3458 Main Beach Parade, Surfers Paradise, 4217 Gold Coast, Australia
#108 of 123 hotels in Gold Coast
Guests' ChoiceBased on 351 hotel reviews
7.1Cleanliness
7.3
Comfort
7.4
Location
9.1
Facilities
7.1
Staff
8.8
Value for money
7.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 March 2024
Jenah
New ZealandThe lift was a bit slow and our shower wasn't great
The affordability meant we could spend more money on exploring for having a cheaper place to stay which was still really nice and all we needed
Stayed in March 2024
Reviewed: 27 March 2024
John
AustraliaTennis court was closed for maintenance, the mattress needed to be replaced. The gym could do with a set of dumb bells otherwise okay. A dumb bell rack for suggestions say 1kg to 10kg pairs.
View, location, friendly people.
Stayed in March 2024
Reviewed: 26 March 2024
Swoo63
GermanyThe airconditioning switched off in the reception area and walkway after hours as it was a very hot and humid time that we were there. Not enough basics in the kitchen, such as salt, pepper, garbage bags for waste and recycling (for foreign and interstate travellers, it is super annoying to have to buy such things and not have space to keep them after the trip), and a decent frying pan that was flat.
Our unit was pleasant and had great views. It was obvious that a few maintenance issues were outstanding, such as a light not working, a leak on the balcony, and kitchen cupboards not closing properly. Tne tennis court and sauna/steam room were not in use due to maintenance issues also. But despite these things, our stay was really pleasant.
Stayed in February 2024
Reviewed: 7 March 2024
Mari
AustraliaFloor is not even - falls risk for elderly
View from the balcony
Stayed in March 2024
Reviewed: 28 February 2024
Brett
AustraliaApartments dated and in need of upgrade.
great location across road from beach and close to tram and bus stops
Stayed in February 2024
Reviewed: 19 February 2024
April
AustraliaBuilding was looking a bit sad on the inside, extension cord in hall way tapped to wall around elevator heading into a room. Building just needs a bit of attention to look nicer
Great location. Room was clean and spacious
Stayed in February 2024
Reviewed: 16 February 2024
Paula
New ZealandFacilities dated, bed quite hard
Lovely views, close to tram and beach.
Stayed in February 2024
Reviewed: 13 February 2024
Jade
Australia- Replacement towels weren't provided unless you pay extra. Had to wash them yourself. Stayed for a week - There were cockroaches in the room - utensils were rusting
- Location was great. Beach was opposite and near a light rail stop - studio was pretty big and balcony was great - Spa was ok
Stayed in February 2024
Reviewed: 12 January 2024
Cassandra
AustraliaThe room itself could do with updating furnishings, but we didn't mind as we spent a lot of time out and about. Cooking facilities in room basic but has essentials for breakfast prep. Cleanliness left some to be desired, but staff were helpful in attending to the issues.
Great location, within walking distance to the beach as well as the main entertainment and shops. Views from the balcony are wonderful, staff were helpful, and I would definitely recommend and stay again.
Stayed in January 2024
Reviewed: 9 January 2024
Adrianna
AustraliaThe facilities were old but not in the best way. Elevator was slow and very noisy - always felt like it was going to break down. The Sauna wasn’t working which I was pretty disappointed with. The out door facilities were blown around and not well kept. A room on our floor had been burnt down which gave a horrible burnt plastic/electrics smell which I couldn’t stand. Luckily the smell wasn’t in the room.
Location was perfect! Room was dated but I really liked that - had a lot of charm and gave the 90s Florida feel. It was clean and tidy and had everything we needed. Front desk were lovely too. Underground indoor parking was great!
Stayed in January 2024
Reviewed: 6 January 2024
Helen
AustraliaCouldn’t get the cooktop to work
Location was excellent
Stayed in January 2024
Reviewed: 4 December 2023
Anita
NetherlandsNothing in particular.
Close to beach and tram. Units are spacious and neat.
Stayed in December 2023
Reviewed: 23 November 2023
Caryl
AustraliaThe venue is outdated, and some of the rooms are residential so occasional smoke smell in the hallway was there. the common areas are motel standards and perhaps a couple decade old, that being said, well conditioned facilities and family friendly so it does what it said it would do. We were grateful we didnt need the aircon, we could leave the window open being higher up, as you can see weather has worn on the outside unit.
