103 William Street, 2444 Port Macquarie, Australia
#22 of 35 hotels in Port Macquarie
Guests' ChoiceBased on 1236 hotel reviews
7.9Cleanliness
8.4
Comfort
8.4
Location
8.8
Facilities
8.1
Staff
8.8
Value for money
7.5
Free WiFi
8.6
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End of dialog contentReviewed: 21 November 2023
Jocelyn
Australia- Bigger Refrigerator - wish car parks were a bit bigger - motorbikes should have their own parking as it took the whole ground floor in the car park - shouldn’t book in with the restaurant, should be able to walk in and take a seat - hard to pump out the bottles in the bathroom - bigger balcony - softer lounge
-How space out the hotel was with the next room didn’t hear them one bit - How they agree on customers special request as it makes it all special - Had enough bathroom towels - Love the air con - Walking distance with everything - Love how the reception open till later at night - Staff are nice
Stayed in November 2023
Reviewed: 14 November 2023
Jodie
AustraliaEverything was great
Stayed in September 2023
Reviewed: 10 November 2023
Paul
AustraliaBuffet breakfast was advertised in the elevator, went down to enjoy a buffet breakfast on our anniversary before heading home to be told that there was only a continental breakfast being offered and that management hadn’t changed it in the elevator. Was a bit disappointed with that. To the concierge’s credit, she immediately removed the poster in the elevator.
Good price and location, the spa in the room was great
Stayed in November 2023
Reviewed: 4 November 2023
Jo
AustraliaNothing really
Location
Stayed in November 2023
Reviewed: 31 October 2023
Jessica-lee
AustraliaThe tv movies were not working
Nice facilities
Stayed in October 2023
Reviewed: 29 October 2023
Adrian
AustraliaGreat room, buffet breakfast
Stayed in October 2023
Reviewed: 27 October 2023
Rachal
AustraliaUnfortunately the lift was broken when we were leaving so this made it a little difficult to leave. But staff were helpful and apologetic.
The location, the cleanliness, the very comfortable bedding and Room service.
Stayed in August 2023
Reviewed: 19 October 2023
Eva
AustraliaIt smelt of stale air freshener both in the lobby and on level 2. Suggest more fresh air through the building. There were also several room service food trays left on the side table outside the lifts on level 2 for about 4 hours that smelt of stale food (maybe why air fresheners are needed)!
Great location, clean room.
Stayed in October 2023
Reviewed: 19 October 2023
Monica
Australiano fresh paint old colours, and smell rooms
balcony
Stayed in October 2023
Reviewed: 15 October 2023
Kristie
AustraliaOur room wasn’t cleaned properly
The location, the helpful receptionist, secured parking
Stayed in October 2023
Reviewed: 15 October 2023
Charlotte
AustraliaPayed extra for a balcony but had a view overlooking the car park next door.
Clean, comfortable and accommodating with food/dietary needs
Stayed in October 2023
Reviewed: 12 October 2023
Kym
AustraliaClose to all amenities, great pool area and cheap parking
Stayed in October 2023
Reviewed: 9 October 2023
Jennifer
AustraliaRoom could of been bigger for the price.
Bed was comfortable.
Stayed in October 2023
Reviewed: 5 October 2023
Amy
AustraliaBeds were a little too hard and uncomfy
Great locations friendly helpful staff
Stayed in October 2023
Reviewed: 4 October 2023
Shadab
AustraliaThe scrambled eggs in breakfast is so dry and the breakfast feels dull. The coffee machine and milk frothed didn't work.
In the centre of Port Macquarie and the staff is lovely
Stayed in October 2023
Reviewed: 4 October 2023
Heidi
AustraliaMattress and sofa bed were squeaky. Water drips/moves from shower to bathroom floor very quickly and is unavoidable. Could be a safety issue.
Cleanliness, modern rooms
Stayed in September 2023
Reviewed: 4 October 2023
Michelle
AustraliaWe stayed there 12 m9nths ago and it met our needs . Friendly staff comfy bed and room
Stayed in September 2023
Reviewed: 30 September 2023
Adam
AustraliaVisible dust on shelf under TV. It appears the cleaning staff just clean what they think will be noticed.
Room was comfortable.
Stayed in September 2023
Reviewed: 26 September 2023
Troy
AustraliaShower head was not good
Location
Stayed in September 2023
Reviewed: 26 September 2023
Lyndsey
AustraliaGreat location, very friendly and helpful staff. Heated pool which was great for the kids. Loved happy hour drinks and the Brekky was great.
Stayed in September 2023
Reviewed: 25 September 2023
D
AustraliaNothing. Everything was great.
The woman at the front desk who greeted me as I arrived was exceptionally friendly and helpful. Probably the best service I've ever received at a Hotel.
Stayed in September 2023
Reviewed: 25 September 2023
Ashley
AustraliaExtremely noisy bar fridge
Stayed in August 2023
Reviewed: 24 September 2023
Raeleigh
AustraliaThe dinner was incredible
Stayed in September 2023
Reviewed: 24 September 2023
Carolyn
AustraliaNo guest laundry
We loved the hotel dog our kids wanted to take her home
Stayed in September 2023
Reviewed: 23 September 2023
Sandie
AustraliaThe other guest that was complaining about having to wait for her breakfast. She was rude and inconsiderate to the staff. Obviously this is nothing to do with the venue and always out of the staff’s control but I think if she was going to write a complaint you should know she was rude, your staff conducted themselves with the utmost professionalism and listened to her with respect, I wanted to tell her how rude she was but could see it would have escalated!
They have a therapy dog, such a lovely well behaved and placid pup! My girls could have sat at pet her for hours! The facilities are clean and bright and the staff were so lovely!
Stayed in September 2023
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