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Reviews of Pinnacle Holiday Lodge 3.5 stars

21 Heath Street, 3381 Halls Gap, Australia

#60 of 63 hotels in Halls Gap

Guests' Choice

Review score

Based on 1553 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    8.0

  • Location

    9.4

  • Facilities

    7.4

  • Staff

    8.1

  • Value for money

    7.9

  • Free WiFi

    6.8

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Showing 1 – 25

  • Reviewed: 5 May 2024

    8.0
    I'll stay there again certainly.
    • Business trip
    • Family with young children
    • Standard Family Room
    • Stayed 1 night

    Air conditioner did not work which was disappointing as it was cold. But there were extra blankets.

    Location was excellent. Gardens were well maintained and rooms were comfortable.

    Stayed in May 2024

  • Reviewed: 4 May 2024

    6.0
    Overall for what we needed, the property was good. We spent most of the day out and about. Our room was clean and comfor
    • Business trip
    • Family with young children
    • Standard Family Room
    • Stayed 1 night
    • Submitted via mobile

    The property was outdated and was in need of some TLC. We checked in at 4pm and had to wait for our room to be cleaned.

    The location was fantastic! Right in the centre of town. The price was good.

    Stayed in May 2024

  • Reviewed: 2 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The door into the bathroom/ toilet didn't close at all so there was no privacy.

    Very convenient to The Grampians and the shops.

    Stayed in April 2024

  • Reviewed: 26 April 2024

    6.0
    Disappointing
    • Leisure trip
    • Group
    • Standard Family Room
    • Stayed 1 night

    Hot water was barely luke warm - couldn't stay under the shower as it was too cold. Complained to management who said they would get back to us. Still waiting to hear from them.

    Location and facilities were very good

    Stayed in April 2024

  • Reviewed: 23 April 2024

    6.0
    Generally the will return
    • Leisure trip
    • Family with young children
    • Standard Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Office was not attended one morning to reapply coffee, milk and sugar

    Great location and perfect for family

    Stayed in April 2024

  • Reviewed: 20 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Family Room
    • Stayed 1 night
    • Submitted via mobile

    The temperature in the rooms!

    Goog location

    Stayed in April 2024

  • Reviewed: 20 April 2024

    7.0
    Pleasant
    • Leisure trip
    • Group
    • Standard Family Room
    • Stayed 3 nights
    • Submitted via mobile

    We loved the location and price. However the water pipes rattled excessively every time we ot our neighbours turned a tap on.

    Stayed in March 2024

  • Reviewed: 16 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 2 nights

    Grounds are run down, paths not swept, no green grass etc

    Good central location - Room very clean.

    Stayed in March 2024

  • Reviewed: 15 April 2024

    8.0
    Nice place to stay but the room they put us in needed upgrading and they new this when went to complain at desk about li
    • Leisure trip
    • People with friends
    • Standard Family Room
    • Stayed 2 nights
    • Submitted via mobile

    The lighting above bed didn’t work Electric blanket broken Coffee cups in cupboard not clean Dish cloths in cupboard not changed since last guests had used them yuk

    Being amongst the kangaroos and birds

    Stayed in April 2024

  • Reviewed: 12 April 2024

    7.0
    Really nice overall - good location
    • Leisure trip
    • Family with young children
    • Standard Family Room
    • Stayed 3 nights
    • Submitted via mobile

    It was just very dated - not fussed about decor but damaged curtains and a bit of lack of attention to detail such as dirty chopping board and well used dish sponge ! Water pipes banged a lot. Rubbish overflowing in bins outside.

    Location and room size Staff were nice and check in / out super easy

    Stayed in April 2024

  • Reviewed: 5 April 2024

    8.0
    Just an overstay stay but would definitely use it again if the circumstances arise.
    • Leisure trip
    • Family with young children
    • Standard Family Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was fine

    Check in was friendly, very roomy and good location.

    Stayed in March 2024

  • Reviewed: 4 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Family Room
    • Stayed 2 nights
    • Submitted via mobile

    There was a cord through one of the sheets near the pillow which was weird. The double bed was hard and pillows not great. There was a disgusting amount of rubbish over flowing from the big bins near the laundry. The laundry room was run down.

    The rooms were big. The location was perfect and walking distance to everything. Staff were friendly. The pool was good and heated to a Luke warm temp. We used the electric fry pan for cooking which was great. We also used laundry services.

    Stayed in April 2024

  • Reviewed: 3 April 2024

    8.0
    Awesome
    • Leisure trip
    • Group
    • Standard Family Room
    • Stayed 2 nights
    • Submitted via mobile

    The facilities are old and the towels given for us to use are quite utilised and worn. But for the price and stay it is still very much worth it.

    For the price, the location is awesome. Just outside the motel lies shops and cafes.

