nothing other than location.
Stayed in August 2022
Reviewed: 28 August 2022
Chris_42
AustraliaThe pool was a bonus especially for the kids. Didn't expect the room's to be big (family rooms) perfect size. The staff were friendly and helpful..
Stayed in August 2022
Reviewed: 26 August 2022
Chd1962
AustraliaThe furniture and decor was dated, chipped and grotty. It was a tired looking unit from last century.
The room was spacious
Stayed in July 2022
Reviewed: 9 August 2022
Vernita
AustraliaTe WiFi was not the best and the layout was not the greatest as we couldn't find suitable powerpoints to be able to charge out devices. Bathroom/shower had mould on the ceiling.
The size of the apartment was good as we have teenage kids.
Stayed in August 2022
Reviewed: 8 August 2022
Jo
AustraliaAirconditioning unit switches itself off every 10/15 minutes
Location
Stayed in August 2022
Reviewed: 6 August 2022
Penelope
AustraliaLocation was perfect and the rooms where just what we was looking for. Beautiful staff and the owner was such a lovely lady.
Stayed in July 2022
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