15 Florence Street (Corner of Florence and Lake Streets), 4870 Cairns, Australia
#46 of 75 hotels in Cairns
Guests' ChoiceBased on 431 hotel reviews
7.5Cleanliness
8.1
Comfort
8.0
Location
8.7
Facilities
7.6
Staff
8.5
Value for money
7.5
Free WiFi
6.2
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End of dialog contentReviewed: 22 September 2023
Rebecca
AustraliaThe staff were very friendly and accommodating, hotel was located central to all the main things in town and everything was within walking distance.
Stayed in September 2023
Reviewed: 22 September 2023
Racheal
AustraliaThe rooms have been refurbished, feeling fresh and in date.
Stayed in September 2023
Reviewed: 19 September 2023
Kelly
AustraliaNo car parking available, some times you can get one of the 4 spaces for $25 a day
Love how close it was to the main street for most things to do in Cairns
Stayed in September 2023
Reviewed: 17 September 2023
Nicole
AustraliaThe lift was broken the first couple of days and so getting our luggage to the our room was difficult as we had too flights of stairs to walk up. We would have preferred some kind of mini kitchenette as it made it difficult eating out all the time. The view wasn't great. The tiny table was too small. I had trouble understanding the receptionist with a strong accent.
The bath was awesome. The pool was nice. We needed to have a parcel delivered to us and it was delivered to the hotel for us to collect. We received the parcel without any hassles. We thoroughly enjoyed our steaks on steak night. We are both chefs and they were cooked to perfection. The buffet breakfast was substantial and well presented.
Stayed in August 2023
Reviewed: 17 September 2023
Small
AustraliaNot enough milk and tea bags in room.
Excellent shower and toiletries.
Stayed in September 2023
Reviewed: 14 September 2023
Rodney
RussiaThe place in dated. Strong smell of hydraulic oil when exiting lift.
Ease of checking in
Stayed in September 2023
Reviewed: 12 September 2023
Ray
AustraliaRoom was comfortable
Stayed in September 2023
Reviewed: 11 September 2023
Claire
AustraliaBreakfast was only ok
Clean, comfortable, well priced, nice staff
Stayed in July 2023
Reviewed: 6 September 2023
Sandra
AustraliaConvenient location. Short walk to marina.
Stayed in September 2023
Reviewed: 31 August 2023
Michelle
New ZealandVery basic for a 5 star hotel
Location
Stayed in August 2023
Reviewed: 29 August 2023
Rosaland
AustraliaClose to main road
Room
Stayed in August 2023
Reviewed: 27 August 2023
Jamie
AustraliaNothing.
Central to main areas of Cairns.
Stayed in August 2023
Reviewed: 25 August 2023
Roma
Australial was unable to turn off the fan which l found unnecessary.
Stayed in August 2023
Reviewed: 21 August 2023
Clare
AustraliaIt was difficult to sleep as it was very noisy the night I stayed there
Central location
Stayed in July 2023
Reviewed: 19 August 2023
Liana
AustraliaTowels weren't replaced daily they were hung and bed was remade just not given fresh towels Bar had limit stock of alcohol and was not able to make most drinks on the menu staff were doing an amazing job with what they had
The team were very helpful and knowledge and everyone was very friendly made our honeymoon stay wonderful
Stayed in August 2023
Reviewed: 17 August 2023
Gweneth
AustraliaAirconditioner didn’t work. Bathroom very small.
Location, clean & comfortable rooms.
Stayed in August 2023
Reviewed: 17 August 2023
Dom
AustraliaThe hotel itself is quite old, especially the laundry facilities. The downstairs room we were in had dust covered air cons. Balcony was filthy. Breakfast buffet has limited variety. We stayed for 5 days and were tired of the same food and lack in variety. Wifi was appalling - good luck connecting the TV's to watch any smart apps.
Upstairs rooms were quieter, brighter and felt far more welcoming than downstairs. Rooms were clean and housekeeping does a great job daily. We requested to move upstairs and the staff were very accommodating. Staff genuinely assisted everyone well. Restaurant food was nice, happy hour was good value.
Stayed in July 2023
Reviewed: 15 August 2023
Christine
AustraliaNothing happy with everything
The staff very very helpful
Stayed in August 2023
Reviewed: 14 August 2023
Jennifer
AustraliaNo coffee pods in our room
Location
Stayed in August 2023
Reviewed: 11 August 2023
Teresa
AustraliaItems in buffet breakfast needs to be reastocked more frequently.alot of stuff was empty
Close to everything
Stayed in August 2023
Reviewed: 10 August 2023
Ams78
AustraliaCarpet around the Spa! And the front door has issues locking.
Location Location Location!!! Clean and tidy service areas, Great on sight restaurant. Comfortable, clean, spacious room with cute little spa!
Stayed in July 2023
Reviewed: 2 August 2023
Nettie
New ZealandVery basic breakfast. Pool area only had 3 double lounge pods making it impossible to have more people enjoying the pool area.
Clean and handy to waterfront. Excellent tv
Stayed in August 2023
Reviewed: 30 July 2023
Melinda
AustraliaThe bathroom was very small.
The bed was super comfortable!
Stayed in July 2023
Reviewed: 30 July 2023
Emily
AustraliaWhen I booked online it said I could pay with Diners club credit card. When I went to finalise my bill found out Diners was not accepted as a form of payment even though it said on my booking. It got me by surprise as you budget accordingly. The Family room was great the only thing I can fault it is that it doesn't a full length mirror.
We stayed at the family room. It was worth staying in. It came with a balcony in each room. The location was very central to everything. The price I played came with breakfast which was good. The pool area was nice as well.
Stayed in July 2023
Reviewed: 29 July 2023
Jennifer
AustraliaNoisy with traffic and late night parties
Family room had two tvs - one in each room. Also clean and comfortable
Stayed in July 2023
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