1 Columbia Court, 2153 Baulkham Hills, Australia
#4 of 6 hotels in Baulkham Hills
Guests' ChoiceBased on 1421 hotel reviews
7.5Cleanliness
8.1
Comfort
8.1
Location
8.5
Facilities
7.6
Staff
8.5
Value for money
7.4
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 May 2024
Gwen
AustraliaGreat facilities
Stayed in May 2024
Reviewed: 22 May 2024
Mark
AustraliaNone
Room was big enough us and beds comfortable for us.
Stayed in May 2024
Reviewed: 19 May 2024
Gail
AustraliaThere was no minibar or toothbrushes as indicated in the room description. Most of the staff were polite but not friendly.
The bed was comfortable, the room was clean. The bar staff was engaging and friendly.
Stayed in May 2024
Reviewed: 16 May 2024
Graham
AustraliaRooms a bit dated
Good location
Stayed in May 2024
Reviewed: 12 May 2024
Ellen
AustraliaThe room was showing signs of aging - marks and chipped skirting boards.
It is located close to where my family live.
Stayed in May 2024
Reviewed: 11 May 2024
Fiona
New ZealandIt's a long way from the current airport & central city. Would not recommend for people who want to be tourists but very suitable for the suburbs around.
Close to business in Bella Vista. Quiet and good food
Stayed in May 2024
Reviewed: 10 May 2024
Laura
AustraliaStaff was beautiful no issues
Room - needed a bigger fridge the freezer froze our milk. Laundry facilities - dryer was not working but luckily laundromat was near by which was good to have handy.
Stayed in April 2024
Reviewed: 8 May 2024
Shaun
AustraliaRestaurant food was ok but not great as per the price, staff where great though
Nice neat and tidy room, close to where we beeded to be. Staff where friendly and made great coffee
Stayed in May 2024
Reviewed: 6 May 2024
Eric
Australialighting poor
bed OK
Stayed in May 2024
Reviewed: 4 May 2024
Alison
AustraliaRestaurant and snack menu average. Prices keep going up
Good location
Stayed in April 2024
Reviewed: 28 April 2024
Alberto
AustraliaBreakfast.
Convenience and comfort.
Stayed in April 2024
Reviewed: 25 April 2024
Mark
AustraliaThe noise from the air con
The proximity to other facilities
Stayed in April 2024
Reviewed: 18 April 2024
Michelle
AustraliaOnly a small point but no undercover parking - from the car being in the sun or shelter from the rain when going to and from the car.
From the moment we arrived at the reception desk (Saturday 13th April), we were treated with excellent customer service by Liam. Our room wasn’t quite ready so we offered a free drink while we waited, which was a lovely gesture. The beds were comfortable, room was clean and quiet (considering this hotel is on a main road the double glazed windows worked well). Overall we were very happy with our stay.
Stayed in April 2024
Reviewed: 16 April 2024
Nishad
New ZealandVery dim lights in the room and breakfast was not up to the mark. Staff at breakfast were very slow to top up empty food dishes. Old plumbing in rooms and toilet constantly smelt bad.
Spacious lay out and peaceful location
Stayed in April 2024
Reviewed: 11 April 2024
Joshua
AustraliaOnly issue we had was one side of elevator wasn't working properly for floor level we were on staff were made aware of this.
Great service would definitely stay again , buffet breakfast was excellent
Stayed in April 2024
Reviewed: 9 April 2024
Debra
AustraliaCar parking and road works
Thé family suites on level 29 were excellent! The view was amazing!!!
Stayed in April 2024
Reviewed: 6 April 2024
Charita
AustraliaGreat location and car parking.
Stayed in April 2024
Reviewed: 5 April 2024
Brigitte
AustraliaIs bit outdated
Stayed in April 2024
Reviewed: 5 April 2024
N
AustraliaFridge mentioned "freezer" but it didn't freeze anything. Would have liked pieces of fresh fruit to pick from breakfast. They were slow to re-fill breakfast dishes when food was low or eaten. Coffee/Tea machine terrible. Had the worst coffee on offer.
Room was comfortable for our 1 night stay prior to a school sports event. Couldn't hear the traffic, that was a bonus. Breakfast was okay.
Stayed in April 2024
Reviewed: 4 April 2024
Sheena
AustraliaAir conditioner was quite loud at night trying to sleep. Also stuck on high setting. I asked a maintenance woman and she said it couldn’t be changed.. offered me another room though.. I was settled by this stage had already stayed one night..
Free parking ! Close your where I needed to go. Friendly staff. Quiet. Comfortable bed. Very clean.
Stayed in March 2024
Reviewed: 3 April 2024
Jo
New ZealandLoved it maybe the menu?
Staff very accommodating lively facilities
Stayed in March 2024
Reviewed: 27 March 2024
Ann
AustraliaI ordered room service breakfast, the night before and it did not come. So once it finally arrived though the food was really nice.
Very Comfortable beds.
Stayed in March 2024
Reviewed: 24 March 2024
Dannybmartin
AustraliaNice bed, and room
Stayed in March 2024
Reviewed: 23 March 2024
Bryce
AustraliaSome of the staff were rude.
Beds for comfy and cleaning staff was very lovely to talk to
Stayed in March 2024
Marrakech, Morocco
Plakias, Greece
Guangzhou, China
Florence, Italy
Split, Croatia
Placencia Village, Belize
Bad Honnef am Rhein, Germany
Udon Thani, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content