170 Reservoir Rd, 2148 Blacktown, Australia
#4 of 8 hotels in Blacktown
Guests' ChoiceBased on 1914 hotel reviews
7.4Cleanliness
8.0
Comfort
8.0
Location
8.4
Facilities
7.7
Staff
8.2
Value for money
7.5
Free WiFi
7.1
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End of dialog contentReviewed: 5 December 2023
Richard
AustraliaI did not get the room position I had requested, and which had been confirmed before arrival. Had to use self check in due to system problems,
Room clean and comfortable, amenities very good
Stayed in December 2023
Reviewed: 4 December 2023
Tony
AustraliaCleanliness can be improved
Location and friendly staff
Stayed in December 2023
Reviewed: 4 December 2023
Dermot
Australiaall good
the air con was good, no noise.
Stayed in November 2023
Reviewed: 3 December 2023
Rodney
AustraliaGreat rooms. Great value.
Stayed in December 2023
Reviewed: 3 December 2023
Amani
AustraliaStaff not wanting to check you in. Self serve check in is very impersonal.
Stayed in November 2023
Reviewed: 29 November 2023
John
AustraliaNoise You can always tell when people leave their room the doors slam I realise these are fire rated doors so probably not something you can rectify
Stayed in November 2023
Reviewed: 28 November 2023
Peter
AustraliaVery noisy check out not good
Location
Stayed in November 2023
Reviewed: 26 November 2023
Margaret
AustraliaDoors all close noisily, so constant noise of banging doors in corridor.
Close to club next door and free parking.
Stayed in November 2023
Reviewed: 23 November 2023
Melissa
AustraliaI noticed the floor and a cabinet door weren't clean
The beds were really comfy and the bathroom was really nicely decorated and clean.
Stayed in November 2023
Reviewed: 22 November 2023
Gupta
IndiaNothing specific
All good
Stayed in November 2023
Reviewed: 22 November 2023
Mcintosh
AustraliaThe people in the next room were very noisy banging doors and talking loud until quite late and up banging again at 6am. Doors ajar.
Staff we very helpful and polite
Stayed in November 2023
Reviewed: 22 November 2023
Kylie
AustraliaBeing The Mercure I did expect more.
The location
Stayed in November 2023
Reviewed: 21 November 2023
Al
AustraliaBed comfortable but pillows to high,thick.A disturbance on our floor about 2.00 am ,ppl fighting and yelling.Quitened down after about 20 mins.Surprised no toilet brush or tea towels,and vent demister fan in shower not working.
Handy to club and other places for us,bed comfortable but pillows to high.Clean and tidy.Easy parking.
Stayed in November 2023
Reviewed: 15 November 2023
Leanne
New ZealandStaff were helpful. Right next to a worker's club, that provided great food and entertainment for all. Great benefit to location.
Stayed in October 2023
Reviewed: 15 November 2023
Neil
AustraliaDoor handles and lock were old and jamming and hard to open with lot of force.
Stayed in November 2023
Reviewed: 13 November 2023
Joana
AustraliaLove the self checkin process.
Stayed in November 2023
Reviewed: 11 November 2023
Abbas
PakistanHotel had a lot of issues e.g the telephone wasn’t working, in the second room AC wasn’t working. Had just basic facilities not much.
Hotel was at a good location and had decent space for parking.
Stayed in October 2023
Reviewed: 7 November 2023
Peter
AustraliaPeople slamming doors
Great location good parking
Stayed in November 2023
Reviewed: 4 November 2023
Barb
AustraliaA few complimentary items were missing - Body wash in shower was empty (didn’t discover til already in shower!), pod coffee machine supplied but no pods etc. Unfortunately room was near aircon outlet (?) outside and the hum of it all night sounded like a refrigerated truck running outside my window.
Love the location. Modern appearance and facilities
Stayed in November 2023
Reviewed: 2 November 2023
Singh
AustraliaNothing
Good
Stayed in October 2023
Reviewed: 29 October 2023
Jeff
AustraliaPayment came off my card 2 weeks later. This could be improved.
I love Blacktown Mercure, very handy for travel and it has great facilities.
Stayed in October 2023
Reviewed: 27 October 2023
Kym
AustraliaThe lift was very slow.
This room served its purpose. We needed somewhere overnight that had a microwave as part of the kitchenette. The bed was comfortable although there were no extra blankets or pillows available. The bathroom could be updated but everything worked perfectly fine. The self check in was great and saved a lot of waiting time.
Stayed in October 2023
Reviewed: 23 October 2023
Cathy
AustraliaThe lift was making some scary noises the day we arrived. The shower door didn't close properly, so water went everywhere. The air conditioner worked fine with the lights on but we couldn't work out how to get it to work when the lights were off, leaving the room pretty stuffy. We ate at the adjoining club buffet and I have a sensitive stomach, which was upset all night
The location was great and the beds comfortable. The breakfast was also good.
Stayed in October 2023
Reviewed: 23 October 2023
Judith
Australiano kettle only coffee machine but just using the water and a tea bag you could still taste coffee and I don't like even the smell of coffee
all was fine
Stayed in October 2023
Reviewed: 22 October 2023
Yohan
Australiabreakfast was poor choice
Room and Bed were satisfactory.
Stayed in October 2023
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