The room is small.

Good location

Stayed in March 2024

We didn't have our rooms close, as requested some time in advance. Our room wasn't the configuration requested. Our second room was occupied. When we entered there were people in the room, very embarrassing. A trip back to reception and another room was issued but this none of this should have happened. It wasn't a last minute booking.

Location, staff, Restaurant and amenities were all good.

Stayed in April 2024

Breakfast wwasn't included

Staff were friendly

Stayed in February 2024

Smokers around the foyer

Location, good size room. value for money

Stayed in April 2024

Location was good, clean room but standard size.

Stayed in April 2024

Unfortunately, the noise in the area, but that’s nothing the hotel can do anything about n

Central to where we wanted to be.

Stayed in April 2024

Convenient location and cleanliness.

Stayed in April 2024

So far dogood

Location was so convenient and close to Sydney cbd.

Stayed in April 2024

The room could have been cleaner, especially the bathroom and curtains.

Easy check-in. Location makes getting around Sydney easy. Price was good.

Stayed in April 2024

Nothing

Location

Stayed in April 2024

Room did have a funky smell had to get someone to use room deodoriser

Great location walking distance to restaurants room was a good size comfortable bed

Stayed in March 2024

Don't go with the hotel offer for parking at Wilson's. The station charges less then the hotel quotes. Paid $79 versus quite of $105.

Bed comfy, Choice of pillows all very clean. Shower pressure very good. Large fluffy towels. Quite busy with a lot of short stay foot traffic but not a problem. Recommend Joe Blacks next door for breakfast and Harry's over the road for drinks and lunch.

Stayed in April 2024

Nothing. Everything was good

It was so nice, clean and comfortable. Central to everything. Very friendly staff.

Stayed in April 2024

There was a really bad smell in the room, like there had been an animal in there.

Stayed in April 2024

Soap container in the shower was empty

Location was great, breakfast was great. The room was ready early, helpful staff

Stayed in April 2024

WiFi is not stable and always drops.

location is good, bed is comfy.

Stayed in April 2024

See above

Prompt attention when the air conditioner and the TV had problems. Grateful for that. The bed was extremely comfortable. Disappointed in the location, with few eating places nearby. Close to Museum Station which was great Didn’t like the Japanese in-house restaurant and the cocktail glass at Happy Hour was mean in size, so only visited once there.

Stayed in April 2024

Location is adequate rather than spectacular and it's located on the Surrey Hills side of the city. Then again, it's a short downhill walk down Golbourn Street to the main shopping district so all good there - the return walk is uphill, though. The lifts are very old as this was the old Travelodge hotel. See my other review...

My first stay at this hotel was one night - I would later return the same week for a longer stay. First impressions were good, although they were fully booked and couldn't give me an early check-in. Staff seemed friendly and they had quite a lot for sale at the front desk like sandwiches and drinks. Room was good (quiet!) for an overnight stay. Good facilities. Breakfast was included and very tasty, although the venue is nowhere near big enough for the number of diners...

Stayed in April 2024

Nothing

Location. Kitchenette, floor 9.

Stayed in April 2024

This hotel used to be a Travelodge and the lifts are old and terrible. I got stuck in one of the lifts for ten minutes where the buttons would not react. It was unnerving when I was at my floor and the lift doors would not open. Pressing the emergency intercom button did nothing except make a noise but thankfully after a while I pressed Ground floor and it sprang into action. The staff said they would look into it. There was also a messy and inconvenient evacuation at 12am when the fire alarm went off. It was chaos. There was no announcement from management, just one poor male staff member on the desk who said it was an error (my guess is that someone was smoking or vaping in one of the rooms). Safety procedures need to be reviewed, in my opinion.

The staff at this hotel are very friendly and accommodating with good customer service skills; asking for extra toilet rolls or English breakfast tea was no issue for them. The aircon was busted in my original room so they moved me without a fuss. The room is not that large but very well featured with a small bar fridge, good coffee and tea making facilities (large coffee mugs - yes!) and small pods of milk. The TV was a decent-sized Samsung smart model and the beds were okay with reasonable support. Breakfast was included in my rate and very good too, with a pleasing variety of food that was frequently replenished, unlike at some better-known 5 star hotels I could name and shame! What a great stay in Sydney!

Stayed in April 2024

I made a mistake with the initial booking and to solve the issue before arrival was challenging. Communication with the management of Ibis Group was atrocious. Not even Booking.com was able to communicate with them and assist. After endless amount of calls, messages and emails, they finally responded.

When we got there, everything was great. Staff were friendly and assisted us quickly with any issues or needs.

Stayed in April 2024

The breakfast was overpriced and a bit cold Toast was good Fire alarm in the middle of the night Staff need training to manage this people were being checked in as fire truck pulled up ???

Central

Stayed in April 2024

When we checked in, our toilet was noisy and the water inside the flush didn’t turn off - plumber was arranged and issue was fixed the next day :)

Great location and helpful staff

Stayed in March 2024

more variety

Stayed in April 2024