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  5. Reviews of Crowne Plaza Melbourne, an IHG Hotel

Reviews of Crowne Plaza Melbourne, an IHG Hotel 4 stars

1 - 5 Spencer Street, 3008 Melbourne, Australia

#76 of 205 hotels in Melbourne

Guests' Choice

Review score

Based on 4943 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    9.0

  • Location

    9.3

  • Facilities

    8.6

  • Staff

    9.0

  • Value for money

    8.0

  • Free WiFi

    8.6

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Showing 76 – 100

  • Reviewed: 25 January 2024

    7.0
    It did the job
    • Leisure trip
    • Couple
    • Standard King with River View
    • Stayed 1 night

    There was nothing in the mini bar and the price was on the high side for one night for what it was

    I liked the location and how close it was to the city

    Stayed in January 2024

  • Reviewed: 23 January 2024

    8.0
    enjoyable
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 4 nights

    Some noise as we were on the third floor and kids went past on the way to pool. Air con was located around from the bedroom and wasn't as effective.

    Location, comfortable bed, big TV

    Stayed in January 2024

  • Reviewed: 23 January 2024

    9.0
    Great with a little more sleep needed
    • Business trip
    • Couple
    • Standard King with River Casino View
    • Stayed 1 night

    The pillows were extremely uncomfortable and almost too soft, so woke up with a sore neck. In the shower even with the door closed properly the water seeped out and saturated the bath mat which you stood to dry on

    The staff were incredible and went above and beyond The cleanness of the rooms and facilities were impeccable The services available to guests both in house and close by

    Stayed in January 2024

  • Reviewed: 21 January 2024

    8.0
    Great location and very clean good also good
    • Leisure trip
    • People with friends
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    Fridge didn’t work and no one fixed rang 2 or 3 times each day there for 4 days

    Great location clean and friendly

    Stayed in January 2024

  • Reviewed: 21 January 2024

    9.0
    Comfortable, clean inside, friendly staff, breakfast was delicious, concierge people were so helpful and lovely.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Outside of the property near the steps was very dirty and had a very foul smell.. enterance from the street was also very hard to find. We also missed out on using the pool as by the time we got back to the hotel from our event it was closed. Would be good to leave it open till midnight.

    Walking distance to a lot of prime locations, was clean and the staff were so lovely and helpful.. place was gorgeous inside.

    Stayed in January 2024

  • Reviewed: 20 January 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Expensive for what you got

    Breakfast and location

    Stayed in November 2023

  • Reviewed: 19 January 2024

    9.0
    Brilliant service, clean and comfortable stay
    • Leisure trip
    • Group
    • Standard Double with Two Double Beds with River Casino View
    • Stayed 1 night
    • Submitted via mobile

    Only thing I wasn’t keen on was the bathroom door. Was frosted glass but faced the beds and was quite see through.

    Was very clean and comfortable. The view was amazing and the bedroom and bathroom looked very modern and new. Loved the stay

    Stayed in January 2024

  • Reviewed: 18 January 2024

    9.0
    Lovely hotel, would definitely stay again
    • Leisure trip
    • Couple
    • King Room - Accessible
    • Stayed 1 night

    Getting from foyer to rooms was complicated & required 2 different lifts

    Accessible room, bathroom was great, easy to manoeuvre wheelchair. Staff were helpful & attentive, couldn’t fault them

    Stayed in January 2024

  • Reviewed: 17 January 2024

    7.0
    Was a great weekend in the city!
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights

    The bar that was in the hotel, did not make a good impression. The staff behind the bar were more interested in chatting to their friends that had come in, instead of looking after the other patrons. Took way to long to make two cocktails and then they weren't worth the money that was paid for them, bit of a buzz kill for the end of the night

    Room was great, bed comfortable, clean. No issues with check in or out. And all the staff were good in the hotel. And the location was amazing for us for what we needed the accomodation for!

    Stayed in November 2023

  • Reviewed: 16 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights

    Street entrance outside lift smelt bad

    River view room was brilliant

    Stayed in January 2024

  • Reviewed: 15 January 2024

    8.0
    Staff were amazing
    • Leisure trip
    • Family with young children
    • Standard Double with Two Double Beds with River View
    • Stayed 3 nights
    • Submitted via mobile

    Pool

    Everything

    Stayed in December 2023

  • Reviewed: 14 January 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Distance from carpark to motel in the rain lot of walking

    Bed was comfy

    Stayed in January 2024

  • Reviewed: 12 January 2024

    9.0
    Suited us perfectly for a family get together in the city.
    • Leisure trip
    • Couple
    • King Suite Flinders Casino River View
    • Stayed 4 nights

    A bit of construction going on outside, not sure what and the restaurant was being renovated but neither were of any major inconvenience. Overall a great stay.

