No shampoo or conditioner in the bathroom.

Breakfast was great and wonderful that it was included in our room price. Huge comfy bed with great linen and comfy pillows.

Stayed in February 2024

The walls were very thin or maybe just noisy neighbours; in which case isn't the hotels problem. Could here everyones conversations very clearly from our room when they were walking through the corridor.

Location was perfect as we were going to a concert at Qudos Bank Arena. Room was better than expected and very much value for money considering the location! Staff were super friendly and helpful.

Stayed in February 2024

The one and only criticism I have were the curtains (which looked like they were blood spattered and straight out of a murder scene, any colour but red would have been okay, photo included for reference). They were good for a laugh, not so much for sleeping though 😂 other than that, there was nothing else to be disliked.

Location was perfect for concert goers (within walking distance to train station), great value for money, front desk staff were exceptional, hotel amenities were excellent, breakfast and dinner were fantastic, the room was really clean and the bed was comfortable. Would definitely stay again.

Stayed in February 2024

Full rate parking was quoted even after checking in at 10pm

Value for money

Stayed in February 2024

On Demand movies, they would play for a random amount of time before they would stop then restart at the beginning again. I fell asleep to one and woke up with it still playing probably had been looping the entire time. Just put in Netflix & Disney+ at least they would have worked better. Also room I was in unsure of others needs some maintenance the shower head had to be pointed to the wall and even then water flowed over the little hump under the shower door and soaked the shower mat. Not having a mirror in front of the sink was odd. Where the mini-bar fridge was there was some damage probably a new bottom put under it as wood was damaged at some point in past. Also a few extra hangers would be nice than just two.

Location of the hotel although I didn't know it was there and went to the one that was further away the Ibis Budget who couldn't find me in their system and told me I was booked at the other Ibis that shared reception with Novotel.

Stayed in February 2024

The shower in our room easily floodable so needed to watch out for slippery floors. There is drainage but water seems to go every where but!

Loved how close the venue was to acor stadium! Nice and quick walk. Very close to cafes and take away options. Great location. The staff were also wonderful and friendly, great sense of humour and professional. The bed was very comfortable!

Stayed in February 2024

There was rubbish stacked in the fire escape. That is dangerous and illegal.

Stayed in February 2024

None

Reception was fantastic welcome 😁

Stayed in February 2024

Only 2 EV chargers in the carpark. (Both full). Only 1 uncomfortable chair in the room. No PowerPoints next to bed and kettle.

Location, bar, restaurant, car park, staff

Stayed in February 2024

They couldn't confirm that parking would be available. There is more parking 200 metres away but that was too far for me as I was by myself. There was an alarm clock in the room ( 502 ) that displayed the wrong time. I tried twice to change it with no success. Just annoying when you wake up in the middle of the night and look at the time

Breakfast was great - smorgasbord with lots of variety of hot and cold foods. Location was good, easy to find. The view out the window of Olympic park is amazing. Only a few steps to Accor stadium .

Stayed in February 2024

No parking was available

Stayed in January 2024

the air on was barely cold it was quite uncomfy trying to fall asleep even though we had the air on on the coldest setting and on high the air was not cool enough

it was very close to everything in olympic park

Stayed in February 2024

House keeping didn’t take dirty towels or room service plates , and I found my pj’s that were on the bed strewn over the floor.

Location perfect for Olympic park and train station- a facilities perfectly adequate

Stayed in February 2024

In one of the rooms we had a dated tiled shower floor (2nd room was great and updated with shower tray). The whole bathroom flooded and seeped out into the room carpet and took over 20 minutes to drain away. On check out I let the reception staff know, but the response of 'that's ok' was not what I expected to hear. There was a big plumbing issue that would lead to mould issues if not addressed.

We booked 2 rooms. Check in was great, friendly, informative staff. The rooms were clean and had a large comfortable bed. Equipped with tea and coffee, they were bright and was perfect for an overnight stay to see a concert. Location to the arena was perfect. We had a meal in the hotel restaurant which was really nice and not badly priced. But outside the hotel there were other places to eat. The rooms did feel a little dated, however they are doing renovations in the lobby so they might be extending this to refurbish the rooms. On check out it was very loud in the lobby as they were using jack hammers and it was a little hard to hear the reception staff. This noise did not carry through to the rooms and you only knew once getting out of the elevators. All in all it was a pleasant stay and perfect for what we needed.

Stayed in February 2024

dirty sock on the floor when I arrived

location

Stayed in February 2024

feather pillows would have been better

The location was suitable for our visit to the tennis

Stayed in January 2024

bathroom

location

Stayed in January 2024

They didn’t have a microwave and even though the bed was made each day and sometime the towels etc changed no other service for example clean coffee cups etc

Location, the bed and it was reasonably quiet

Stayed in January 2024

Basic for the price. Very measly offerings - 2 teabags, 2 sugars, 4 tissues left in the box, 2 cookies the size of my thumbnail. Nowhere to plug the kettle in unless you unplug something. The bed was a bit soft but ok for just one night.

Perfect location. Very quiet.

Stayed in January 2024

Extra parking fees.

Beds were comfortable and good to be able to access Breakfast at Novotel next door

Stayed in December 2023

Shower was horrible had no pressure to it at all and with the cold water off the hot was only warm . In previous stays I had not had this issue tho so may have just been room 208

Comfortable beds , selection of tv channels, location

Stayed in January 2024

great staff and room..just the location is a bit far about 45 minutes by train from Sydney CBD..but this is the cheapest one I could find for New Year. so far we had a great stay. Easy access to train and the area is very quiet...not much of people around.

Stayed in January 2024

Only problem I had is I think the carpets need to be vacuumed more frequently and better bin options for the rooms.

Great locations, all staff I encountered were so nice and helpful. The beds were so comfy!!! I had the best sleep with the pillows provided. I usually have trouble getting comfortable but these beds and pillows knocked me straight out! Room service was a hit!

Stayed in January 2024

Clean, tidy, Staff were super helpful and very kind, cleaners did an amazing job.

Stayed in January 2024

Air Con was broken, and in 35+ degree days it wasn't pleasant. The first 2 nights were quite warm and then engineering came and tried to fix it and it was a little colder but nothing to the extent of what the temperature was set to.

Location was great, room was nice and everything was laid out nicely. Amenities were good to an extent

Stayed in December 2023