Shop 1/61, Donald Street, 2315 Nelson Bay, Australia
#21 of 213 hotels in Nelson Bay
Guests' ChoiceBased on 327 hotel reviews
8.4Cleanliness
8.8
Comfort
8.9
Location
9.4
Facilities
8.6
Staff
8.2
Value for money
8.2
Free WiFi
7.1
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End of dialog contentReviewed: 3 May 2024
Lindsay
United StatesWi-fi service. This was our 2nd stay here. 1st unit was 29 and the Wi-fi was terrible, 2nd unit was 42 Wi-fi was a little better close to the balcony. Could not connect the smart TV to the Wi-fi.
Location to restaurants and shopping.
Stayed in April 2024
Reviewed: 22 April 2024
Brooke
AustraliaA small issue but it was annoying that in the main bedroom there were only sliding doors for fresh air which only opened in the middle (not from the side). The curtains also didn't open in the middle but came from the side meaning there was no way to have the door a little open for fresh air without having to fully open the curtains. A simple design flaw with the curtains but one which could make a big difference to allow a lovely cool breeze in the evening whilst sleeping.
Location was excellent!!
Stayed in April 2024
Reviewed: 22 April 2024
Cristy
Australiathe tv remotes don’t work, the sliding balcony door was difficult to lock
large living space, comfy couch and beds, views
Stayed in April 2024
Reviewed: 18 April 2024
Mandy
AustraliaWe didn't really care but thought you should know: Powerpoint on bench with usb ports-only powerpoints worked not usb ports.
Well furnished apartment, parking was a dream. Loved how easy it was to access keys and return them.
Stayed in April 2024
Reviewed: 2 April 2024
Glenda
AustraliaHairdryer was broken at the back and fell off. So I didn't use it again. It did work though. Outdoor mat had long threads coming off it, which could potentially become a trip hazard.
The space of the apartment. Facilities for cooking.
Stayed in April 2024
Reviewed: 7 March 2024
Lindy
AustraliaCouple of light globes in lamps not working
Great location & facilities
Stayed in March 2024
Reviewed: 22 February 2024
Michelle
AustraliaNo tissue provided. Only toilet paper. When I request one more toilet paper, they asked me to buy from super market. I felt ridiculous. I booked 3 bedroom apartment for 2 nights, only 4 rolls toilet paper for 6 peoples (if fully occupied), and without tissue provided. I don't think it is enough. Only one hair dryer in the whole apartment, I prefer you provide two
The see view is good. The room is clean
Stayed in February 2024
Reviewed: 20 February 2024
Jann
AustraliaPower shorted out and shut off. The manager didn’t follow up to see if we wanted a replacement microwave - it shut down the power when we tried to use it. I guess we could have asked for a replacement.
Location, clean, furniture
Stayed in February 2024
Reviewed: 18 February 2024
Daria
AustraliaWe experienced quite a few ants in the kitchen area in our unit and this needs to be addressed. It was in the area where the kettle and the toaster is kept. This needs to be addressed!!!!!! Also the flush button for the toilet in our unit is not functional and again should be addressed.
Absolutely awesome location. the unit was very quiet and comfortable. We experienced issues accessing free to air channels on our TV on the first night but Pam on reception was very attentive and was able to get it fixed the next day, She's an absolute CHAMPION!!
Stayed in February 2024
Reviewed: 15 February 2024
Chimezie
AustraliaNil
It was in good location and beautiful apartment
Stayed in February 2024
Reviewed: 11 February 2024
Rachel
AustraliaAnts constantly through the kitchen. Main television didn’t work the first night. And only able to log into our own Netflix for the second night. The FOXTEL didn’t work even after rebooting the system. Pillows were like rocks and areas of the apartment needed cleaning.
Great size apartment. Central location. Lovely pool.
Stayed in February 2024
Reviewed: 7 February 2024
Kathy
New ZealandResort muddled the keys on arrival so had to call the emergency number but was sorted out so was all good. Apartments are individually furnished and decorated so would suggest looking carefully through the photos provided before booking. Garage basement extremely hot!
Located right next door to a supermarket was great. Only a short and flat stroll to the Main Street with restaurants and boutiques and Marina. Great pool and nice view from our apartment.
Stayed in February 2024
Reviewed: 6 February 2024
Denae
AustraliaThe central location and the size of the apartment
Stayed in February 2024
Reviewed: 11 January 2024
Sharon
AustraliaDue to everything being completed by email and codes given to retrieve keys I really missed the more personal interaction.
The property was very clean, beds comfy and location great. Easy walking to shops and marina.
Stayed in January 2024
Reviewed: 28 December 2023
Thi
AustraliaDishwasher was very confusing, washing machine was very loud
Lovely place, very clean , equip with everything, close to all amenities. Plenty of room
Stayed in December 2023
Reviewed: 8 December 2023
Miriam
New ZealandWould have been nice to be higher up to get better views. We were on the first floor above the pool.
Spacious apartment with everything you'd need. Comfy beds & pillows.
Stayed in December 2023
Reviewed: 30 November 2023
Eluene
AustraliaThe ceiling fan in the last bedroom was not working
Stayed in November 2023
Reviewed: 24 November 2023
Thuong
AustraliaAir conditioner is not working and the host did not resolve it for me
All, except air conditioner for room 7
Stayed in November 2023
Reviewed: 20 November 2023
Deborah
Australiathe noise from some guests at the pool
All was great :)
Stayed in November 2023
Reviewed: 20 November 2023
Ashleigh
AustraliaNo ocean view from my apartment and there were a few cracked tiles on the floor in the kitchen. And the hand towel holder on the main bathroom was broken but it was great besides that.
Great pool and bbq area. Great location right in the centre of town. Very clean. Communication with staff was exceptional. Almost instant responses to requests and emails. Pam was a pleasure to deal with.
Stayed in November 2023
Reviewed: 7 November 2023
Nicholas
Australiacheck in and out process was good
Stayed in November 2023
Reviewed: 5 November 2023
Tony
AustraliaN/A
The location was perfect for everything.
Stayed in November 2023
Reviewed: 5 November 2023
Julianne
AustraliaIt was a lovely place to stay with the family.
Stayed in November 2023
Reviewed: 4 November 2023
Doddy
AustraliaThe aircon is not working, the bodywash liquid is empty
The location and the view, the accommodation facilities - gym, pool, bbq are clean.
Stayed in November 2023
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