1 Deans Marsh Road, 3232 Lorne, Australia
#63 of 66 hotels in Lorne
Guests' ChoiceBased on 1394 hotel reviews
5.6Cleanliness
6.1
Comfort
6.2
Location
8.0
Facilities
5.7
Staff
6.7
Value for money
6.1
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 October 2022
Susan
Australiaasked for downstairs room was advised yes then was told an hour before checkin upstairs only. shower was enclosed over a spa bath I could not get into shower due to mobility issues.
location
Stayed in October 2022
Reviewed: 21 October 2022
Nils
Germanywe didn’t feel comfortable.
close to centre
Stayed in October 2022
Reviewed: 9 October 2022
Anita
Australiaair con was hard to work. Took a long time to heat the room.
Value for money. Bed was comfortable. Good quiet location.
Stayed in September 2022
Reviewed: 4 October 2022
Julie
AustraliaThe shower leaked out into the bathroom
Biggest TV out of all the places we stayed..
Stayed in September 2022
Reviewed: 1 October 2022
Vignesh
Australiacleanliness and condition
Great Location and easy to access.
Stayed in October 2022
Reviewed: 1 October 2022
Rufus
AustraliaThe cobwebs and dust
It was convenient, had a huge walk in shower Facilities are there, while not the most modern they are there
Stayed in September 2022
Reviewed: 25 September 2022
Rhiannon
AustraliaUncomfortable bed, 1 fork no knives.
Clean and well heated.
Stayed in September 2022
Reviewed: 24 September 2022
Sarah
AustraliaOn checkin we were served through a window rather than being let inside to reception. No plates or bowls, only two mugs and glasses, no wine glasses. The sofa had a bed sheet over it. Only two tea bags left for the two night stay, more would have been nice.
Location was good, easy to walk into the town centre. Room was a good size. Bed was comfortable. Plenty of bench space.
Stayed in September 2022
Reviewed: 18 September 2022
Anne-maree
AustraliaThe room reeked of cigarette smoke! VERY unpleasant!
The location was good. Bed was very uncomforable!
Stayed in September 2022
Reviewed: 16 August 2022
Lisa
Australiawas good location and we just needed a overnight stay on our great ocean road trip.
Stayed in June 2022
Reviewed: 6 August 2022
Margaret
AustraliaNothing. Great value.
The room was was warm and cosy when we checked in on a cool winter's evening. Checkin and checkout were simple, and we had everything we needed for a stopover on the way home.
Stayed in August 2022
Reviewed: 6 August 2022
Jill
AustraliaRoom was basically clean but attention to detail was lacking.
Was handy to have BBQ to use. Room was warm and quiet And reasonably well equiped. Location was good, walking distance to town centre. We arrived early and very happy to be able to check in early .
Stayed in August 2022
Reviewed: 1 August 2022
Thomas
Australiaold fittings but you get according to cost
super easy access and affordable. no annoying hotel fuss!
Stayed in July 2022
Reviewed: 31 July 2022
Lorenna
Australianothing it was fine.
It was simple yet had everything we needed.
Stayed in July 2022
Reviewed: 30 July 2022
Amber
AustraliaBathroom was a little dirty, and the shower head sprayed water everywhere. The shower floor is also uneven. The kitchen area is very small and pokey. Had to climb up heaps of steps to get to our room.
Easy to find. Good location. Safe car parking. Beds were comfy.
Stayed in July 2022
Reviewed: 29 July 2022
Andrew
AustraliaValue for money
Stayed in July 2022
Reviewed: 22 July 2022
George
AustraliaRoom wasn't cleaned well, mouldy smell.
Great location, within walking distance to everything. Very polite staff.
Stayed in June 2022
Reviewed: 20 July 2022
Krystine
AustraliaShower
Location
Stayed in July 2022
Reviewed: 15 July 2022
Warren
AustraliaI paid for a deluxe room but spa was out of action. Not enough little milks in the fridge.
Stayed in July 2022
Reviewed: 14 July 2022
Angelina
AustraliaNeeds to be refurbishment, still set in the 70's. Glad we are able because no option given for disability.
Late notice booking and the owner was happy to accommodate.
Stayed in July 2022
Reviewed: 11 July 2022
Trish
AustraliaA bit rundown which is OK tho cleaning in corners and kitchen/under sink needs attention.
Location and easy booking.
Stayed in July 2022
Reviewed: 9 July 2022
Jackie
AustraliaThe tv had 2 channels and the remote didn't work to turn it off. Shower took for ever to warm up. Heater dripped all night.
Good location comfy bed.
Stayed in July 2022
Reviewed: 4 July 2022
Michael
AustraliaKettle broke.
Good location.
Stayed in July 2022
Reviewed: 29 June 2022
Justin
Australianot value for money. very outdated.
great location
Stayed in June 2022
Reviewed: 29 June 2022
Tony
AustraliaColder area in winter
Close to facilities
Stayed in June 2022
Isla Cristina, Spain
Toulouse, France
Kassel, Germany
Ioannina, Greece
Kusatsu, Japan
Konya, Turkey
Mahabaleshwar, India
Niederbronn-les-Bains, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content