34 Esplanade, 4870 Cairns, Australia
#16 of 75 hotels in Cairns
Guests' ChoiceBased on 1373 hotel reviews
8.3Cleanliness
8.7
Comfort
8.8
Location
9.5
Facilities
8.4
Staff
8.9
Value for money
8.0
Free WiFi
7.5
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End of dialog contentReviewed: 20 May 2024
Bipin
AustraliaBreakfast didn't have many vegetarian options, even though it was requested upon booking.
View from the room was excellent, we really loved it, Rome size was ok, it should be little, bigger for two double beds.
Stayed in May 2024
Reviewed: 19 May 2024
Amanda
AustraliaAnother guest trying to access our room at 5am by mistake, but that is of course no fault of the hotel's.
Friendly staff, beautiful room, excellent location, good value for a 5 star hotel.
Stayed in May 2024
Reviewed: 19 May 2024
Horowaewae
New ZealandGreat location, , friendly and helpful staff. Loved the healthy breakfast selection.
Stayed in May 2024
Reviewed: 18 May 2024
Ya
CanadaRestaurant not open for lunch. The front door is not automatically open. With all the luggages it’s a bit hard.
Helpful and friendly staff. Good location and clean room. Breakfast is excellent.
Stayed in May 2024
Reviewed: 16 May 2024
Francis
Australiastaff friendly. central to everything. good value.executive lounge very good.
room was dated, however very clean and well maintained, had access tom the executive lounge and very good service and comfy a bit dated but staff made up for it. friedndlirst staff I have encountered in a hotel for years.
Stayed in May 2024
Reviewed: 15 May 2024
Sanjaybbnl
IndiaLocation is beautiful
Stayed in May 2024
Reviewed: 13 May 2024
Brendon
AustraliaCheck in, room was really nice and quiet, easy to access
Stayed in May 2024
Reviewed: 13 May 2024
Amber
AustraliaAircon stopped working
Location
Stayed in May 2024
Reviewed: 10 May 2024
Michelle
AustraliaDidn’t have a room facing the water.
Close proximity to the Convention Centre.
Stayed in May 2024
Reviewed: 8 May 2024
Karina
AustraliaVery minimal facilities. No spa centre. No kids activity packs.
Staff were amazing! They took care of all our needs! Breakfast was great.
Stayed in May 2024
Reviewed: 6 May 2024
Richard
AustraliaNothing
Location was excellent .But the highlight were the staff. Must be a great management team as the staff had an excellent customer service focus and great culture
Stayed in May 2024
Reviewed: 29 April 2024
Josephine
United KingdomLack of porters to help with luggage
The location was excellent, and the view and balcony on the river estuary side was worth the extra cost.
Stayed in April 2024
Reviewed: 29 April 2024
P
AustraliaN/A
Good location, close to marina and restaurants, in house dining is very reasonable.
Stayed in April 2024
Reviewed: 27 April 2024
Bctony
CanadaAs a 'Silver' Hilton Honors member, I had to argue to receive the free water. Told Hilton Honors privileges did not apply as booking was made through Booking.com. Breakfast finished at 9.30am - too early for a resort/holiday hotel. Reception staff not sufficiently informed of local facilities. Incorrectly told shops would not be open Good Friday because it was Easter.
Clean, functional accommodation in a convenient location. Large and clean bedrooms and bathrooms.
Stayed in March 2024
Reviewed: 25 April 2024
Grace
AustraliaBalcony door was really hard to open in room 514
Great location
Stayed in April 2024
Reviewed: 20 April 2024
Joshua
AustraliaWeather
I enjoyed the room service
Stayed in April 2024
Reviewed: 18 April 2024
Caroline
New ZealandStaff are fantastic, location and the breakfast buffet was excellent
Stayed in March 2024
Reviewed: 17 April 2024
Karey
AustraliaThere was a wedding below in the garden and the music was thumping through our room. The management were amazing though and rectified the situation very quickly.
It was luxurious, clean and in an excellent location
Stayed in April 2024
Reviewed: 13 April 2024
Delia
AustraliaNot a dislike just an observation.Bed linen a little over used and dingy . Could be better .
Recently refurnished throughout the hotel. Our room was perfectly situated over looking the water. Staff very attentive and friendly. Fabulous buffet breakfast with great choices. Evening dining was also very pleasant and convenient for us. Pillows very comfortable. Bathroom toiletries good quality. Daily housekeeping appreciated.
Stayed in April 2024
Reviewed: 9 April 2024
Charu
AustraliaHad to followup with the staff for cleaning the room properly.
Stayed in April 2024
Reviewed: 7 April 2024
Vanessa
AustraliaThe very noisy birds spoilt it for us morning and night
Was a great location good price and great views for upgraded room looking over the bay
Stayed in April 2024
Reviewed: 6 April 2024
Brendan
AustraliaI be ate of the hotel mostly to get variety, value and atmosphere
Cleanliness and comfort of the rooms was first ckass
Stayed in April 2024
Reviewed: 5 April 2024
Colleen
AustraliaThe staff are very accommodating and the location so close to everything in the hub of Cairns.A great hotel for a quick stop over.
Stayed in March 2024
Reviewed: 3 April 2024
Matteo
AustraliaSliding door is outdated.
The view was good during our stay. Location was perfect and facility was available at lltime .
Stayed in January 2024
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