1 Freshwater Place, Southbank, 3006 Melbourne, Australia
#48 of 999 Holiday rentals in Melbourne
Guests' ChoiceBased on 257 hotel reviews
9.0Cleanliness
9.3
Comfort
9.3
Location
9.7
Facilities
8.9
Staff
9.4
Value for money
8.7
Free WiFi
9.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 17 April 2024
Jeffrey
AustraliaNo access to the gym
Apartment was beautiful, very clean and in a great location, close to everything. Views from the room were amazing. The staff we dealt with (Jack) was great, very accommodating when our flight was delayed.
Stayed in April 2024
Reviewed: 6 April 2024
Jimmy
AustraliaThe sliding door was really hard to open to get to the balcony in our living room.
It was close to restaurants, Iga and a tram station which went straight to the cbd.
Stayed in April 2024
Reviewed: 23 March 2024
Yvette
New ZealandLack of toilet paper
Location
Stayed in March 2024
Reviewed: 15 March 2024
Khanitta
AustraliaNone
Excellent!
Stayed in March 2024
Reviewed: 14 March 2024
Janelle
AustraliaStunning apartment
Amazing location
Stayed in March 2024
Reviewed: 6 March 2024
Warren
New ZealandAll good
Location
Stayed in March 2024
Reviewed: 4 March 2024
Wei
MalaysiaThe areas surrounding is beautiful and peaceful. There is a lot cafe and pub and restaurant. It's very convenient and walking distance to Melbourne city and train/tram station. Nearby to tourist attraction.
Stayed in February 2024
Reviewed: 4 March 2024
Helen
AustraliaThe sliding door to the balcony was very heavy. It did a great job of keeping out excess noise but was hard for us to open.
Great location with a great view. Well decorated spacious apartment. We were a group of 4 ladies visiting Melbourne and the unit was perfect for us. We loved the apartment and would definitely stay there again.
Stayed in February 2024
Reviewed: 3 March 2024
David
AustraliaNothing
Everything
Stayed in March 2024
Reviewed: 3 March 2024
Dr
AustraliaEven though I was told the TV is smart and have youtube and other apps, youtube was not working and the staff tried to fix it but no avails. It was not good for the kids because they couldn’t use the smart TV apps. No reception, no help to clean the room.
Location is amazing. Spacious
Stayed in February 2024
Reviewed: 26 February 2024
Heath
AustraliaWe were not aware that we needed to do an induction to use the pool and facilities. They are only done through the week and on Saturdays meaning our trip was almost over by the time we could book in to do the induction. The TV would not allow us to cast to it from our mobile phones.
Absolutely perfect location.
Stayed in February 2024
Reviewed: 18 February 2024
Amanda
AustraliaEasy access, central to everything.
Stayed in February 2024
Reviewed: 16 February 2024
Myong
AustraliaDouble bunker bed wasn’t stable enough. Dining chairs was broken than we couldn’t sit down.
Secured accommodation, great city view, easy to find restaurants, good to going for a walk early in the morning 😎
Stayed in February 2024
Reviewed: 15 February 2024
Deborah
United KingdomCheck in was awful and late. There were a few things that let the apartment down. It was advertised as a sub penthouse with balcony but it wasn’t either of those. The carpets spoilt the place and a few other furnishings could have been nicer.
The location was great with great views and well equipped. The
Stayed in February 2024
Reviewed: 15 February 2024
Wanita
AustraliaNothing
The location of the apartment was terrific - short stroll to Melbourne Park for the tennis which was the reason for our trip; close to great eateries; smalll supermarket opposite the front door. The apartment was very well appointed with everything we needed. Beds were comfortable.
Stayed in January 2024
Reviewed: 11 February 2024
Emma
United Arab EmiratesLocation is amazing
Stayed in February 2024
Reviewed: 30 January 2024
Erick
AustraliaNo locks on bathrooms
View and the amount of beds
Stayed in January 2024
Reviewed: 12 January 2024
Joanne
New ZealandUnable to get into the property until 2pm when travelling with a toddler that needed to sleep. Property staff ignored us as they only deal with residents so couldn’t even get inside to talk to them. Had to wait for our contact person who manages this particular unit to arrive. When he did arrive he managed to organise our bags to be stored but we were hot and tired after travelling from NZ and just wanted to rest. Were told to go find lunch but the toddler was super cranky and needed a sleep in a portacot not shopping or trying to find somewhere to wait 3 more hours. Our apartments were also on different levels that used different lifts. So made it tricky to get to each other. We ended up swapping door cards so we could access the lift for the other apartment. Otherwise we would have to meet in the lobby each time we wanted to see each other.
Location was great
Stayed in January 2024
Reviewed: 9 January 2024
Zadia
AustraliaNo windows to open for fresh air
Accomodating and friendly staff that did some lovely gestures making arrival pleasant . Very clean and nicely updated furnished apartment with really everything you need .
Stayed in January 2024
Reviewed: 4 December 2023
Cat
New ZealandGiant pillows which were hard to sleep on, noisy even though high up.
Great location by restaurants and near transport. Well stocked including umbrellas for use.
Stayed in December 2023
Reviewed: 2 December 2023
Wardie1999
AustraliaNothing...it was perfect
Location excellent, bed was really comfy. Had everything we needed. Full kitchen and laundry. Parking extra $35 per night, but that is average for the city. Parking is complicated to find, but our host met us at the front door of the appartment facility, jumped in our car and showed us how to get in and use the remote.
Stayed in December 2023
Reviewed: 30 November 2023
Geoff
New ZealandNada
The views from the 54th floor !
Stayed in November 2023
Reviewed: 10 November 2023
Patricia
New ZealandGreat location, all the extra facilities you need. Awesome view 😊. Close to the supermarket, restaurants, the trams and trains.
Stayed in November 2023
Reviewed: 1 November 2023
Brett
New ZealandWe were expecting to be able to use the gym and pool but were required to take a 90min induction program which was not anticipated. Pool etc should possibly not be advertised certainly for short stays.
N/A
Stayed in October 2023
Obergurgl, Austria
Ypres, Belgium
Singapore, Singapore
Blackpool, UK
London, UK
New Orleans, USA
Portree, UK
Bergamo, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content