Cnr Hanlan St and Surfers Paradise Blvd, Surfers Paradise, 4217 Gold Coast, Australia
#90 of 121 hotels in Gold Coast
Guests' ChoiceBased on 4244 hotel reviews
7.5Cleanliness
8.0
Comfort
8.1
Location
9.2
Facilities
7.6
Staff
8.4
Value for money
7.3
Free WiFi
8.0
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End of dialog contentReviewed: 26 February 2024
Irene
AustraliaFacilities need to be refurbished. Pool and spa area requires update. Fridge was leaking. Found water on floor near bathroom door. Otherwise room was clean and comfortable.
Good location. Close to many dining establishments. Close to beach.
Stayed in February 2024
Reviewed: 25 February 2024
Vicki
AustraliaThe room was quite dated the bathroom is very small and the carpet was old it needs a refurbishment, the pool was good but again a bit old looking
The beds were very comfortable and the location was excellent
Stayed in February 2024
Reviewed: 25 February 2024
Melody
AustraliaDoor was not opening, they sent someone to fix, tv not working they sent someone to fix, sanitary bin never worked it was stuck,,
Close to the beach Good breakfast
Stayed in February 2024
Reviewed: 24 February 2024
Luba
AustraliaThe pool and pool area was a little dated and looked run down, but it did the job.
Buffet breakfast was great. Every type of egg variety you could ask for. It's was delicious. Defiantly recommend including the breakfast with your stay.
Stayed in January 2024
Reviewed: 22 February 2024
Karen
AustraliaOur room never got serviced
Location
Stayed in February 2024
Reviewed: 21 February 2024
Michelle
AustraliaShower wasn't great and bathtub looked a bit stained.
Perfect location.
Stayed in February 2024
Reviewed: 21 February 2024
Donna
AustraliaProximity to surface
Stayed in February 2024
Reviewed: 19 February 2024
Catherine
United KingdomThe swimming pool needed a good clean and the area need the pool under cover
The staff and location
Stayed in February 2024
Reviewed: 19 February 2024
Amanda
AustraliaMore variety of fresh fruit
Breakfast was good ,
Stayed in January 2024
Reviewed: 19 February 2024
Kevwil
AustraliaIn need of a refurbishment. No WiFi connection
Location and service by staff.
Stayed in February 2024
Reviewed: 18 February 2024
Monique
AustraliaThere was cockroaches everywhere outside in the pool area.
The view was amazing and the staff were nice.
Stayed in February 2024
Reviewed: 18 February 2024
Elizabeth
United StatesGets loud late at night but to be expected for central location
Location! Pool with views
Stayed in February 2024
Reviewed: 17 February 2024
Bella
AustraliaThe spa was basically the same heat as the pool and our sheets weren’t cleaned everyday.
The beds were comfy and the location was great. The staff were very friendly.
Stayed in February 2024
Reviewed: 16 February 2024
Richard
AustraliaThe shower was OK - single shower head in the bath and 30-year-old taps made comfort and temperature control workable but not enjoyable - plenty of hot water though and housekeeping kept the bathroom spotless. Would stay there again despite this.
Top location in the heart of Surfers Paradise close to tram, beach, bars, tour start points, supermarkets, fast food outlets and restaurants. The spacious room had a great view of the ocean and was clean, quiet and comfortable.
Stayed in February 2024
Reviewed: 16 February 2024
Michelle
AustraliaWas too busy and lifts were slow
Room was comfortable
Stayed in January 2024
Reviewed: 12 February 2024
Sione
AustraliaEvery time we had a shower the water would be leaking out. But besides that Everything was clean.
We loved the service, view and location of the hotel.
Stayed in February 2024
Reviewed: 11 February 2024
Paula
AustraliaEverything was good about the Novotel
Went out for breakfast love going to the pool and spa every day
Stayed in February 2024
Reviewed: 11 February 2024
Ashley
AustraliaShower door leaked
Views from balcony. Location
Stayed in January 2024
Reviewed: 11 February 2024
Shannyn
Australiaunclean facility generally. especially carpets and the area leading to the pool was so uninviting. lifts took forever as well, waited 15 mins to get a lift on occasion
location was perfect.
Stayed in January 2024
Reviewed: 5 February 2024
Michael
AustraliaThe sliding door that didn’t slide for balcony access.
Variety at breakfast and very helpful staff.
Stayed in February 2024
Reviewed: 5 February 2024
Huda
AustraliaCleanliness and room service. There were stains on the bedsheets
Stayed in January 2024
Reviewed: 3 February 2024
Chantelle
AustraliaNothing
Everything
Stayed in January 2024
Reviewed: 31 January 2024
Norman
AustraliaIt was all great
The room was very comfortable. It was conveniently located to everything.
Stayed in November 2023
Reviewed: 29 January 2024
Thi
AustraliaRooms could’ve been more cleaner- was very dusty.
Amazing prime location, walking by distance to beach, shopping.
Stayed in January 2024
Reviewed: 27 January 2024
Don
Australiano mirror and no power outlet in the other room. lights not working in the other room.
location
Stayed in January 2024
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