20-22 Davidson Street, 4877 Port Douglas, Australia
#72 of 185 hotels in Port Douglas
Guests' ChoiceBased on 790 hotel reviews
8.4Cleanliness
8.8
Comfort
8.9
Location
9.5
Facilities
8.7
Staff
8.8
Value for money
7.7
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 2 May 2024
Timothy
AustraliaAwesome pool for little people to play and explore in. Fantastic location for exploring local town on foot and easy drive to local sites. Clean spacious apartment
Stayed in April 2024
Reviewed: 22 April 2024
Martin
SpainWe were little disappointed about check out hours since it was quite early. Also the elevators could use some TLC. Breakfast was a kind of basic. Staff where great and the chef cooked some fantastic omelettes, but the options of food were limited.
The rooms were great and the staff were very friendly and helpful. Location is really good and the parking was very handy and easy to access.
Stayed in April 2024
Reviewed: 19 April 2024
Quinie
AustraliaIt rained a lot, not your fault, but accessing the rooms from the rear, it's uncovered, and we got soaked!. Whoever designed the exit driveway from the garage wants sacking! Our poolside room was a highlight but not being able to lock the door from the outside was inconvenience when lounging by the pool or going for dinner
We loved the layout of the resort. It's fantastic. The pool is huge and deep. Being able to order food and drinks whilst poolside is great
Stayed in March 2024
Reviewed: 30 March 2024
Fiona
AustraliaLovely location and excellent delicious breakfast.
Stayed in March 2024
Reviewed: 27 March 2024
Patricia
CanadaWe felt that they could have cleaned the beach area a lot more. They did not wash down the loungers at all during our stay. They did not clean the beach part of the pool of all the tree debris and left pool noodles and floaties in the pool all night. They said that we were getting an upgraded suite, but the upgrade consisted of construction work right in front of our suite. I would hardly call that an upgrade.
We liked the location
Stayed in March 2024
Reviewed: 20 March 2024
Alesha
AustraliaMore shuttle bus transport however we stayed at a quite time
Pool was great and the restaurant and pool bar was good. Breakfast was very nice and great value. The reception staff were fantastic.
Stayed in February 2024
Reviewed: 10 March 2024
Sharyn
AustraliaHusband was annoyed they didn’t stock his beer. Oh well
Great property ideally located. Super friendly staff who are always there to help. Cafe great. Breakfasts were amazing. Wouldn’t hesitate to stay again
Stayed in March 2024
Reviewed: 5 March 2024
Elizabeth
AustraliaPool lighting at night through the louvres made our room too bright to comfortably sleep. Blackout curtains would have made our stay 10/10
Helpful, friendly staff ensured our every need was met as well as being very informative of the area. Hotel was beautiful, loved the lagoon pool. Definitely felt very high end.
Stayed in March 2024
Reviewed: 27 February 2024
Jessica
AustraliaI have nothing negative to say about my experience
The pool and room was beautiful and the service of staff was amazing constantly everyone was so kinda abs hardworking and everything is walking distance so town is 5 minutes away and there are some amazing restaurants. Breakfast every day was worth it 100% and made life so much easier I had the French toast almost every single day
Stayed in February 2024
Reviewed: 4 January 2024
Irina
AustraliaIt was no toaster in the room, was no guest amenities like show cap or sanitary bag. Some water and wine glasses were not clean from the previous guests.
Very close to 4 miles beach, nice pool
Stayed in January 2024
Reviewed: 28 November 2023
Tara
AustraliaRestaurant staff were unwilling to sit us for a snack at 7pm on a Friday evening when only two tables were occupied. Staff member was rude, I felt this was poor performance for a 5 star property.
Fabulous pool, very nice rooms and central location
Stayed in November 2023
Reviewed: 27 November 2023
Nicki
AustraliaA strange smell came from one section of the caravan park next door along the walkway from rooms. The daily clean was a bit hit and miss.
