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Reviews of Cairns Reef Apartments & Motel 3.5 stars

670 - 678 Bruce Highway, 4868 Cairns, Australia

#61 of 75 hotels in Cairns

Guests' Choice

Review score

Based on 255 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.4

  • Location

    7.6

  • Facilities

    7.3

  • Staff

    8.5

  • Value for money

    7.6

  • Free WiFi

    7.5

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Showing 76 – 100

  • Reviewed: 6 July 2023

    2.0
    Terrible
    • Business trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Damp, skirting boards moldy and rotten Got sinus infection after staying in there

    Nothing

    Stayed in July 2023

  • Reviewed: 22 June 2023

    10
    Will stay again
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Staff were very nice and helpful

    Stayed in June 2023

  • Reviewed: 18 June 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 4 nights
    • Submitted via mobile

    Place wasnt kept clean and towels weren't replaced on daily basis and no proper room service

    Location

    Stayed in June 2023

  • Reviewed: 12 June 2023

    1.0
    Not nice
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The room was not clean at all. Very old and terribly run down. Bathroom was riddled with mould and cupboard falling apart. The bed had large stains. The room was very small and badly maintained. Was unable to stay in the room due to the very poor condition.

    The lady at reception was very helpful and friendly

    Stayed in June 2023

  • Reviewed: 7 June 2023

    4.0
    wouldn’t stay there again
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 4 nights
    • Submitted via mobile

    not cleaned well, one of our showers leaking into lower apartment so we couldn’t use it beds not very comfortable

    good security, shutters in our apartment were new

    Stayed in May 2023

  • Reviewed: 5 June 2023

    4.0
    Not in the rooms much so they were adequate.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Sewage smell from toilet, slightly better when sprayed and a blue tablet put in the water.Rooms tired, ants, cockroaches. Person on the front reception didn't seem to care about the smell in the room. Not impressed.

    Location. Rooms sizes. Cleaner was very helpful with trying to fix smell.

    Stayed in June 2023

  • Reviewed: 5 February 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Air conditioner and fan in main bedroom was poor and didn’t cool the room

    Good location close to sporting venue for soccer comp

    Stayed in February 2023

  • Reviewed: 16 January 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Relaxing place to enjoy with the whole family

    Stayed in January 2023

  • Reviewed: 30 December 2022

    9.0
    Superb
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 4 nights
    • Submitted via mobile

    clean and tidy well presented

    Stayed in December 2022

  • Reviewed: 3 November 2022

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room was tired and things were falling apart. . Bathroom basin was not clean. Looked like someone has just shaved in it.

    Staff were extremely friendly and helpful organizing our late arrival.

    Stayed in November 2022

  • Reviewed: 30 October 2022

    10
    Exceptional
    • Business trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Such a beautiful resort feel, gorgeous in-ground pool and the rooms are quite lovely!

    Stayed in October 2022

  • Reviewed: 5 October 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 9 nights
    • Submitted via mobile

    Very good service

    Good service

    Stayed in October 2022

  • Reviewed: 5 October 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Absolutely fantastic 😊

    Fantastic apartment was huge great bathroom balcony highly recommend.

    Stayed in October 2022

  • Reviewed: 30 September 2022

    3.0
    Won’t be going back.
    • Leisure trip
    • Family with young children
    • Deluxe Apartment
    • Stayed 3 nights
    • Submitted via mobile

    the pool was dirty, on the second day we found glass in the pool. we told the stuff and they told us to get out(of course for our safety) but in about 40 mins there were more people in the pool(with kids) and there was still glass everywhere. the beds were really uncomfortable. the kitchen stove top didn’t work. (even after I double checked the user manual) 2 out of the 3 aircons a didn’t work. there was cigarette butts everywhere through the gardens, around the pool. outside the rooms. and all the stuff smoke anywhere they want. even if there are kids around.

    we liked the bath tub as we don’t have one at home. and it’s also great to have the washer and dryer in the apartment.

    Stayed in September 2022

  • Reviewed: 21 September 2022

    1.0
    It was very unpleasant.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    There was so much mould on the bathroom glass that it was hard to see through to the shower. The bed was so old that it sagged. The walls and ceiling were dusty and dirty. To plug in the kettle we had to unplug the fridge.

    Stayed in September 2022

  • Reviewed: 12 September 2022

    10
    Our stay was perfect couldn’t me more greatful.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    nothing everything was pretty good

    nice and peaceful. Shops close by. vending machine was a good idea.

    Stayed in September 2022

  • Reviewed: 9 September 2022

    3.0
    Not pleasant for my experience. Staff seemed unwilling to make it right.
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Room had a mechanical or electrical hum - I couldn't find the source, even went as far to turn off the main breaker to my room. Was washed out in daytime noise, but became impossible to sleep with overnight. I had a 9 hour drive next day and got maybe 3 hours scattered sleep. Staff were unsympathetic the next day and after asking them to investigate and provide refund, they never got back to me. They insisted I should have used the emergency phone back out at the reception at 1am to organise a room move.

    Location and facility seemed fine. Decent internet.

    Stayed in August 2022

  • Reviewed: 5 September 2022

    2.0
    No good for business trips
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Room very basic, bed really uncomfortable and well worn.

    Stayed in August 2022

  • Reviewed: 5 September 2022

    2.0
    Don't stay there
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Plumbing issues just patched up. The bathroom floor in room 6a was leaky and some horrible sealant had been applied that didn't work. The floor was constantly wet and the white bath mat got filthy with every use. Shower didn't stay put so was effectively a hand held. The fan was constantly on couldn't be turned off. Booked thru them for Sky rail and they didn't refund when one of us couldn't go due to ilĺness so effectively stole $88.00 from my son.

    Air con worked. Parking was good. Bed was comfortable.

    Stayed in September 2022

  • Reviewed: 29 August 2022

    1.0
    Bed was so uncomfortable bath room old and dirty old door table and chairs old and broken. Very disappointed with our ac
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    very dated, dirty and old, bed was so old springs were sticking through and very uncomfortable.

    nothing other than location.

    Stayed in August 2022

  • Reviewed: 28 August 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Apartment
    • Stayed 2 nights
    • Submitted via mobile

    The pool was a bonus especially for the kids. Didn't expect the room's to be big (family rooms) perfect size. The staff were friendly and helpful..

    Stayed in August 2022

  • Reviewed: 26 August 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 2 nights

    The furniture and decor was dated, chipped and grotty. It was a tired looking unit from last century.

    The room was spacious

    Stayed in July 2022

  • Reviewed: 9 August 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Deluxe Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Te WiFi was not the best and the layout was not the greatest as we couldn't find suitable powerpoints to be able to charge out devices. Bathroom/shower had mould on the ceiling.

    The size of the apartment was good as we have teenage kids.

    Stayed in August 2022

  • Reviewed: 8 August 2022

    4.0
    Basic room
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Airconditioning unit switches itself off every 10/15 minutes

    Location

    Stayed in August 2022

  • Reviewed: 6 August 2022

    10
    Love it
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Location was perfect and the rooms where just what we was looking for. Beautiful staff and the owner was such a lovely lady.

    Stayed in July 2022

Showing 76 – 100

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