    The room we were in had great views, which of course we paid for, the room was comfortable and the location of the Crowne Plaza was excellent. Only a short walk to most things or hop on the free city tram outside if going into the city.

    Stayed in January 2024

  • Reviewed: 11 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double with Two Double Beds with River Casino View
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast can be improved further. Further glass door of the washroom was next to the bed.

    Great river view from the room. Neat and clean room. Good location.

    Stayed in December 2023

  • Reviewed: 9 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    Room was not ready at 1400 when we went to check in with every one else

    The bed and the pillows where amazing

    Stayed in December 2023

  • Reviewed: 8 January 2024

    9.0
    Good
    • Leisure trip
    • Group
    • Standard Double with Two Double Beds with River View
    • Stayed 1 night
    • Submitted via mobile

    The place is under going renovation so I understand the difficulties but the breakfast was for the most part cold..

    The place is always neat and tidy, very quiet... The location and staff are A++

    Stayed in January 2024

  • Reviewed: 8 January 2024

    9.0
    Very comfortable, classy hotel.in great location
    • Leisure trip
    • Family with young children
    • Standard Double with Two Double Beds with River View
    • Stayed 2 nights
    • Submitted via mobile

    The food choice was very, very limited in both the restaurants, cafes and room service which made ordering food with kids very difficult. The opening hours of the restaurant/dive bar were not great Limited.pool side chairs Being charged $5 every time we ordered room service was ridiculous A light in the bathroom under the sink which could not be turned off which made the room too light to sleep.in No.information provided at all (by staff at check in or in the rooms) about hotel.facilities, where to find them, local restaurants, where to watch fire works etc No gowns.in the rooms to wear to the swimming pool

    Amazing room and view Fabulous kid friendly pool with towels provided Great location 24hr room service 11am check out The kids toy/play/art room The water fountain to.top up food Lots of lifts The thick dark curtains Quiet hotel Happy new year crowns in the room and small.chocolates with room.service

    Stayed in January 2024

  • Reviewed: 8 January 2024

    9.0
    Great hotel in a nice location
    • Business trip
    • Group
    • Standard King Room
    • Stayed 3 nights

    My room had zero view, impeded by a wall from another building, which was disappointing when visiting a city for the first time in over 20 years.

    The hotel was very nice and clean. Room was great and bed was comfortable.

    Stayed in December 2023

  • Reviewed: 7 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 4 nights

    No Laundry service

    Loaction was great.

    Stayed in January 2024

  • Reviewed: 5 January 2024

    8.0
    Very nice location
    • Leisure trip
    • Family with young children
    • Standard Double with Two Double Beds with River View
    • Stayed 5 nights

    Some missing items like tooth brush

    Clean and comfortable

    Stayed in January 2024

  • Reviewed: 4 January 2024

    9.0
    Have stayed multiple times & will again!
    • Leisure trip
    • Couple
    • Standard King Room - High Floor
    • Stayed 1 night
    • Submitted via mobile

    Nothing to fault

    Room & breakfast always great.

    Stayed in December 2023

  • Reviewed: 3 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard King with River View
    • Stayed 2 nights
    • Submitted via mobile

    close to what we like to do

    Stayed in January 2024

  • Reviewed: 2 January 2024

    7.0
    Neutral
    • Leisure trip
    • Family with young children
    • Standard King with River View
    • Stayed 1 night
    • Submitted via mobile

    Staff service and amenities in the room.

    Location and view.

    Stayed in December 2023

  • Reviewed: 2 January 2024

    9.0
    It was perfect.
    • Leisure trip
    • Family with young children
    • Standard Double with Two Double Beds with River Casino View
    • Stayed 1 night

    outside noise

    room location

    Stayed in January 2024

  • Reviewed: 1 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard King Room - High Floor
    • Stayed 1 night
    • Submitted via mobile

    For the price you pay, there wasn't a lot in the room, in the way of extras. Nothing in the fridge other than milk and no snacks at all.

    Location was fabulous

    Stayed in January 2024

Showing 76 – 100

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