34 Esplanade, 4870 Cairns, Australia
#17 of 73 hotels in Cairns
Guests' ChoiceBased on 1346 hotel reviews
8.3Cleanliness
8.7
Comfort
8.8
Location
9.5
Facilities
8.4
Staff
8.9
Value for money
8.0
Free WiFi
7.6
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End of dialog contentReviewed: 29 April 2024
Josephine
United KingdomLack of porters to help with luggage
The location was excellent, and the view and balcony on the river estuary side was worth the extra cost.
Stayed in April 2024
Reviewed: 29 April 2024
P
AustraliaN/A
Good location, close to marina and restaurants, in house dining is very reasonable.
Stayed in April 2024
Reviewed: 27 April 2024
Bctony
CanadaAs a 'Silver' Hilton Honors member, I had to argue to receive the free water. Told Hilton Honors privileges did not apply as booking was made through Booking.com. Breakfast finished at 9.30am - too early for a resort/holiday hotel. Reception staff not sufficiently informed of local facilities. Incorrectly told shops would not be open Good Friday because it was Easter.
Clean, functional accommodation in a convenient location. Large and clean bedrooms and bathrooms.
Stayed in March 2024
Reviewed: 25 April 2024
Grace
AustraliaBalcony door was really hard to open in room 514
Great location
Stayed in April 2024
Reviewed: 20 April 2024
Joshua
AustraliaWeather
I enjoyed the room service
Stayed in April 2024
Reviewed: 18 April 2024
Caroline
New ZealandStaff are fantastic, location and the breakfast buffet was excellent
Stayed in March 2024
Reviewed: 17 April 2024
Karey
AustraliaThere was a wedding below in the garden and the music was thumping through our room. The management were amazing though and rectified the situation very quickly.
It was luxurious, clean and in an excellent location
Stayed in April 2024
Reviewed: 13 April 2024
Delia
AustraliaNot a dislike just an observation.Bed linen a little over used and dingy . Could be better .
Recently refurnished throughout the hotel. Our room was perfectly situated over looking the water. Staff very attentive and friendly. Fabulous buffet breakfast with great choices. Evening dining was also very pleasant and convenient for us. Pillows very comfortable. Bathroom toiletries good quality. Daily housekeeping appreciated.
Stayed in April 2024
Reviewed: 9 April 2024
Charu
AustraliaHad to followup with the staff for cleaning the room properly.
Stayed in April 2024
Reviewed: 7 April 2024
Vanessa
AustraliaThe very noisy birds spoilt it for us morning and night
Was a great location good price and great views for upgraded room looking over the bay
Stayed in April 2024
Reviewed: 6 April 2024
Brendan
AustraliaI be ate of the hotel mostly to get variety, value and atmosphere
Cleanliness and comfort of the rooms was first ckass
Stayed in April 2024
Reviewed: 5 April 2024
Colleen
AustraliaThe staff are very accommodating and the location so close to everything in the hub of Cairns.A great hotel for a quick stop over.
Stayed in March 2024
Reviewed: 3 April 2024
Matteo
AustraliaSliding door is outdated.
The view was good during our stay. Location was perfect and facility was available at lltime .
Stayed in January 2024
Reviewed: 2 April 2024
Lyle
AustraliaGood breakfast Checkin lady helpful Margaret at the cocktail bar very pleasant
Stayed in March 2024
Reviewed: 1 April 2024
Mark
AustraliaAir con was noisy and the room needed blackout curtains or blinds
It was very central with a fabulous view, nice spacious room and clean
Stayed in March 2024
Reviewed: 19 March 2024
Sangita
IndiaIn general the staff was good, but at the reception cd have been better informed about things around. Also, there was an error in our billing with a meal charged wrongly - the hotel did sort it out after calling a couple times. The rooms at the end of the corridor (on the swimming pool side) can get very hot
The hotel was v nice. Breakfast was good. The swimming pool exceptional. Excellent location for diving jetty.
Stayed in December 2023
Reviewed: 8 March 2024
Li
AustraliaThe first room, there were lot of ants in that room, for the second room, the quilt covers had minor slightly stains
Staff there are really great
Stayed in March 2024
Reviewed: 26 February 2024
Todd
AustraliaStill being renovated but not a problem
Didn’t have breakfast, proximity to everything was good. Doesn’t overlook mud flats😊Lovely gardens
Stayed in February 2024
Reviewed: 25 February 2024
Robyn
AustraliaDated rooms.
Location
Stayed in January 2024
Reviewed: 17 February 2024
Jeffrey
United KingdomService in the restaurant was poor. Perhaps a staffing issue. The Appertiser was a long time coming and they needed reminding to bring it. Similarly, our drinks took a very long time and, again, a reminder was necessary. A pity, as the food itself was excellent.
The room was great, facilities too; pool, lounge, bar, table tennis. All was comfortable, well appointed and clean.
Stayed in February 2024
Reviewed: 15 February 2024
Dennis
AustraliaInterior is a little dated
Great location, facilities, and views
Stayed in February 2024
Reviewed: 7 February 2024
Robin
United KingdomAll good
Location and staff
Stayed in January 2024
Reviewed: 6 February 2024
Ingrid
AustraliaRenovations and water damage
The pool
Stayed in February 2024
Reviewed: 2 February 2024
Kl_ontheway1
Australiabreakfast is good but sometimes there is wait to get in during busy morning
best location, great service.
Stayed in January 2024
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