Nothing

Every thing

Stayed in April 2024

A bit pricey compared to other hotels in the vicinity

The rooms, pool, location, views, surrounds, amenity, service and breakfast offering.

Stayed in April 2024

I didn’t like the tap in the bathroom, they are difficulty to turn especially when you have soap in your hands.

Excellent location. The view from our room is beautiful. The bed and pillows sooo comfortable.

Stayed in April 2024

We had an issue with housekeeping that was simply not good enough. Despite several phone calls stating that our room had not been serviced on one particular day and assurances it would be dealt with it was not done. Also dirty windows detracted from the otherwise excellent views.

Location, comfortable room, good view and facilities in general.

Stayed in April 2024

It was amazing experience Differently come back They upgraded us for free which was fabulous

Stayed in March 2024

The room never had everything we needed. We had to request something from guest services 2-3 times a day like shampoos or hairdryers or teas. Even room service didn’t come one day until we requested it

It was clean and comfortable with beautiful views and facilities

Stayed in April 2024

Room was fantastic. Bed was super comfortable and view was top notch. Breakfast buffet was best I have ever seen and tasted

Stayed in April 2024

loved everything, loved the comfort and 5 star living... relaxing by the pool while drinking cocktails and relaxation

Stayed in March 2024

What a great experience the room was amazing. Views breathtaking . Facilities breakfast gym were world class. Was the best hotel I have been to. Definitely gonna stay there on my next trip to Sydney

Stayed in March 2024

N/A

Wonderful accomodation Great service Amazing breakfast buffet Amazing views and pools Best spa treatment and facilities

Stayed in April 2024

Building site below our room and windows were quite dirty impacting the view. Room was sold as a Bridge view but you could only see the bridge from close to the window

Good choice of restaurants, excellent breakfast buffet, close proximity to Harbour Bridge and Opera House, walking path along the water’s edges. Room facilities and views were above average

Stayed in April 2024

Housekeeper standard is not consistent. Shower gel, shampo, and conditioner so as tea and coffee did not get replaced during daily cleaning. I had to ask for it and when I complained I was told it was a mistake and they quickly come and brought replacement. But it happened everyday.

The location is good, not too busy and close to everything. Comfortable beds, spacious rooms and bathrooms.

Stayed in April 2024

It was world-class

Everything

Stayed in March 2024

That you can’t use a room to shower after early check out of 11am

Seafood buffet was amazing as was breakfast. Enjoyed the amazing view from room

Stayed in March 2024

None

Modern

Stayed in March 2024

Not a problem really but.. No turn down service

The breakfast was outstanding, such a great variety. The room, halls and the lobby was so nice to be in and around. The staff were very warming and welcoming.

Stayed in March 2024

Was a great buffet

Stayed in March 2024

Nothing, brilliant all round.

Honestly, one of the best, if not the best hotel we’ve ever stayed at. And we’ve stayed at a lot!! The views, the beds, the size of the shower, the toilet (yes, the toilet - IYKYK), the mini bar, the pool, the location…….all amazing.

Stayed in March 2024

These were niggles but given the price point I felt customer service should have been better. I paid to check into my room early at 10am. Once I arrived in the room, the tv was on playing an ident about the hotel pretty loudly and on repeat. I hunted for the tv remote only to find that there wasn’t one on the room. I checked the tv to see if I could turn it off manually or at least mute it because it was playing the same 30 second ident on a loop. It was pretty annoying. I called down to guest services to request that housekeeping bring a remote. I was told it would be there immediately, no remote. I called down a second time, still no remote. I swung by the front desk to inform them of the problem on the way to the pool. They again promised to send someone up with a remote. I returned from the pool at 5pm. Still no remote. I ordered room service and got ready to go out. The same stupid 30 second track just playing on a loop. The room service arrived and I asked the lovely lady who brought it to help me with the remote issue. When I had returned from my night out, hallelujah!! There was a tv remote so I could turn the stupid tv off. But I had been asking since 10am and by 7pm, had been roundly ignored. When I got in at the end of the night, I asked the front desk if I could have a slightly later check out. The front desk staff were lovely and offered me 12 which I gladly agreed to. Then in the morning the front desk started calling minutes after 11am to ask when I was leaving. Annoying. Final niggle. I had a late flight. I planned on spending an hour by the pool and then meeting friends for lunch. On checking out I was informed I no longer had access to the pool. I have literally never, in any single hotel I have stayed in, 5* or otherwise, been told I wouldn’t be allowed to use the pool for an hour or so after checking out with time to kill before a late flight.

The whole place is gorgeous. Clean, new, super high end. The pool area is fabulous and the room itself was absolutely beautiful. I really enjoyed my stay on the whole but some customer service elements let it down slightly.

Stayed in March 2024

-

The hotel exceeded all my expectations. The rooms were clean and always stocked with amenities. The hotel staff were extremely helpful and offered us an upgrade upon arrival at the property. The buffet breakfast at The Epicurean was to the die for with a massive range of food. We will definitely be back.

Stayed in January 2024

The hotel did not cope, as all crown hotels, when at capacity. No jn room dining for daytime . No flexibility. Not enough bathroom or coffee supplies

Pool, the epicurean breakfast

Stayed in February 2024

enough soap and shampoo/ conditioner for one human baby .. not two adults ... with the cost of the room, this should not be rationed, nor the milk available for coffee. There was minimal area to wait before and after checkout. no late check outs were considered.

pool, epicurean breakfast, nobu ... the bathtub,

Stayed in February 2024

Nice restaurant and foods The best steak Ive ever had in Australia Didn’t expect this it would be so tasty Would definitely recommend order room service and try the restaurant downstairs and Spa

Stayed in January 2024

Cleaning wasn't as good as i would have like expect for i think his name was ashiqare not sure of the spelling but he was very good and helpfull

Pools amazing staff in there Acceptional food for breakfast omg wow

Stayed in February 2024