    Stayed in April 2024

  • Reviewed: 2 April 2024

    7.0
    Fulfilled what we needed just need to get the basics right
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night

    The freezer in the fridge was totally iced over... couldn't even open the door Drapes and curtains were torn and badly needed an update Toilet seat was very unstable Had 2 extra single beds in another room I didnt know about Very noisy next door kept us awake until 1pm the day before aI had to race at The Stawell Gift meeting... wasnt impressed

    Location was excellent Bed was very comfortable Spacious room and lots of bench space

    Stayed in April 2024

  • Reviewed: 2 April 2024

    8.0
    Overall good
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Shower was broken

    View

    Stayed in April 2024

  • Reviewed: 31 March 2024

    8.0
    The adjacent birdlife made this place special!
    • Leisure trip
    • Solo traveller
    • Standard Family Room
    • Stayed 2 nights

    Big cobwebs behind the curtains, attention to detail lacking.

    As a single traveller I was lost in a huge family suite, obviously plenty of space with everything to hand. Could do with a bit of updating, but it was comfortable and generally clean. But for location it was just perfect, the shops and some restaurants were literally on the doorstep, parking was right outside and the wonderful bird life made this a spectacular place to stay, a variety of sound.

    Stayed in March 2024

  • Reviewed: 30 March 2024

    7.0
    A bit disappointing. Location needs upgrades.
    • Leisure trip
    • Couple
    • King Room - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    The decor was pretty outdated and felt uncared for- dripping taps, fluoro lights not replaced, freezer filled with ice coating. The outside area was not cared for. Leaf litter everywhere and dirty barbecue. Should have been pretty and a nice place to hang out in given the trees and Mountain View’s.

    The king size bed was comfortable and the room clean. The location was very good with easy access to restaurants and cafes.

    Stayed in March 2024

  • Reviewed: 29 March 2024

    6.0
    Tired and worn place to stay
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Property is quite dated, tired and in need of renovations. The grounds look like they are just ignored

    Stayed in March 2024

  • Reviewed: 29 March 2024

    6.0
    Nice and comfortable
    • Leisure trip
    • Family with young children
    • Standard Family Room
    • Stayed 3 nights
    • Submitted via mobile

    The swimming pool was not properly maintained and couldn’t be used at all. The curtains and over sheets were a bit dusty and the fact that room service happens once every 2 days made it unpleasent. Would’ve helped if we were provided with additional bin bags and coffee sachets especially for heavy coffee drinkers. Further we have also noticed cob webs on the back side of the property which requires regular cleaning. Most importantly we were not made aware it was a self contained room at the time of booking.

    The location of the property was perfect, with easy parking, closer to all amenities and shops. Also the cleaners went out of their way to provide additional biscuites upon request which felt nice. All basic amenities were provided including 24/7 hotwater and the kitchenette was equipped with a nice collection of cutlaries, electric hot plates and cooking utentsils. The bathroom and toilets were clean making out stay comfortable.

    Stayed in March 2024

  • Reviewed: 28 March 2024

    7.0
    Relaxing and what I expected except for internet. Would come again if this was improved.
    • Leisure trip
    • Solo traveller
    • Standard Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Would have liked a stove. Internet was terrible. This needs to be better in this day and age. Need to be able to check emails and research tourist activities. No shower curtain or soap holder.

    Location right behind the shops was superb. Room was spacious and comfortable.

    Stayed in March 2024

  • Reviewed: 27 March 2024

    7.0
    Very handy position but somewhat tired complex.
    • Leisure trip
    • Couple
    • Standard Family Room
    • Stayed 3 nights
    • Submitted via mobile

    The wifi didn’t work well at all. The property grounds are not well maintained. Cockatoos pull rubbish from bins so some areas have lots of scattered debris. The bed could do with replacement. The kitchen sink tap had water-hammer loud noises.

    Its proximity to the main area of town but in a quiet back street. Large grounds with kangaroos & lots of birds. It was spacious.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    8.0
    Great quiet stay.
    • Leisure trip
    • Solo traveller
    • Standard Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Very large and clean room right in the centre of Halls Gap.

    Stayed in March 2024

  • Reviewed: 17 March 2024

    8.0
    Would definitely return
    • Leisure trip
    • Family with young children
    • Standard Family Room
    • Stayed 2 nights

    Laundry and bin collection could have been better

    Very good location just by the shopping centre but also with mountain views. Kangaroos came down in the evening. Good rooms with all facilities.

    Stayed in December 2023

  • Reviewed: 16 March 2024

    8.0
    Spacious, convenient stay. Pool not good.
    • Leisure trip
    • Couple
    • Standard Family Room
    • Stayed 1 night
    • Submitted via mobile

    Pool - dont book this place for the pool! Looks NOTHING like the photos. It looked like it hadn't been touched in 50 years! Desperately needed cleaning and topping up / refilling. Looked abandoned. We dare not get in it.

    Very large room, comfortable bed. Kangaroos right outside the room! Easy parking. Location was great, especially the location of our room, very easy access to shops and restaurants. Helpful staff. Very simple check-in and out (didn't even have to step foot in reception). I would stay here again.

    Stayed in March 2024

Showing 1 – 25

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