Cnr Hanlan St and Surfers Paradise Blvd, Surfers Paradise, 4217 Gold Coast, Australia
#90 of 121 hotels in Gold Coast
Guests' ChoiceBased on 4240 hotel reviews
7.5Cleanliness
8.0
Comfort
8.1
Location
9.2
Facilities
7.6
Staff
8.4
Value for money
7.3
Free WiFi
8.0
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End of dialog contentReviewed: 14 December 2023
Deb
AustraliaThe unit was not clean
Stayed in December 2023
Reviewed: 14 December 2023
Eischied
AustraliaNil toothbrush and toothpaste
The view in the quiet mornings was excellent
Stayed in November 2023
Reviewed: 13 December 2023
Geoff
AustraliaTiny tiny bathroom was ridiculous. Not a place to stay with a family, . Had to sleep most nights with the TV going to drown out the music from outside that was keeping us up well after midnight. No restaurant at the Hotel. Old mate in the cafe was more interested in being funny than getting our order correct. For the money we paid, I expected this place to be significantly nicer!! Not one greeting from the concierge over the four nights we were there!!...
The Location is pretty good and the main bed was quite comfortable.
Stayed in December 2023
Reviewed: 13 December 2023
Zaher
AustraliaLifts notifications one around the corner hard to notice sometimes
Comfortable bed
Stayed in December 2023
Reviewed: 11 December 2023
Amanda
AustraliaFantastic location, good facilities.
Stayed in December 2023
Reviewed: 11 December 2023
Tiana
AustraliaThe staff were sometimes a bit blunt, I was on a very low level which was disappointing for almost $350 a night and such a small room.
The bed was super comfortable and it is very close to everything like restaurants and the beach and shops!
Stayed in December 2023
Reviewed: 10 December 2023
Maria
AustraliaNot sure
Good
Stayed in December 2023
Reviewed: 10 December 2023
Cheryl
AustraliaNeed more umbrellas around the pool area. Would like a fresh beach towel area to leave wet ones and grab a dry one. Limited beer/ales selections.
Location, staff were friendly, bed was comfortable, balcony. Plenty of variety on buffet breakfast.
Stayed in December 2023
Reviewed: 9 December 2023
Esther
AustraliaThe noise of the air conditioner fan.
The comfort and cleanliness
Stayed in December 2023
Reviewed: 9 December 2023
Yiyan
AustraliaVery good experience with twins water Novotel Buffet breakfast, so I paid for this time stay at Gold Coast Novotel, but totally different than I thought, disappointed 🙁
Value of money. Very good location
Stayed in December 2023
Reviewed: 8 December 2023
Joe
AustraliaA/c was not working properly
Location
Stayed in December 2023
Reviewed: 8 December 2023
Renee
AustraliaCharged upon leaving car park. But everything sorted before driving away.
Location was great! Close to beach and Woolworths is at the bottom of the hotel.
Stayed in December 2023
Reviewed: 8 December 2023
Paris
AustraliaThe beds were too soft plus the pillows were high so I often woke up with a sore back Also a LOT of water would often leak out of the shower onto the floor, made it hard to dry myself without getting my towel wet from the floor
Location was amazing, especially north facing rooms that had a view of the beach, cavil avenue and the slingshot
Stayed in December 2023
Reviewed: 8 December 2023
Julia
AustraliaCheck-in was a little hectic and our room wasn't ready still at 3pm. We shared a little hallway with another room (I'm guessing you can book these as adjoining) and the noise was pretty loud from people coming and going at all hours.
Great location, right on the mall. Room was very comfortable. Kids loved the pool and the breakfast service.
Stayed in September 2023
Reviewed: 6 December 2023
Michelle
AustraliaDidn't like the bathroom set up,where the basin was separate from the room with the shower and toilet. If you want to get up early and head out before the other occupants woke up, it was very hard to use the basin area without waking them up.
The location was great.
Stayed in November 2023
Reviewed: 5 December 2023
Zoky
AustraliaHallway carpet was dirty so I would assume that the bedroom floor was dirty as well. It was hard to see but carpet from outside the room plays in your head all the time.
bed was comfy, pillows were not.. coffee and milk in thew fridge - excellent... noise from outside air con was unbearable...
Stayed in December 2023
Reviewed: 5 December 2023
Louise
AustraliaN/A
The location very convenient.
Stayed in November 2023
Reviewed: 3 December 2023
Cameron
AustraliaNo option to make cup of tea
Location and view
Stayed in November 2023
Reviewed: 1 December 2023
April
AustraliaBathrooms are bit outdated, shower pressure was horrible
Beds were very comfy, lots of elevators
Stayed in November 2023
Reviewed: 30 November 2023
Siddharth
AustraliaThe in room phone was not working but it was not the issue.
Nice view and room size
Stayed in November 2023
Reviewed: 29 November 2023
Kirk
CanadaNoisy
Great views
Stayed in November 2023
Reviewed: 29 November 2023
Pia
AustraliaParking was difficult and asked for an ocean view but wasn’t able to be given a room looking that way at all.
Clean rooms, helpful staff.
Stayed in November 2023
Reviewed: 28 November 2023
Caz
New ZealandThe half shower door and the construction going on somewhere inside.
Everything except the construction somewhere or above our room and the shower had a tiny half door which resulted in water being splashed outside into the main bathroom meaning we had to get new towels everyday after drying the floor.
Stayed in November 2023
Reviewed: 28 November 2023
Claire
AustraliaNothing
Great location, clean rooms. Good incentives to make eco friendly choices.
Stayed in November 2023
Reviewed: 27 November 2023
Zara
ChinaParking was a bit difficult, and the shower was a little dodgy to try and get to a decent temperature
Very comfy bed, spa bath was lovely, view was gorgeous! Buffet breakfast and very welcoming and helpful staff!
Stayed in September 2023
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