We were looking forward to using the sauna but it didn’t work, went to the front desk they said just push the button but both of could not get it to work. In the end we sat in it for a while pretending it was working while smelling the cedar. LOL

Fairly good all round

Stayed in March 2024

In room facilities were lacking such as a microwave but no bowls, plates, knives or forks- dish washing liquid but no plug. Minimun tea and coffee supplies only. No fly screen on bathroom window- should be an easy and cheap fix while protecting customers for mozzies and bugs.

The rooms were very spacious and the hotel had good parking available.

Stayed in April 2024

Didn’t clean our room or stock up milk etc

Value

Stayed in April 2024

Location

Stayed in April 2024

View

Good location

Stayed in April 2024

No little milk in the fridge, random single toenail clipping on the bed. Hard to find the room.

It was a tidy little room and the beds were comfortable. The staff were really nice and the location was good.

Stayed in April 2024

Front stage lady wasn't not helpful at all, she was not just inefficient, but pretty rude. The hotel have requested $100 AUD bond when checking-in, and they circle the money for a whole week after you've checked out. They've set a lot of rules regarding bond, which stressed us very much. We were also given a room 1000 miles away from the elevator, when there are actually other rooms available. The room was on a floor which the elevator doesn't get to, so we needed to walk up and down stairs over and over during out stay. Furthermore, the hallway was totally dark, even emergency lights were off, which I believe was illegal. Also, you can hear all sort of noise throughout the night, so if you need a good night sleep, this is probably not the place for you.

Location was good, price is fair, room was clean.

Stayed in April 2024

Room 103 has a very noisy air conditioning system that needs to be looked at very very noisy otherwise a good stay

Stayed in April 2024

Quite old and outdated. Broken shower door handle, dirty curtains. Things typically assumed to be provided at a motel stay incurred additional fees or only at request (housekeeping, later checkin, fresh towels, empty bins etc). Owner at breakfast cafe yelled at the cook in front of customers (including children).

View of marina. Quiet location.

Stayed in April 2024

Bathroom floor tiles were very slippery when wet and the shower fitting was not functioning properly. Breakfast options were very limited, International Roast coffee was the çhoice'!!

The room facilities were fine, clean and in good condition.

Stayed in April 2024

A light bulb was out that would have been useful. The TV kept freezing and we informed staff, they told us they would replace it the next day but that didn't happen. They had to leave the wall cover panel down as we had to keep turning it off at the power point as we couldn't turn it off or change anything with the remote. The taps need to be replaced as it was difficult to get the temperature right in the bath/shower/sink. We accidentally slammed the door with its automatic shutter and were also woken up by the next rooms door been slammed early.

The beds were comfy, the room was big enough, liked having the bath tub and the shower. Was good having secure and quiet parking with kids.

Stayed in April 2024

Noisy slamming of doors and can hear people through the floor stomping around at night. Boats mooring as well bit noisy at times. 10km hr speed limit into complex is a bit of a pain, smelly bathroom drain.

Good priced, spacious room, clean and decent for the price, pleasant staff, nice burger at the restaurant

Stayed in April 2024

Late check in staff unhelpful in obtaining access to room

Stayed in April 2024

Good night sleep

Stayed in April 2024

The room smelt of cigarette smoke. There were minimal amenities in the room - cups, cutlery etc, There were young kids playing in the courtyard at 11 pm, which was very noisy. The carpet in the walkway was very dirty. It needs some TLC but the new owners are very pleasant. They need more staff rather than trying to do everything themselves

The restaurant and bar were excellent. Great value. The staff were very friendly. The bed was comfortable. The view was nice. Good car parking - no extra cost

Stayed in March 2024

Needs deep cleaning many surfaces are dirty

Good location, but the hotel is run down. Understaffed and needs a good clean. Including the restaurant area which also needs deep cleaning

Stayed in March 2024

$100 deposit that still has not been returned

Food

Stayed in April 2024

The late fee- some might believe it’s a good idea however I phoned ahead to discuss a late check in. I was advised they don’t do a late check in and I would be charged a late fee. Even tried explaining the late check in reason however it was not accepted. The lady at reception also tried to charge me again for our room I was thankful to realise before paying the amount which was not told to me I had to check myself again not a huge problem, but unpleasant…

Reception was well presented.

Stayed in April 2024

It was a maze to find the room. Was hard to find a direct route to the car park from the room without using the lift. The lift broke one time. I was too afraid to use it after that. There was mould in the bathroom. The fire alarm was going off one day. Even though it was no smoking people were still smoking on the balcony. Not hotels fault but might need to set up smoking locations and put up more signs. The bins in the car park stunk, had to hold my breath walking to the car. There was no toaster in the room. The cattle broke after i used it first time. For the whole 5 days we were there our room was not cleaned at all and our towels were not changed.

Location was good. A bit hard to find at first but with Google's help it was all good. Not far from the shopping center with woolies and aldi. Only down the road from the theme parks.

Stayed in April 2024

The staff was good but was over-worked including the same staff at reception as well cleaning rooms.

It was a nice hotel with comfortable beds and good sized room. It had good views and great location. Staff were helpful and everything was there including laundry.

Stayed in January 2024

however place looked in need of major maintenance and TV did not work properly there were many cracks in tiles around bath tub and a piece of missing facade outside our room

Bed was comfortable choice of pillows room was clean

Stayed in April 2024

We had no smoke alarm in our room and part of the building outside had fallen off and there was a huge chunk just laying there on the patio. The night we stayed there all the alarms went off, no one was worried or told to leave. The fire department came, made our boys night they got stickers

Food was good just on the small side. Pool area and view were amazing. Would go back again if with the small problems we had.

Stayed in April 2024

The view was great and so was the privacy.

Stayed in March 2024

Hotel dated, dirty in parts of hallways, dated room, greay finger prints all over the TV surround (not kids as too high up)

Did not eat there. Overnight stay while visiting family

Stayed in March 2024