Really well-located resort with lovely pool area. Decent sized room, ours with a spa bath on the balcony. Parking available in garage. Good breakfast and dinner options. Staff all very friendly and helpful
Stayed in November 2023
Reviewed: 24 November 2023
Maxine
AustraliaI would only have to say the one issue was the breakfast hot buffet was often cold and not replenished unless you asked. Often no orange juice or strawberries. I think the staff could be more mindful of making sure everything is replenished etc milk, juices . Where the cold fruits are I think this needs to be revamped as you are leaning over to get the fruits at the back and you have to be careful you're not spilling the juice over the cold meat and fruit in the front.
We liked the location. Walking distance to the town and 4 mile beach. The staff were lovely and very accommodating. The pool was very nice. Our return flight home wasn't until late that day and checkout was at 10am. We were able to get a 11am checkout and able to use the pool, meals area and store our luggage there until we were to be picked up later in the day.
Stayed in November 2023
Reviewed: 21 November 2023
Chrystal
AustraliaEverything
Stayed in November 2023
Reviewed: 19 November 2023
Caitlin
AustraliaThe room service was extremely slow and not the greatest menu to choose from, struggled with housekeeping due to our baby napping - tried to organise it around the nap time but housekeeping still kept missing us.
Loved the pool, very close into town and room was nice and large with good in room amenities.
Stayed in November 2023
Reviewed: 18 November 2023
Leonie
AustraliaStaff not that friendly
Great location Beautiful pool although it does need fixing There is a big hole that will damage skin
Stayed in November 2023
Reviewed: 18 November 2023
Bowen
AustraliaBreakfast is now in a buffet format
Perfect pool for kids; with a beach and pool toys to keep them busy. We were lucky enough to get an upgrade to a 2 bedroom ground floor with pool access from our balcony. Just perfect!
Stayed in November 2023
Reviewed: 17 November 2023
Rosemarie
AustraliaThe only critique of the apartment was missing kitchen cockery, cultery, chopping knives and TV remote, with a bedroom fan on one speed only. The apartment needs a regular audit and upkeep, hope it happens for the next guest.
Helpful and friendly staff, a short walk to the beach and beautiful lush green resort gardens.
Stayed in November 2023
Reviewed: 16 November 2023
Con
AustraliaOur room had a daily service but we found there was still sand on the floor, on two occasions the used bath towels were taken away but they were not replaced with fresh towels, the used cups and saucers were not replaced but were left dirty. This is not 5 star service.
We loved the beach pool, which we could see from our room. The location is convenient to the beach, shops and restaurants.
Stayed in November 2023
Reviewed: 14 November 2023
Barry
AustraliaBreakfast options
Pool was outstanding
Stayed in October 2023
Reviewed: 13 November 2023
Ian
AustraliaNothing
Bright and cheerful
Stayed in November 2023
Reviewed: 13 November 2023
Ryan
AustraliaSome aspects of the resort are getting a little tired, the gym is very small and doesn't have much equipment. If you're looking for anything other than a cardio machine you're going to be largely out of luck.
Fantastic location when travelling with little children, as we were. In particular the pool area is fantastic with the sand and plenty of toys for kids to play with. Finally the location is spot on, 2 minute walk into the centre of town, 2 minute walk to the beach.
Stayed in November 2023
Reviewed: 13 November 2023
Genevieve
Australianothing
Pool facilities are fantastic, so are the cocktails which arrive promptly with a smile. The room was comfortable, breakfast had a great variety to suit everyone and it's close proximity to town and the beach can't be beaten.
Stayed in October 2023
Reviewed: 10 November 2023
Sue
AustraliaWe understood that breakfast was included but had to pay for it.
Stayed in November 2023
Beirut, Lebanon
Sovicille, Italy
Aguas Dulces, Uruguay
Turin, Italy
Vetlanda, Sweden
Singapore, Singapore
Orangeville, USA
Copacabana, Bolivia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content