312-314 Mulgrave Road, 4870 Cairns, Australia
#107 of 118 Holiday rentals in Cairns
Guests' ChoiceBased on 259 hotel reviews
6.5Cleanliness
7.1
Comfort
7.0
Location
7.7
Facilities
6.6
Staff
8.3
Value for money
6.9
Free WiFi
6.8
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End of dialog contentReviewed: 25 April 2024
Pete
AustraliaThe office had no change available for laundry . The information book inside the room had information about room service yet the food they advertise was not available. We stayed 2 nights and room service came to clean room saying we were checking out it was easierly rectified but we the weren't able to get clean towels even though we handed the dirty ones to cleaners.
Location
Stayed in April 2024
Reviewed: 31 March 2024
Chaminda
AustraliaNone
Value for money
Stayed in March 2024
Reviewed: 8 March 2024
Wayne
AustraliaJug didn't work
Thai restaurant attached and coffee shop 2 doors down
Stayed in March 2024
Reviewed: 8 February 2024
Joanne
AustraliaThere was a fight on the property while we stayed there which was concerning, but handled well by the manager. Security onto the property could be improved with a gate to stop people coming in at night.
The hotel was nice with great staff. The grounds and rooms are kept clean and the pool was lovely.
Stayed in February 2024
Reviewed: 6 January 2024
Peter
Switzerlandpest control failed
good furniture for computer working and relaxing
Stayed in January 2024
Reviewed: 28 December 2023
Wayne
AustraliaEasy check-in
Stayed in October 2023
Reviewed: 8 December 2023
Jason
Australiathere was nothing that i didn't like :)
comfortable rooms, price was affordable and great location
Stayed in September 2023
Reviewed: 12 August 2023
Arzal
AustraliaNothing
It was near some food places
Stayed in August 2023
Reviewed: 6 August 2023
Beth
AustraliaNo wine glasses and the apartment was not well set out. It was basic.
Well located for overnight stay on trip. Good Thai restaurant for dinner
Stayed in July 2023
Reviewed: 28 July 2023
Kelly
AustraliaStaff telephone manner was dismissive and unaccommodating on two occasions. Staff organisation and communication was lacking. They couldn’t find the room, even though we called ahead. They gave us another room, which was missing a bed. They came in and set up a few hours later, awkwardly in the room, which we had to squeeze around to pass. Very expensive for what it was & experience. No local discount.
The location was good and close to the centre.
Stayed in July 2023
Reviewed: 26 July 2023
Emilia
AustraliaPaper thin walls. I could hear everything what neighbours talked.
Stayed in July 2023
Reviewed: 16 July 2023
Martin
AustraliaWas charged $290 for one night in what I would rate as a 2 star hotel on a good day
Manager was great. Really welcoming
Stayed in July 2023
Reviewed: 8 July 2023
Mary
AustraliaThe beds could use an update, and the pillows were very low and only one each. No spare pillows in the cupboard. The manager was happy to give us extras.
Stayed in July 2023
Reviewed: 26 June 2023
Tracie
AustraliaThe hot water in some rooms wasn’t great, but I can only assume this is being fixed.
We had booked earlier in the year for a sports event. On the way we had read some really bad reviews about this place. When we arrived it was under new management. The manager acknowledged these bad reviews and explained the situation. He assured us he had rectified the issues. Our rooms were clean and tidy. The beds were comfortable. The manager was very helpful and nothing was a problem.
Stayed in June 2023
Reviewed: 15 June 2023
Phoebe
Bolivianot enough cutlery/mugs/glasses for the number of guests. soggy toilet roll in the shower when we arrived. no answer on the contact number despite trying to ring x5 on one day of our stay. if we’d had an emergency with the room or had been locked out it would have been a disaster - very disappointed that we didn’t even get a call back to our missed calls.
clean and modern, good space. friendly and helpful staff on our arrival date. good parking.
Stayed in June 2023
Reviewed: 22 May 2023
Lizzie
AustraliaNoise
The location
Stayed in May 2023
Reviewed: 4 May 2023
Gaylene
Australianil
nil
Stayed in April 2023
Reviewed: 19 April 2023
Brendan
AustraliaLocation is central, shops not to far away.
Stayed in April 2023
Reviewed: 8 October 2022
William
AustraliaNo mini bar, photos weren't exactly the same as the rooms, wasn't within walking distance to city center.
Spacious Rooms, close good Thai Restaurant, friendly, easy car parking
Stayed in September 2022
Reviewed: 26 September 2022
Irene
AustraliaThe cleaning staff 1 of them was abit rude to us when we were talking to her an she just walked off while we were speaking to her asking for clean towels an our toilet wasn't clean propley..
The reception staff was absolutely awesome..We loved everything about it....we recommend it again
Stayed in September 2022
Reviewed: 30 August 2022
Tabitha
AustraliaAir con didn't work. Had a funny smell and had to move the bed because no power point
Location
Stayed in August 2022
Reviewed: 7 August 2022
Penny
AustraliaVery large rooms with everything you need including large bench top, separate lounge and coffee table, microwave, iron etc. Great location if you have a car, only 5 mins from city centre and Earlville shops and 10 mins to airport. Only downfall for me was the mattress, which was uncomfortable. The thai restaurant next door is very good, there is also a pharmacy next door and you can walk to the DFO.
Stayed in July 2022
Reviewed: 2 August 2022
Anh
AustraliaToilet was stink i had to buy chemicals to clean it again. Outdated kitchen and furniture or washing machines Also paid 4 bucks to dry clean my clothes but it was faulty , reported to receptionist thinking of 4 dollars refund but no mention at all. No sign to warn faulty.
Next to shopping centre
Stayed in July 2022
Reviewed: 28 July 2022
Amanda
AustraliaThere was a party booked and the music was way too loud for anyone needing to sleep.
Stayed in July 2022
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