190 Elizabeth Street, Brisbane CBD, 4001 Brisbane, Australia
#36 of 142 hotels in Brisbane
Guests' ChoiceBased on 1408 hotel reviews
8.5Cleanliness
8.9
Comfort
9.0
Location
9.5
Facilities
8.6
Staff
9.3
Value for money
7.9
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 April 2024
Benjamin
AustraliaThe TV in the room. The air filtation could be improved. Possibly due for a facelift i.e. carpet, shower heads, ducting, mount a nice TV.
The Staff were amazing at every encounter, explained everything perfectly and were extremely helpful with everything; and happy! Breakfast was absolutely wonderful! No hidden costs. They made sure we would get our moneys worth with the package. Great desk & desk chair + ottoman.
Stayed in April 2024
Reviewed: 26 April 2024
Kerryn
AustraliaWe booked a rate including room, parking & breakfast, but were charged parking as an extra when we left. Once brought to the attention of staff, it was resolved quickly.
Central location for CBD access, rooms were comfortable, bar downstairs was great as we could have a drink and order food without having to leave. Great communication from staff via text messages to ensure our stay was great and when we needed anything, they were available.
Stayed in April 2024
Reviewed: 22 April 2024
Adyn
AustraliaN/A
Complimentary water bottle
Stayed in April 2024
Reviewed: 21 April 2024
Steve_hornby
United KingdomParking was expensive for a weekend. No sauna or steam room.
Comfy bed, good location.
Stayed in April 2024
Reviewed: 19 April 2024
Barbara
United StatesGreat location in centre if Brisbane. Rooms were big, a little dated but very clean
Stayed in April 2024
Reviewed: 18 April 2024
Jo
Australiao
comfortable bed
Stayed in April 2024
Reviewed: 16 April 2024
Fiona
AustraliaHaving vegan and gluten free dietary requirements the breakfast options could have had a little more diversity as these are growing health requirements with a larger demographic.
Service, location and property facilities were great. Very clean and inviting decor. Executive floor extras were very nice. Staff are obviously trained well and service is of a high standard.
Stayed in April 2024
Reviewed: 15 April 2024
Nicole
AustraliaDecor outdated and electrical points showing wires, and the bug that bites
Pool area
Stayed in April 2024
Reviewed: 11 April 2024
Eleana
AustraliaRoom has musty smell, suspect air con filter
Exceptional staff. Clean and comfortable rooms. Delicious breakfast.
Stayed in April 2024
Reviewed: 11 April 2024
Scott
AustraliaWe booked with Hilton to celebrate our wedding anniversary and told the lovely reception person on check in and we were offered a bottle of red wine as a gift which we thought was amazing however it took us the entire time we stayed to get the wine with multiple phone calls to remind the front reception of their offer and when it turned up we were wished a happy birthday? We were also charged for two nights in the executive suite when we only asked for one at check in as we had reservations at another restaurant the other night we were staying. There is also a rather large weed growing in front of the window that somebody needs to pull out - it is being fed by the leaking pipe above it - Room 1604. Also your website states that there is no access to you pool area and so we didn't bring swimmers but people were using the pool when we got there.
Room was clean and comfortable. Staff were friendly and helpful. Breakfast was delicious with plenty of options to choose from and the omelettes were the best we have tasted!
Stayed in April 2024
Reviewed: 11 April 2024
Tracy
AustraliaA little old and outdated
Staff and convenience
Stayed in April 2024
Reviewed: 9 April 2024
Alison
AustraliaPillows were a bit odd - massive & hard!
Location and ambient decor
Stayed in April 2024
Reviewed: 5 April 2024
Tabereng
Papua New GuineaDue to the fact that most of the rooms do not have balconies, you will mostly be in air-conditioned rooms, which may cause nasal congestion if the vents are not cleaned on a regular basis.
Located in the heart of the CBD, the hotel is close to everything. Almost all shops are within walking distance. I love how convenient it is
Stayed in April 2024
Reviewed: 26 March 2024
Martin
United KingdomN/A
Relaxing
Stayed in March 2024
Reviewed: 25 March 2024
Jessica
AustraliaGreat location
Stayed in March 2024
Reviewed: 25 March 2024
Kaye
AustraliaWe love the beautiful ambiance of the bar area, then see the piano and think what a waste it is sitting there doing nothing. Having a daughter who is a jazz singer, I'm used to hearing gorgeous jazz voices with piano accompaniment in that environment. I remember when the Hilton was known for that too. Bring it back, please!
The restaurants have always been good, and we stay there often for date night, but this time, we had afternoon tea, pre-dinner drinks, dinner, and breakfast there, and the food was the best I have had anywhere. Your current chefs and wait staff are amazing! And where did you find those pillows? They're like sleeping in clouds! I have always loved Brisbane Hilton, a beautiful oasis in the city!
Stayed in March 2024
Reviewed: 19 March 2024
Niki
AustraliaThe TV was too small & placed on a stand that was low so difficult to watch while lying down. Also it wasnt changing channels easily but a maintenance guy fixed it
Location was very good. close to the mall & cafes/restaurants. Room was clean and comfortable. Any questions or requests we had were answered quickly
Stayed in March 2024
Reviewed: 4 March 2024
Jenny
AustraliaThe fact that they charged $32 terminal fee on top of an already expensive room cost. We used our visa debit card - our own money then they still slug an extra $32 on top, very greedy. I would recommend you pay in cash when you get there- not happy 😩
Very welcoming, staff lovely. Good location
Stayed in February 2024
Reviewed: 29 February 2024
Margaret
AustraliaLocation was great; room was very comfortable and dinner was lovely thank you
Stayed in February 2024
Reviewed: 28 February 2024
Keith
United KingdomAmenities and food/drink in the executive lounge were limited.
Stayed in February 2024
Reviewed: 24 February 2024
Jeff
Australiaroom design - bathroom lights at night time disturbed partner
Breakfast = very good - staff excellent Executive lounge = needs more variety of canapes Maintenance = toilet roll holder fell off immediately on first touch - fixed promptly
Stayed in February 2024
Reviewed: 17 February 2024
Corena
AustraliaRoom was very dated, booked a twin room for 3 of us, had to get extra towels for third person. Chair in room although comfy armrest is just hanging on, Funky smell when you walk into room
The staff The location Comfy beds
Stayed in February 2024
Reviewed: 11 February 2024
Ann-mary
AustraliaLocation fantastic for easy access to shopping restaurants and the river
Stayed in February 2024
Reviewed: 10 February 2024
John
AustraliaEverything was fine
A homely atmosphere. Everyth
Stayed in February 2024
Torre Nubia, Italy
Milan, Italy
Louisville, USA
Palenville, USA
Catania, Italy
Agia Paraskevi, Greece
Rome, Italy
Rhodes Town, Greece
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content