The shower fan was extremely noisy, sounded like Chewbacca which could lead to noise complaints. Also the shower head had calcification which reduced pressure and required picking at the rubber nubs to fix which took time, submerging the shower head in some CLR cleaner every now and again would remedy this. The toilet seat was loose and the remote for the heater in the bathroom not working. Staff did well to make the bed and change the towels over but didn't clean up the dirty dishes. These are just constructive criticism we wanted to add to improve future stays.

Staff we met at check in was absolutely lovely and it was unique to stay at a themed castle. Its a bit away from the city centre so it was very quiet and very close to the freeway for easy access to get on.

Stayed in April 2024

The only tiny small thing was that the restaurant wasn’t open so we had to go out for food. Dinner and breakfast

Stayed in March 2024

Bathroom could do with cosmetic upgrade such as fresh paint and bath area new silicone.

Room nicely decorated and beds comfortable. Castle grounds very pleasant and enjoyable for kids.

Stayed in April 2024

In our room the shower door wouldn’t close the heater in the bath room wouldn’t turn on and the tiles were very slippery when wet

Room was great !!

Stayed in April 2024

Comfortable bed in a castle setting. Large bathroom with views. All appliances needed supplied.

Stayed in April 2024

Carrying all our bags up the steps at the front and around to our room was tiring but next time I will pack a trolley to put them in or use bags with wheels.

Value for money and the experience of staying in a castle. The view during the day and at night were awesome.

Stayed in April 2024

Leak in bathroom roof ,sparbath not working, curtains missing some hooks rainingall night.

Nice room

Stayed in April 2024

A fair way out of town but not problematic if you eat prior to arrivl

A bit different. Good noise insulation. Had kettle, microwave and toaster, which was unexpected bonus. Didn't see any staff but they were responsive with answering messages.

Stayed in April 2024

Many of the fittings in the room were broken or not present No breakfast facilities until after 9am Shower pressure pretty ordinary

The theatre of the rooms Well stocked mini bar Heater on prior to arrival Generous access to the castle experience late afternoon and next day. The pricing of rooms made is accessible to families

Stayed in April 2024

Noise from adjoining rooms was quite loud especially if there were young children.

We arrived very late and the late arrival instructions were excellent and very easy to follow. The room was large and comfortable. It was also very atmospheric being inside the castle walls.

Stayed in April 2024

Restaurant wasn’t open so had to go out and get dinner.

Amazing experience. Kids loved being able to walk around after hours and have access to the playground. The room was lovely.

Stayed in January 2024

There was nowhere apart from the basin in the bathroom to wash dishes. Nothing to wash them or dry them with. I had to use our one and only hand towel. Wet one end dry the other. Very awkward. Also a price list of mini bar items would've been nice.

Loved the castle. The activities provided for kids were the best. Staff were mostly lovely. The atmosphere of the place was great. The kids were excited to be there. I will definitely be back.

Stayed in April 2024

The grounds were a little tired

The character was unique, and running about on the grounds after dark was really fun for the kids

Stayed in April 2024

As i was having some knee problems at the time I found it a fair walk from the car to the room.

Had great view of a horse paddock and the lights of Ballarat at night. Also a convenient location as i needed to get to Melbourne early.

Stayed in March 2024

The beds were really hard and uncomfortable and very noisy people next door

Everything was great

Stayed in April 2024

No lighting on the entrance steps.

Kryal Castle was a great location for my overnight stay. The bed was super comfortable. The shower door does need some attention as it wouldn’t close properly and was very loud when opening it, I’m sure at 5.30 in the morning the guest in the other room wouldn’t have been very appreciative of this noise. It was lovely being able to wander around the facilities. My only suggestion is that some lights are required on the entrance steps as I had to leave early it was very dark and difficult to navigate my way down to my car. Overall I had a lovely stay.

Stayed in April 2024

The bathroom floors were washed with something that felt wet the whole time we were there. The halls getting to our room could have done with cleaning and same with the toilet in our room. There was also a mouse in our room - I’m assuming it was the only one but I was sitting in the dark waiting for my kids to fall asleep and it scurried across the floor right near me twice (Room 12 in case you care to look), so that really grossed me out and made me uncomfortable. I didn’t notice until late on 2nd night and saw no point to wake up kids etc - had meant to tell at reception in morning but it was closed and the people at the entrance for the day were quite busy.

The staff were all really lovely and happy to help anyway they could. The minibar was reasonable priced and staying in a castle is just really cool overall. The fact that the experience of exploring doesn’t cost extra is amazing.

Stayed in April 2024

Limited food options

The castle experience takes you to the medieval era. Fun activities for kids . The performances were entertaining !

Stayed in April 2024

The facilities/ rooms require more maintenance and modernization.

Located inside the Castle, connected to the theme of Castle, kids love it!

Stayed in April 2024

That we didn't have more time to stay longer.

2nd stay at Kryal Castle. Stayed in the Gatehouse Room this time, lots of space, accessible bathroom and back entry access and parking to the property. Comfy clean room and love the enchantment of staying in the Castle. Views of the mountain and the kids playground area, small chair & table at front, great lighting. Definitely stay again.

Stayed in March 2024

Needs some work and repairs

Stunning location

Stayed in March 2024

The walls were pretty thin. Got unlucky with a loud snorer in the room next door (which isn’t the fault of the venue, just bad luck).

This is a very niche property! It felt like an adventure to walk over the drawbridge to get inside! Would be a fun, novel place to stay at with kids, or if you love a bit of renaissance charm.

Stayed in March 2024

Unicorn weekend was on and having older kids they weren't that into it, but otherwise looked fun.

It was great, air con worked well on an EXTREMELY hot weekend.

Stayed in March 2024

As it was hot weekend, the chapel and the Abbey Reception needed aircon!! Otherwise, good!!

Attended friends wedding!! It was fabulous. The staff were great, fascinating venue!! Really enjoyed the 2 nights there!

Stayed in March 2024