My husbands 4ww did not fit through bathroom door. On last night had no TY and cod not. make coffee as we had no powe

Stayed in March 2023

little sand flies in the room we got bitten

handy to everything

Stayed in December 2022

There is no possible way that I would stay here again the coke in the post mix was terrible everyone complained and they didn’t even have any of the wine on the wine menu really hard to find any positive’s way overpriced rooms that were not very clean and smelt really musty not a very nice experience.

the staff tried very hard but where not experienced.

Stayed in January 2023

Close to shops

Stayed in November 2022

the property was very dirty , very very dirty

note

Stayed in October 2022

Cleaner room, carpet was dirty and the room smells. Strictly non smoking in n outside the premises

Continental Breakfast was very ordinary location is good

Stayed in September 2022

We visited from Exmouth, booked 2 rooms to stay in this hotel with family and wasn’t advised at time of booking that the pool was empty and not available for use and the night restaurant was closed for a private function on the night of our stay. Extremely disappointed. We would not have made the booking had we known. There was also no mention from staff about the po or restaurant at time of check in. They were friendly enough. But no information provided. A small sign out the front advising of the private function only.

The location of the hotel.

Stayed in September 2022

Amend the wed site to tell the truth 1/ NO POOL or place to sit and relax 2/ attitude of the staff was (if you don’t like it leave)2/ being hassled by ppl wanting to do room maintenance that should be done when no one is there 3/ wifi is rubbish to slow 4/ were sent to a room that had not been cleaned 5/ the breakfast was a joke dried cereal toast sandwiches. No fresh fruits yogurt was told if you want nice coffee there is a shop down the road really $269 and can’t even get a simple good coffee..

Nothing no hot food coco pops and coffee was about it no chef on not even any fruit or orange juice out of a score of 10 I give it a zero

Stayed in August 2022

we paid top dollar for a room. there was no dinner, as reaturant was closedbreakfast was very very basic, and the pool had been emptied and all we wanted was a swim. overall we loved karratha so much we came back again. but we staying elsewhere this time. we always stay at ibis when ever we travel but sorry guys we won't be staying again..

not much was disapointed really

Stayed in August 2022

Nothing

Location was great

Stayed in July 2022

I ordered room service dinner. Requested well done scotch fillet well done as both staff recorded. Meat came bleeding with raw vegetables I couldn’t even eat it. Informed staff but no refund was offered.

Staff friendly and helpful.

Stayed in July 2022

no vehicle security and lots of midgies in the room

handy to everything

Stayed in July 2022

upon checking in I waited 5 minutes for someone to come to reception to check us in - it was early 5:30pm in the evening. Then, after getting keys to room, went to that room to open the door and the smell of poo! The room had not been made up and was used and someone hadn't flushed the toilet and it was literally sickening. went back to the reception and the new employee didn't know how to change rooms, so waited another 15 minutes for her supervisor (who was also playing cook, as I was told, no staff). Then finally we got a new room. There was an iron, but no ironing board, so had to use the floor. There was only 1 tea bag for refreshments, and some coffee, but me and my husband only drink tea, so shared that 1 teabag given. We will not be staying at this property again. Sorry. As a member of Accor I also am shocked of the quality.

Location. the lady at the reception when booking out was very apologetic for the events that occurred in our stay.

Stayed in July 2022

Over priced for the room, very dark and the room had a very stale smell. only one chair which made it difficult

Stayed in April 2022

Great location & the staff were very friendly & helpful. Nice big room too 😊

Stayed in June 2022

Very tired accommodation that requires renovation

Location

Stayed in June 2022

There was a party in the room above starting at about 3am and I got no sleep.

Room smelt odd and stale, had to open windows and door to vent the room, air con may require a good clean.

Stayed in June 2022

All good

Spacious and clean

Stayed in May 2022

Room did not get serviced, we had to go to reception and ask for it to be done, towels still didnt get changed. The walls were paper thin, two upgrades were paid for and still the room was basic at best, not sure what the upgrades had been done other than a retiled bathroom which involved you needing to hang 1 towel above the toilet, not even a teaspoon provided in the room just wooden sticks. $926 for 4 nights in a very basic, unserviced motel room was way overpriced

Proximity to shops

Stayed in May 2022

. The bed was so hard. And it cost $28 dollars for breakfast please go to mac Donald it cheaper and better. Sorry to say but it true.

Stayed in May 2022

old decor untidy grounds -doing work

in town

Stayed in May 2022

The price of room

Location

Stayed in February 2022

I did loge a complain before no one has contact me so what is the purpose of this second questionnaire, I have paid $216.00 for one night stay, room dirty, TV and Wifi dint work, toilet dirty, bed stain and bad odour, poorly customer service they shut the admin office far to early and the next day they open far to late to loge any complain. Very disappointed with booking to its member to recommend this type of hospitality.

none so ever, very unhealthy place to stay.

Stayed in April 2022

nothing over highly over priced for what it is . worth only half the room rate

Stayed in March 2022

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