We were on level 8 facing the beach, waking up to the sunrise was absolutely amazing!! We were in a simple studio room, bed was comfortable, kitchen had great amenities and the place was clean. The rooftop view was a standout as well. My husband said the sauna/steam and pool were good and he was able to do his hot cold therapy. We loved that theres parking. What made the stay great was Michaelas customer service, just made things simple.
Stayed in October 2023
Reviewed: 18 November 2023
Sarah
AustraliaThe showers hot water pressure and temp could be improved, but that cool shower added an extra element of excitement after a day in the sun.
Great location directly opposite the beach, room had everything we needed for a short getaway. Views were fantastic from ocean, city and river. Staff were all friendly and courteous to visitors and residents.
Stayed in November 2023
Reviewed: 13 November 2023
Yvonne
New ZealandJust loved our stay reasonable price great location, will be back year.
Stayed in October 2023
Reviewed: 6 November 2023
Sarah
AustraliaThe place is pretty run down, my room was clean but not good value for money. There are a lot of permanent residents there.
The bed was comfortable and plenty of eateries close by
Stayed in November 2023
Reviewed: 29 October 2023
Debbie
New ZealandBeing on the 11th floor, bit high for me😳 iAnd if you are not a race enthusiest dont go the week before or while the GC500 is on, its a nightmare! The location of the resort is right on the trackside!
The location
Stayed in October 2023
Reviewed: 24 October 2023
Lauren
New ZealandRoom felt in need of maintenance - we were afraid to use ceiling fan as it was so loosely hanging from the ceiling. Some masking tape covering rough tile edges as well. We noticed some rust in the bathroom. There was rubbish and hair under the bed from the last people staying there. Lifts were a bit slow going up but probably only an issue if you don't like lifts. We didn't realise the apartments weren't serviced so be aware your towels won't be changed and you will need to top up your own coffee, tea, soap etc.
Great location and view of the water. Handy to the tram station nearby, the shops and the beach. Staff were friendly on check in and with any queries we had, nothing felt like a trouble. Room was clean overall. The bed was comfy and the air con was good. We enjoyed our stay and would come again.
Stayed in October 2023
Reviewed: 15 October 2023
Deanna
AustraliaI prefer a walk in shower. Hot water was good. There isn’t much wrong with the property except for the wifi.
The views and the location. The studio was comfortable but the wifi was practically non existent. It was frustrating when one needs to work on the internet.
Stayed in October 2023
Reviewed: 2 October 2023
Paul
AustraliaLock on apartment difficult to open Shower over bath Pool & Spa closed since May Extremely rundown with rotten wood in bathroom Got to pay for wifi Tennis court in very poor condition. Only able to do tea or coffee as no kitchen utensils
Great sea & Hinterland views from lvl 7 Sauna & Steam room great but slow to heat. No plug in bathroom vanity but fixed within 24 hours Front desk very helpful
Stayed in September 2023
Reviewed: 12 September 2023
Lily
AustraliaThe games room had no games and the dartboard & Air hockey table didn't work. The room wasn't the cleanest, especially the couches and pull out beds which clearly don't get checked. The utensils and dishwear were not clean upon arrival, everything was visibly dirty and sticky.
The staff were very kind and welcoming. It is in a fantastic location, close to public transportation, the beach and convince stores. The view from the balcony was gorgeous!
Stayed in September 2023
Reviewed: 28 August 2023
Karin
AustraliaShort reception opening hours. Unclear and hence unsuccessful internet access.
Friendly reception staff. Great location, opposite beach, even had a room with ocean views. Room had everything required.
Stayed in August 2023
Reviewed: 2 August 2023
Dawn
AustraliaCurtains and blinds broken, wouldn't close, too light, too noisy, could hear people talking
View
Stayed in July 2023
Reviewed: 1 August 2023
Teresa
AustraliaNothing
Love the ocean view and location.
Stayed in July 2023
Hamburg, Germany
Agia Paraskevi, Greece
Kranjska Gora, Slovenia
Cavigliano, Switzerland
Wimereux, France
Harbin, China
Kunratice, Czech Republic
Vienna, Austria
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content