The facilities are very dated. The rooms, whilst clean, were obviously worn with water staining and damage, peeling Laminex from cabinetry and broken tiles. Despite being booked for 4 guests, we only had one set of crockery(coffee cups etc)/glassware. The 'games room' is located deep behind and below the reception, and unfortunately all but one of the games was functional (this includes the board games which were missing vital pieces). The pool area has so much potential but it is extremely tired and I wouldn't feel comfortable with the kids or ourselves swimming in it. The lake advertised for kayaking is putrid and the kayaks are broken.

The Kooralbyn is located in a beautiful and tranquil area of Queensland. The staff were friendly, the meals at the local tavern were fresh and reasonably priced, and there was an abundance of local wildlife to watch. The walk between the tavern and the accommodation is lovely. The beds were comfortable, linen clean, and there were plenty of extra blankets and pillows. The airconditioning and heating worked well.

Stayed in April 2024

Major uplift required including rooms, bathrooms and all the amenities.

The location and the setup of the resort

Stayed in April 2024

A bigger fridge would be better and the ability to have a toaster oven/ sandwich press or other cooking appliance without threat and actuality of setting off alarms would be helpful.

This is a funny place to stay. You can see that it was a posh 5 star place in its day however its lost its lusters somewhat.

Stayed in April 2024

Is a bit run down. Golf course needs a bit more love

The buffet food is amazing. Love the golf course.

Stayed in March 2024

Unfriendly afternoon checkin staff who seemed annoyed I arrived at 1:30pm instead of 2pm to check in.

Comfortable beds Friendly night desk staff Appropriate for the money paid

Stayed in March 2024

Food options were limited which is understandable in the location. Went to the buffet and was only just on par. Wished we would have just had dinner pool side. All in all friendly staff dated properly but needs a bit of TLC. Would have been a very grand hotel back in the day but still has the functionality of what could be a very nice modern place to stay.

The pool was dated but was very enjoyable kids loved the variety of pools as did us parents.

Stayed in March 2024

It’s run down. Old. Mouldy ceilings. Bed bug droppings on mattress folds. Pool area is falling apart. Just needs $5M spent on it.

The open space

Stayed in March 2024

The sofa cum beds in the room were not comfortable to sleep on Also it was not clean in the space below the sofa cum beds and was not a good sight

Stayed in February 2024

The air cond was only just bearable and should have been a lot cooler to improve our sleep. The hot/cold water was very difficult to control as the water was either very hot and very cold - maybe needs a new mixer rm 309.

The breakfast was excellent - the facility looked tired but it was clean and staff were friendly and helpful.

Stayed in February 2024

The resort needs a definite upgrade as things are not properly maintained. I’m even fish pond was very dirty and also the pool area needs good clean.. rooms need fresh look and things look very old and deteriorating finally. In nutshell just need a very good renovation.

Location of the resort is very nice and has huge growth potential

Stayed in December 2023

Needs a lot of work, run down

Staff were all very friendly.

Stayed in December 2023

The pools were mouldy and slippery. Need a good clean. Building itself is run down. Water damage around skirting boards in our room. Tv hanging off wall unable to adjust. Curtains needed fixing as well and some paint needed.

Peaceful and quiet. The view from balcony was great. The restaurant was divine.

Stayed in November 2023

Our first room wasn’t clean, our second room didn’t have towels

The receptionist was absolutely amazing, we adored her.

Stayed in October 2023

Poor shower and water temperatures, the hotel really could do with an update

Great facilities at the resort

Stayed in July 2023

Upgrades need time. More swimming facilities for the children as in the past would be awesome 😎

I love the potential of the Hotel to restore it with simming facilities as well to its former glory. Beautiful design and development

Stayed in September 2023

Cleanliness left a lot to be desired, facilities are very rundown and even some unsafe, especially in the pool area. Rooms and balconies also require some pest control. There was dried paint on the sheets. A lot of rubbish left around from other guests, which is a shame in this location where there is wildlife everywhere.

Lots to do and great location

Stayed in October 2023

Rooms need doing up

Convenient location for attending event on site

Stayed in September 2023

Unit and surrounds need a little upgrading.

Nice location. Close to local coffee & eatery. Relaxing atmosphere.

Stayed in October 2023

On arrival we were put into a disabled room with a broken toilet, stain on the couch and dirty plates/glass/cutlery. Then we were moved to another room that had not been made up as yet when we opened the door, we were then moved to a room with broken a/c and the room was very hot until after dark. The tap was also hanging on its hinges, but overall the room was much better than the previous rooms. In the morning, a cleaner did not knock on the door and entered without checking it was safe to, while my partner and I were still nude and in bed. It was somewhat a shock and embarrassing, we are unsure how this could have happened and why the team member didn't knock first with a warning "housekeeping" like other resorts we have stayed previously. At night, vending machines might be good to have on the outside of the reception or in an obvious place if there are some currently as the area is so remote. The staff listened to our feedback and were very understanding and as helpful as possible, which we appreciated from them.

The character and vibe of the establishment was nice. The staff were friendly and understanding. The overall room cleanliness of the room we finally ended up in was good, the sheets were clean and bed was comfortable. The tavern was a good vibe and had well priced food/drinks and atmosphere for grand final night. It appeared that many guests were golfers as the golf course is very good here. The pool area was also very nice. The views on sunset from our balcony were stunning.

Stayed in October 2023

The place is secluded, and you may start feeling bored after a day or two at most. I was looking to spend some time in the Australian countryside, but you can't really get a sense of the countryside in this place.

The best thing about the place is the breakfast at the restaurant, where you can enjoy variety and friendly staff.

Stayed in July 2023

Run down in need of maintenance and up grade, cleanliness is terrible, some staff rude and unhelpful, doesn’t have what is advertised

Great location

Stayed in September 2023

Pool area and room decks could be a bit cleaner. But overall pretty good.

Beautiful location!! Facilities are a bit run down but for the price it isn't that bad.

Stayed in September 2023

Property has a good atmosphere but sadly a little run down in areas. Some thoughtful maintenance needed.

Quiet country location. Gardens and goannas around the rocky gardens. Billabong cafe veranda and healthy meal choices.

Stayed in September 2023

A little rundown, breakfast average

The native wildlife that was around

Stayed in September 2023