49-63 Williams Esplanade, 4879 Palm Cove, Australia
#44 of 136 hotels in Palm Cove
Guests' ChoiceBased on 1335 hotel reviews
8.2Cleanliness
8.6
Comfort
8.7
Location
9.4
Facilities
8.4
Staff
8.8
Value for money
8.1
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End of dialog contentReviewed: 6 October 2023
Ebeny
AustraliaThere is no elevators for people with disabilities. Only access was via stairs
Clean and very friendly staff. Great location and easily accessible
Stayed in October 2023
Reviewed: 1 October 2023
Jesse
AustraliaThe facade was falling off the bathtub/spa. The occupants next to us could be heard.
Excellent location, bed was very Comfortable, shower hot and excellent, great location. Check in and out was easy. Secure parking. Patio/ garden was an awesome little bonus.
Stayed in September 2023
Reviewed: 30 September 2023
Andrew
AustraliaBit tired looking…just little things like chips in wooden door frames, remote controls dusty and not working, extra single bed in room was inflatable and went down after a day or two, staff weren’t really visible or added anything extra….
Pool
Stayed in September 2023
Reviewed: 28 September 2023
Velina
AustraliaPillows and no coffee machine
Stayed in September 2023
Reviewed: 25 September 2023
Samantha
AustraliaPillows
We had everything we needed. The shower had amazing pressure and was great to use.
Stayed in September 2023
Reviewed: 23 September 2023
Natalka
AustraliaWe were there for 11 nights and only had the room cleaned once. It probably would have been better to get at least one more clean in that time especially with 2 little kids. New towels are always great when you’re doing so much swimming!
The pool was perfect, so big and our kids loved it! The pool even kept warm on the rare cooler days during our stay. The kids had so much fun. The rooms were big and we had a kitchen full of all we could need. It was conveniently located on the Main Street opposite the beach and it was quiet and clean. Reception were really helpful too.
Stayed in September 2023
Reviewed: 17 September 2023
Dale
AustraliaVery thin toilet paper…stairs.
Location, room, layout of facility, parking.
Stayed in August 2023
Reviewed: 17 September 2023
Angela
AustraliaSize of apartment and location
Stayed in September 2023
Reviewed: 13 September 2023
Rosalind
AustraliaThe apartment we finally stayed in was lovely. But, when we arrived we were put in an apartment under the stairs and on the car park with no privacy to the front and back. When I mentioned I wasn’t happy they agreed to move us the next day and the apartment was lovely, perfect.
Stayed in September 2023
Reviewed: 12 September 2023
Phil
AustraliaAdmittedly the location was a little far from Cairns which I didn't really factor when I booked how easy it would be to get into town. The taxi fairs to cairns were quite high if you were pressed for time.
It had an amazing pool area!! which made for a very relaxing stay there as well being very close to the beach and all the amenities on the front.
Stayed in August 2023
Reviewed: 11 September 2023
William
AustraliaSome areas showing signs of age.
Centrally located. Wonderful pool. Rooms were well appointed and comfortable, particularly the bed.
Stayed in September 2023
Reviewed: 5 September 2023
Marie
AustraliaNothing
Location was excellent. Restaurant was excellent too.
Stayed in August 2023
Reviewed: 3 September 2023
Marie
New ZealandCooking pots were rusty and unusable. Disgusting
Location of room
Stayed in September 2023
Reviewed: 1 September 2023
Lorraine
Australiano toilets outside in pool area
great pool and location
Stayed in August 2023
Reviewed: 31 August 2023
Michele
AustraliaAs above.
The stay was great except for the extra bed it was not suitable for an adult and when I booked I did mention that we were 5 adult travellers, so that was a disappointment.
Stayed in July 2023
Reviewed: 22 August 2023
Dale
AustraliaToilet paper was very thin.
Location…nice room…lovely reception staff.
Stayed in August 2023
Reviewed: 17 August 2023
Suzanne
AustraliaNo clockradio or full length mirror & no free WiFi! This is not acceptable.
Good sized room & balcony overlooking the pool. Very well appointed.
Stayed in August 2023
Reviewed: 17 August 2023
Julie
LuxembourgVery helpful and friendly staff!
Stayed in August 2023
Reviewed: 16 August 2023
Duncan
AustraliaFor a multi-starred resort I was surprised to find no towell racks in the bathroom, no tv in the bedroom, no cushions on the sofas. All very minimalist.
I liked the pool, the setting and the space of the apartment.
Stayed in July 2023
Reviewed: 15 August 2023
Nicole
AustraliaNo lifts/elevators to higher floors. Difficult to be carrying luggage up several flights of stairs
Clean and quiet. Safe and secure.
Stayed in August 2023
Reviewed: 14 August 2023
Sue
AustraliaNothing we didn’t like
Liked the location and everything about the unit was great
Stayed in August 2023
Reviewed: 11 August 2023
Peter
AustraliaNo complaints really e
No breakfast or any meals available
Stayed in August 2023
Reviewed: 8 August 2023
Max
AustraliaLack of oven and bbq in our apartment.
Great location, well maintained grounds and pool area. Helpful staff
Stayed in July 2023
Reviewed: 7 August 2023
Kerryn
AustraliaClimbing the stairs to the room…..but really it was good exercise.
We opted for the budget hotel room which was adequate for our stay. We had no plans on cooking at all so the room suited us perfectly. We had beautiful views over the pool area where we spent a lot of time as unfortunately the weather wasn’t the best for our visit.
Stayed in August 2023
Reviewed: 7 August 2023
Alex
AustraliaFor some reason the two twin beds were made up next to the ensuite bathroom, and the king bed was off the main bathroom. Same in both booked units. Bizarre really. No wifi was really not great either.
Comfy rooms, lovely clean pool area. Beds were nice.
Stayed in August 2023
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