72 QUEEN ST, Brisbane CBD, 4000 Brisbane, Australia
#52 of 141 hotels in Brisbane
Guests' ChoiceBased on 2246 hotel reviews
8.2Cleanliness
8.8
Comfort
8.9
Location
9.3
Facilities
8.5
Staff
8.9
Value for money
7.9
Free WiFi
8.2
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End of dialog contentReviewed: 5 December 2023
Tina
United KingdomInstructions on how to get to their car park! You actually have to drive down what looks like a pedestrian slip road!
Central location, great breakfast. Very helpful staff and concierge.
Stayed in November 2023
Reviewed: 3 December 2023
Donna
AustraliaThe mould in the shower.
The comfortable bed and location.
Stayed in November 2023
Reviewed: 30 November 2023
Anikka
AustraliaLocation is always handy. Easy walk to shops and restaurants and work office.
Stayed in November 2023
Reviewed: 25 November 2023
Sherri
Australiathe directions for arriving by car could be clearer (be explicit that need to park on the street then come in and give keys to valet parking)
everything was great
Stayed in October 2023
Reviewed: 20 November 2023
Jenny
AustraliaNil
Always clean and edgy environment. Staff were very friendly. Breakfast was very good.
Stayed in November 2023
Reviewed: 20 November 2023
Jim
United KingdomLaundry had to be chased up, delivery late by 6hrs although staff sorted the issue when alerted.
The location is perfect staff friendly and the cleanliness is spot on
Stayed in November 2023
Reviewed: 16 November 2023
Martin
AustraliaNothing
It was clean, comfortable and a great location - the lollies and apples and water bottles at reception and concierge were a great touch!
Stayed in November 2023
Reviewed: 14 November 2023
Garethsa
AustraliaSome damaged finishings in the room. Key cards stopped working and had to get them reactivated. The ground floor check-in seemed off, level 2 check-in staff were great. Cleanliness could be better, splashes on the mirror and dust on the cupboard.
Location is great, close vicinity to a lot of attractions. View from the 26th floor is great.
Stayed in November 2023
Reviewed: 9 November 2023
Andrew
AustraliaThe restaurant was let down to our stay the food was not up to the standard that we have had at other Hyatt properties but the real let down was the service in the restaurant, which I did speak to the manager about.
Reception were very good and the room was well up to standard
Stayed in November 2023
Reviewed: 6 November 2023
Lucy
AustraliaBest beds, beautiful rooms
Stayed in September 2023
Reviewed: 5 November 2023
Nicole
NetherlandsThe drop off and pick up parking at the front. Cars were parked there which made it very hard to drop my 86 year old mum off to the front doors…
The location and rooftop pool
Stayed in November 2023
Reviewed: 4 November 2023
Nicole
AustraliaThe bathroom access was a little weird and so were the lights.
The check in process was quick and easy and staff were friendly. The room was a good size and the bed was comfortable.
Stayed in October 2023
Reviewed: 28 October 2023
Donna
AustraliaConvenient location
Stayed in October 2023
Reviewed: 27 October 2023
Shannon
Australiapaying for parking on top of room hire!!!!
pool
Stayed in October 2023
Reviewed: 26 October 2023
Biyong
New Zealandlocation is excellent. but breakfast not much choice
Stayed in October 2023
Reviewed: 24 October 2023
Gillian
New ZealandPrefect location
Stayed in October 2023
Reviewed: 24 October 2023
Rachel
United KingdomRooms are dated
Great location
Stayed in October 2023
Reviewed: 16 October 2023
Pamela
New Zealandmainly the above reasons.
it’s by location. room very clean & comfortable. very disappointed to be told at reception at 3.30 that the bar was closed at 4.30 because of a private booking & the pool closed as well. we booked your hotel because of the pool & bar area so we could chill out after a hectic few days so more than annoyed & disappointed to find both out of bounds, BUT we were still charged the full price of the booking. In a hotel of your standing these facilities should be open for all guests at all times.
Stayed in October 2023
Reviewed: 14 October 2023
Yi-chun
TaiwanPerfectly located in the centre of the city with great dining and shopping places as well as public transportation
Stayed in October 2023
Reviewed: 13 October 2023
Peng
New Zealandgood breakfast and nice location
Stayed in October 2023
Reviewed: 11 October 2023
Nicole
South AfricaThe pillows.
I love staying here. It was my second time staying at the Hyatt and it didn’t disappoint. The breakfast and in room dining was so delicious. The staff are helpful and friendly and the location is just the best. I could go everywhere I needed on foot. This is my preferred hotel when I travel alone.
Stayed in October 2023
Reviewed: 8 October 2023
Patricio
AustraliaSeems a bit outdated for a supposedly premium hotel.
Location is ideal to be at the heart of Brisbane cbd
Stayed in September 2023
Reviewed: 8 October 2023
Samantha
AustraliaNothing really
Staff were super friendly. The room was clean and the bathroom was amazing! The location couldn’t be more perfect.
Stayed in October 2023
Reviewed: 8 October 2023
Rennan
AustraliaOnly free to air TV in the room. The elevators are smelly and lack airflow. The windows were dirty. I booked a room with river view and didn't get it. All I could see were the buildings in the mall.
Right in the CBD with easy access to the mall and surrounds
Stayed in September 2023
Reviewed: 8 October 2023
Wendy
AustraliaWe found the pillows a little uncomfortable.
Breakfast was lovely. Location is very central and convenient. Staff were all excellent.
Stayed in October 2023
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