Nothing really.

The hotel is an old charm with characters. Jacqui at the front desk was very helpful and friendly. Never hesitated to help and had a chat. My room was great with a nice surprise of having a bath (previously I was advised no bath for the type of room I've booked). Wish I had come prepared 😬. Bed was really comfy. I had the high tea on Sunday in the hotel which I thought was great quality. The venue was nicely set out. Service was great. That was money and an afternoon well spent.

Stayed in April 2024

The hotel seemed under-staffed. Other than check-in, every interaction involved waiting and waiting for attendance. For example, shortly after checking in, I phoned reception to thank the hotel for a lovely room. The phone just rang out. The bar and dining room were unattended when I arrived at each of them. Having become aware, I actually timed the wait another diner had to endure before being admitted to a not-very-full room - nine minutes.

This is a wonderful old place that oozes charm and a sense of grand history. Check-in was great, parking easy to use and the room a glorious riot of old-timer panache! Staff were mostly friendly, although the comments below bear mention.

Stayed in May 2024

Expensive and no parking or breakfast included

Stayed in May 2024

Forgot to mention on checkout that our tv wouldn't work, Not really an issue given how tired we were.

Electric heater was great to take the chill off the air. Bed was comfortable and bathroom was roomy. Stairs good for exercise!! Great to have secure parking for overnight also. All staff were friendly and helpful - breakfast was delicious.

Stayed in May 2024

No TV reception in the bed room bath room a bit small

food was very good

Stayed in May 2024

Unfortunately they had a issue with a surge where all tv’s were out of action. So no tv all .

The beautiful decor and old world style.

Stayed in May 2024

The bedroom was too warm at night, although I know that Ballarat can get very cold. I would have liked a comfy lounge chair in the room.

I love the heritage building and how well it has been preserved. The location was a winner for dining and sightseeing. I really enjoyed the fact that I could spend plenty of time with relatives in the bar/lounge. Staff were very helpful and friendly.

Stayed in May 2024

Have no complaints either with staff, location or meals

Breakfast Menu was very good and Gluten Free Options were available, only suggestion maybe some fresh fruit offered on menu

Stayed in May 2024

Nothing

Did not have breakfast on the premises.

Stayed in April 2024

Bedding- the Dona was too hot and there was little opportunity for layering the bedding.

Very comfortable, spacious and charming.

Stayed in May 2024

Bed was a bit to hard Pokie room full of people on drugs was off putting Lift didn’t work if the doors weren’t properly shut on other floors

Located close to tattoo studio Place was clean Rooms were quiet

Stayed in May 2024

All OK

Stayed in May 2024

Unfortunately the TV wasn’t working. Also there was not enough tea bags, the supplies were low.

The dinner we had was lovely. Our room was lovely and quiet and I loved the bathroom. The bed was very comfortable. Loved the history of the building.

Stayed in May 2024

There was no milk in my room and only 2 teabags, otherwise it was excellent!

The breakfast was excellent

Stayed in May 2024

style, location and value for money

Stayed in May 2024

Quicker service

It was an excellent breakfast

Stayed in May 2024

Everything was fine.

The location is excellent, central, close to the Ballarat Art Gallery, and a short walk from Ballarat train station. The staff were friendly and helpful. I had breakfast at the hotel restaurant and I definitely recommend it. The Wi-Fi was very good and reliable. All in all, I had a very comfortable stay.

Stayed in May 2024

The room was small, but nice. Because the room was small, the beds were small. However, they were certainly comfortable enough. There is lots of old-world charm. The staff were lovely and very accommodating.

Stayed in May 2024

Central location within walking distance to shops. Lovely hotel restaurant and a local favourite cafe at the corner. Loved the historic character 😍

Stayed in April 2024

1. Make sure your reception staff speaks English properly. We arrived on Anzac Friday (for 3 nights stay) and was greeted by an Indian guy whose English is atrocious. Difficulty of gaining access to hotel car park. Thankfully he wasn't there for rest of our stay. 2. Entrance to hotel from hotel car park was underwhelming. Such a glamourous hotel should have a better entrance from the hotel's car park. Your guests are made to walk with their luggage through a gaming/pokies machine parlour full of feral people before reaching the hotel lobby. Bad first impression. 3. Ballarat in winter is chilly at night. The hotel has 3 different fireplaces in the lobby none of which has a real crackling fire going. No wonder the lobby has few guests congregating in the evening. You should have at least live gas fire going in one of those fireplaces.

Hotel location was perfect centrally located in Ballarat. Room was small but clean and newly renovated bathroom wonderful. Breakfast and dinner were good. Staff were friendly and efficient. Hotel interior opulent and historic.

Stayed in April 2024

None

Long history

Stayed in May 2024

There is limited parking on-site, but not unexpected for the centre of a city.

The hotel is in an excellent location and offers very good value for money. The room was well-appointed and stylish (as was of course the entire hotel). The room was nice and quiet. Not only is the location good for reaching everything in the city, but even Sovereign Hill was only a 30min walk.

Stayed in April 2024

I did arrange for late check out. But found myself locked out of the room when I returned after the standard check out time. This was quickly resolved but it should not have happened and having just run the Marathon the extra trip to and from the room was unwelcome. Minor issue

Lovely historic building Friendly helpful staff Great location

Stayed in April 2024

That Pokies are attached nearby reception. Spoils the beautiful entrance.

Historic Hotel.

Stayed in April 2024